Always a good shopping experience. I’ve used them twice now and on both occasions have had speedy delivery. I wanted a stylish RFID crossover bag for travelling and these guys nailed it so well I boug... See more
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Review summary
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Reviews shaping this summary
I recently bought this anti-theft travel backpack from Simpllify Living and have been using it for both weekend trips and daily commuting, so I’ve had a good feel for how it performs. It's small and... See more
Company replied
The security of the bags under our clothing for passports, flight info and credit cards was great for us as we are 70+ in age and we had 3 flights in 32 hours so it was one thing that we didn't stress... See more
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Finally got to use my bags on a trip and for those on the fence, yes they work great. Getting the hang of using the compression pump took some time and you really have to pull that zipper tight but... See more
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Company details
Written by the company
Simplify Living provides the highest quality accessories & gear to make every adventure a breeze. From backpacks, crossbody & duffle bags, to packing cubes, toiletry bags & travel pillows, we've got the perfect solution to make your next trip that little bit smoother.
Contact info
4.2
Great
1k reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Be wary - China Company
Its a china company & made in china although all contact & branding is australia. They send tracking details that aust post dont have & 14 days later, still no delivery & only a robot to talk to
20 March 2026
Unprompted review
Reply from Simplify Living
Hi Tasha,
We sincerely sorry for the frustration you’ve experienced with your order and for the lack of clarity regarding our shipping process. We can certainly understand why the delay and the tracking information have caused concern.
Please be assured that we are a legitimate Australian-owned and operated company. The reason your order was dispatched from overseas is that due to the high volume of orders we receive, some are processed by our international fulfillment team to ensure they are handled as quickly as possible. We certainly agree that a 14-day wait without delivery is unacceptable, as our standard timeframe is typically 5–10 working days only after dispatch.
Regarding the manufacturing, we want to acknowledge your feedback. While our products are manufactured in China, we have our own dedicated manufacturing partners and a quality control team on-site. They ensure that every item is built to our specific standards and is of much higher quality than generic mass-produced alternatives.
We are committed to making this right and ensuring you receive the order you paid for. I have assigned a specific team member to investigate your tracking details and reach out to you directly to get this sorted out immediately.
Please look forward to an email from our team shortly. We truly value your support and want to resolve this for you as a priority.
Kind regards,
Simplify Living Team
Only order if not planning on returning
***Update. Simplify Living contacted me and offered a refund and asked that I update my review. It was very generous for them to to give me a refund and I hope them having a US warehouse in the future makes returns and exchanges easier for other people. I wish I could give this 3.5 stars but that's not an option on Trust Pilot. I got a refund because I left a negative review and while I appreciate it is a weird way to pressure someone to change their reviews. To be perfectly honest I knew the cost of returns would be on the higher side and was expecting to pay maybe $30 or so and was fine with that but, $65 was shocking. Even if they don't have a US warehouse I think they should offer a printable packing slip with a fixed shipping cost that the customer is aware of at the time of purchase of the cost and the process for returns. I still stand by my review of their bags themselves. Original Review: Don't order if you are thinking of possibly returning the product. I got two crossbody bags (on sale) for around $100. They just weren't what I was expecting - bulky, bad material feel and an awkward size. My fault when ordering was not checking their return policy. The company is in Australia and it would have cost me $65 minimum to ship these back from the US so now I'm stuck with them about out $100. They don't even give you a label and it's impossible to return in the original packaging - which was cheap, shrink wrap plastic. The bags are OK but they should be like $20-$30 range not $50-$60.
14 March 2026
Unprompted review
Reply from Simplify Living
Hi Cassie,
We sincerely sorry that the cross-body bags did not meet your expectations and that you found the material and fit to be disappointing. This is certainly not the experience we want for our customers, and I apologize for the frustration this has caused.
Regarding our return policy, you are correct that items currently need to be returned to our main warehouse. However, we want to let you know that we are actively working on updating this process and finding a local warehouse to specifically avoid this kind of hassle and high shipping cost for our customers in the future.
We truly understand your frustration regarding the return fees, especially when they are so high compared to the order value. We want to make this right for you. We have escalated your case to one of our team members, who will be reaching out to you shortly to provide a more satisfactory solution so that you aren't left feeling stuck with a product you aren't happy with.
Please look forward to an email from our team soon. Again, we apologize for the inconvenience and appreciate you sharing this feedback with us.
Kind regards,
Simplify Living Team
Trusty friend
Trusty friend. Don’t know how many times I told people in our travel group “this bag is amazing”
9 March 2026
Unprompted review
Reply from Simplify Living
Hi Sheryll,
That is so wonderful to hear!
There is no higher compliment than knowing you’ve been recommending us to your travel group.
Thank you so much for spreading the word and for your incredible support. We hope you have many more amazing adventures ahead!
Kind regards,
Simplify Living Team
Travelling with ease
On our recent trip we used the Packing Cubes and Universal Travel Adapter which I purchased pre-travel. the best purchases i have ever made. Our suitcases were so extremely organised like never before. Clothes that didn't get used until the end of our 2 week trip were still neatly folded and completely wearable as there was no rummaging through the cases through the previous days.
The travel adapter was great as didn't require taking several plugs for charging phones etc as the mulktiple ports worked a treat. thoroughly recommend theses products for their ease a d durability.
2 March 2026
Unprompted review
Reply from Simplify Living
Hi Leanne,
It’s music to our ears to hear how much of a difference the packing cubes and adapter made on your trip!
We are especially glad that the universal adapter helped declutter your tech setup, saving space and skipping the "cable chaos" is exactly what we aimed for when selecting that product.
Thank you so much for your thorough recommendation and for highlighting the durability of your gear. We can't wait to help you gear up for your next adventure!
Kind regards,
Simplify Living Team
The clear photos and descriptions of…
The clear photos and descriptions of the products made it easy to decide what products to buy. I bought a cross body bag that locks.
And a compact with all sorts of connections for my phone, kindle, camera, and power bank. Just pop this into my travel bag and away I go.
2 April 2026
Unprompted review
They live up to their name.
First of all they are very quick to respond to questions, and since timing is important to me receiving my backpack on time was a huge win in their column.
27 March 2026
Unprompted review
Reply from Simplify Living
Hi Tina,
Thank you so much for your kind words! We are thrilled to hear that your backpack arrived right on time and that you were happy with the speed of our communication.
We truly appreciate you taking the time to share your experience, and we look forward to serving you again soon.
Kind regards,
Simplify Living Team
Great product
Great product. The only issue was it was delivered the day after we left on our trip. It was delayed twice.
19 March 2026
Unprompted review
Absolutely do not buy products
Absolutely do not buy products from here. A bag with no brand name and a strange smell arrived; it was clearly just a cheap bag made in China with absolutely no anti-theft capabilities. Unlike the advertisement, the strap felt foul like plastic, and it even arrived damaged. When I tried to get a refund, they told me to pay the return shipping fee as well. If you still want an anti-theft bag, buy a genuine Pacsafe. Don't waste your money here.
30 March 2026
Unprompted review
Reply from Simplify Living
Hi Eunjung,
We sincerely sorry for the frustration you’ve experienced with your order and for the issues you encountered with the quality and delivery of the bag. This is certainly not the standard of product or service we aim to provide our customers, and we apologize that we did not meet your expectations in this instance.
We genuinely wanted to resolve the concerns regarding the product quality and your return request as a priority. Upon checking with our support team, it appears that one of our team members has been in email correspondence with you and has reached a resolution regarding this issue.
If the solution provided is not to your satisfaction or if there is anything else you feel needs to be addressed, please do let us know. We would greatly appreciate your feedback on the resolution offered, as it helps us understand how we can improve our processes and better serve our customers in the future.
Again, we're truly sorry for the negative experience. We value your feedback regarding the materials and anti-theft features.
Kind regards,
Simplify Living Team
Deceptive refund policy.
So I order my sling bag from the Canadian site. It says it will take 2 to 8 days to arrive meaning that I will get it no later than the day before I go on my European vacation. Perfect!
Then when it ships I get an email saying that it's not expected until three days AFTER I arrive, meaning it's actually taking 12 days to get to me. I then go on their non-Canadian website, where it states delivery times are 3 to 10 days. WTF?! So I write them, and tell them about the discrepancy in delivery timelines. They agree there's a discrepancy, apologize, and say "no problem" you can return it as soon as you get back from the trip it was intended for, for a refund. Sounds like great customer service… Right?!
Except what they DON'T tell you, is that in their policy, if you want to return anything, you have to pay for the shipping yourself. And when you're returning one bag from Canada to Australia, the cost of the shipping is almost as much as the refund you're going to get.
So do not believe or accept that you have a 30 day money back guarantee. You have a 30 day and-then-you-can-pay-to-return-it-to-Australia-and-whatever-money-is-left-over-you'll-get-back guarantee.
Which of course… Is not a money back guarantee. At all.
Pretty livid about the whole process.
27 March 2026
Unprompted review
Reply from Simplify Living
Hi Blair,
We're incredibly sorry for the frustration and stress this has caused you, especially with the timing of your European vacation. Please accept our sincerest apologies for the discrepancy in the shipping timelines and the subsequent confusion regarding our return process.
It is absolutely not our intention to deceive or hide any part of the process from our customers. We realize that the current requirement is a significant burden for our customers, and we want to assure you that this is not the kind of experience we want to provide. We are actively working on improving our return policy to make it much easier and more convenient, including establishing more localized solutions.
We want to resolve this issue for you personally. Could you please write back to your existing return request or reply to our last email? We have alerted our team to look out for your message so we can find a much better way to get this sorted for you that doesn't involve you being out of pocket for international shipping.
Please rest assured that we will do our best to ensure you are satisfied with our resolution.
Kind regards,
Simplify Living Team
I purchased a shoulder bag after about…
I purchased a shoulder bag after about 3 weeks there was a slight problem with the strap . I rang them and they asked for a photo the next day I got a call back and they told me that a new bag was on the way . So for me they deserve 5 stars
12 March 2026
Unprompted review
Simplify Living has excellent products and amazing customer focused service
The ordering process using Simplify Living is very good and seamless. Fulfillment, and delivery of our order was amazingly quick. We are very happy with the quality, size and features of the crossbody, anti theft bags, and are looking forward to using them in our travels. Thank you, Simplify Living.
23 March 2026
Unprompted review
Browsing from a Canadian website with a…
Browsing from a Canadian website with a .ca URL and reading - Simplify Living is a Canadian brand focused on helping individuals pack smarter, travel lighter, and stay organized, I expected to be dealing with a Canadian -based company and not one from the other side of the world to me. In trying to return 2 bags as they were too small for my needs, I now find I must return them to Australia. The cost of couriering them there would far exceed my refund amount. I am now stuck with 2 bags that I cannot use, and out of pocket for the cost. Furthermore, I never received the NEW - FREE 2026 Simplify Travel Guide as stated on the website. I find Simplify Living web content to be misleading and I will never deal with this company again.
29 March 2026
Unprompted review
Reply from Simplify Living
Hi Aline,
We're incredibly sorry for the frustration and disappointment this has caused you. This is certainly not the kind of experience we want to provide our customers, and we completely understand your frustration regarding the return process and the content on our website.
We want to clarify that while we are currently an Australian-based company, all our returns are currently processed through our main warehouse in Australia. However, please know that we are actively working on securing a local warehouse for returns in Canada to avoid exactly this kind of hassle and high shipping cost for our international customers.
Regarding your return, please write back to us again specifically about this issue. Our customer service team is committed to finding a much better solution for you than a high-cost international return, as we do not want you to be out of pocket for items that didn't meet your needs. We will also ensure that a digital copy of the 2026 Simplify Travel Guide is sent to you immediately.
We are determined to resolve this for you and make things right. We look forward to receiving your follow-up email so we can settle this as quickly as possible.
Kind regards,
Simplify Living Team
This company is a scam...stay away!!
Thinking I was supporting an Aussie company, I bought a backpack and a cross body bag. The first red flag was that the order was labelled by Aus Post as being shipped from a company or place called Qixuan. The delivery then took over a week and a half to arrive. The next red flag was that the cross body bag I received was different to what the image was on the website. The quality was awful, it looked like it came from Temu. It was also damaged on the inside. As per the refund policy, I requested a refund. The next red flag, every email is answered by a. AI bot. I got a very AI reply to my email request from "customer service" within a minute of hitting send.
I had to pay for the postage to send my items back to an address in QLD. It arrived there over a month ago and I'm yet to see my refund. I'm now $120 out of pocket. Every email I send gets a similar AI response: "Your returned item has been received, but the refund is still pending as we are waiting for the inspection to be completed. We're now expediting this with our returns team to get things moving". Why does it take over a month to "inspect"? This company is a scam. Steer clear!!!
20 January 2026
Unprompted review
Reply from Simplify Living
Hi Courtney,
We're incredibly sorry for the experience you’ve had, and we want to sincerely acknowledge the frustration this has caused. This is absolutely not the standard of service or the kind of experience we want to provide our customers.
We want to clarify that for any items received with damage, we do not require them to be returned, as we don't want our customers to go through that extra hassle. We're truly sorry that this wasn't made clear and that you've been left waiting for your refund.
Please write back to the return request you made and let our team know about the specific issues with the product quality and the damage. We have asked our team to look out for your message so they can provide an immediate solution, including addressing the shipping costs you incurred to send the items back to Queensland.
We want to make this right for you as a priority. We are not a scam, and we are committed to ensuring you receive your refund and a resolution that you are satisfied with. We look forward to getting this sorted for you immediately.
Kind regards,
Simplify Living Team
It doesn’t work with Plug Type E in…
It doesn’t work with Plug Type E in Prague…
25 March 2026
Unprompted review
Reply from Simplify Living
Hi Alan,
Thank you so much for raising this issue with us. We truly appreciate you taking the time to let us know.
This adapter does not include a Type E socket; it is designed with the Type C (Europlug) connection. We sincerely apologize for the inconvenience this caused during your time in Prague, as we know how important it is to stay charged while traveling.
While it didn't work for this specific location, we hope the adapter will still be a useful addition to your travel gear for future trips to other countries where Type C is the standard.
Thank you again for your patience and for sharing this feedback with us!
Kind regards,
Simplify Living Team
The website is easy to access
The website is easy to access. The products were very easy to locate and the description of products is very accurate. Communication was excellant and they are very quick to respond. I ordered the wrong colour of Travel Adapter by mistake, I notified as soon as possible after I realised and they were able to send the correct colour. Would highly recommend purchasing from Simpify Living
17 February 2026
Unprompted review
Easy ordering and tracking
It was so easy to order and the product arrived very quickly. I was made aware where the package was at all times.
20 March 2026
Unprompted review
Easy to navigate the website & for…
Easy to navigate the website & for ordering online. Good descriptions of products available. Delivery prompt
27 March 2026
Unprompted review
Large variety of travel options
Large variety of travel options. It was easy to order and the items came quickly. Happy to order from them again.
27 February 2026
Unprompted review
Reply from Simplify Living
Hi C,
We are thrilled to hear that you enjoyed our variety of travel options and that the ordering process was easy for you.
Providing quick delivery and a seamless experience is always our goal, so it’s wonderful to know we hit the mark.
We truly appreciate your support and look forward to helping you gear up for your next adventure!
Kind regards,
Simplify Living Team
Safe and ready for travel
We ordered 2 of the cross body bags for travel. Ordering online was easy, delivery was smooth and the company was very communicative all the way! Great product. Only suggestion is to have a divider in the big pouch of the bag.
7 March 2026
Unprompted review
Reply from Simplify Living
Hi Jennifer,
Thank you so much for the wonderful feedback!
We are thrilled to hear that your ordering experience was smooth and that our team kept you well-informed throughout the delivery process.
We hope the bags make your upcoming adventures much more organized and secure!
Kind regards,
Simplify Living Team
Great Service and Price
Ordered 2 anti theft bags for my wife and I and a lightweight backpack for myself for travelling through Europe. Used bags every day. Great quality product that kept my belongings safe and secure from pickpockets. . Minor problem with the backpack - did not impact the use or functionality. Contacted Simplify Living while travelling and a new one was delivered to my local post office while I was travelling. Did not require me to return the original back pack.Great service and price
1 October 2025
Unprompted review
Reply from Simplify Living
Hi Ken,
Thank you so much for such a wonderful and detailed review!
We are thrilled to hear that our anti-theft bags and lightweight backpack were able to provide that extra layer of security and peace of mind during your travels through Europe.
Thank you for choosing Simplify Living for your adventures, and we hope your gear continues to serve you well on many more travels to come!
Kind regards,
Simplify Living Team
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