Simply Financial Services Reviews 52

When my mom passed away I had to write the hardest email I've ever had to write: I needed to claim for her funeral. The response I got from Simply's claims team was soft, supportive and compassionate. The claim was swiftly paid out after supplying the necessary documents.

Good morning, the sound is of high quality and the range of artists is fantastic.

The speed of which it was done, 1st time right

good service

They helped me to get the policy everything went smooth. The premium is affordable. Explain the product well. Very helpful, friendly. Can be More help when you want to change things

Great service from the telesales agent.

Very good service so far, consultant was very friendly and the online process was very easy.Thanks guys, keep it up.

My experience with Simply was great due to their quick response whenever I need them and they are easily accessible as well.

I am very disappointed in simply my dad had a cover with them, a week ago my aunt passed on, my dad send all the necessary documents a few day later they requested a file from the hospital my dad send it.

But now when its time to payout the money there is just a lot of stories. Now these people are calling my dad saying they'll only pay his premium back but not the Lumb sum how does that even work?

We are canceling simply we don't want anything to do with them. This was the worst experience with you guys.

Exposure in funeral cover not taken into consideration. Life and disability cover excluded at R147. I currently have one funeral plan for R20 000 at only R49-50 pm. Suitability and affordability is at risk.

I submitted a claim for funeral and life cover for my mother who is a beneficiary on my cousin’s policy on 20/06/2023 and spoke to Nathan Gardiner, I submitted all documentation needed for the funeral claim benefit as advised so that we could be able to bury the deceased, then later on we could then complete and submit the claim for life cover, on the 23rd of June I was then informed that we had to complete all paperwork for funeral and life cover claim. We completed all and sent back ,but then additional paperwork was requested and we completed all medical records and had to pay+\- R700 at the hospital for medical history/ records of the deceased. Submitted the medical history records on 27 July 2023 and couldn’t get hold of Nathan anymore (as he was “ dealing with a personal issue”)and now transferred to a different person Kevin Fortuin by sharnice and had to send him all documentation again and till to date, there is no concrete information about this case or claim other than being told it was sent to the underwriter. Up to date no funeral claim or life cover claim has been paid out. This whole process has been a nightmare ,an emotional and financially draining experience because we are calling the offices almost every day.

The premium are not expensive
And it's not new company, we trust it, well known.

I really liked the way I was helped by one of Simply's sales person. The guy was very respectful and was able to answer all the questions I had for him. He was able to explain everything about the policy thoroughly

Consultant was very helpful and friend,he gave excellent service

Because my wife asked for both debit order to be deducted from her account by only hers were done

Affordable and good service

The service was excellent.