Simplycarmats Reviews 

993
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the items and describe the customer service as very helpful, polite, and responsive throughout the entire ordering process. Many consumers mention that everything arrives on time, matches their vehicles perfectly, and features a wonderful finish that exceeds expectations. However, some reviewers were not happy with the overall quality, reporting that certain products felt too thin or did not fit properly inside their vehicles. A few other people also felt that the strong rubber smell was overpowering, while others experienced frustrating delivery delays lasting several weeks.

What people talk about most

Product

Customers consistently note mixed experiences with product quality and fit, as many reviewers praise the... See more

Quality

Users describe satisfaction with quality, frequently highlighting that the mats and boot liners feature a... See more

Order

Customers had ambiguous experiences with order processes. While many reviewers found the ordering platform... See more

Service

Reviewers highlight positive aspects of service, noting first-class experiences, great communication, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting top-notch support and brilliant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product is very good quality and very well made. We had some issues with the side pockets on the liner not lining up but after returning the liner and some discussion on email the problem was solv... See more

Rated 4 out of 5 stars

Positive points are, the mats are gorgeous. I chose Grey with Orange trim to match my interior and exterior and they look stunning. Negative points are, the initial order email states I'd recei... See more

Rated 5 out of 5 stars

Exceptionally good and friendly service and an excellent product. I placed the order for a boot liner late but hoped it might arrive for Christmas. It arrived with time to spare, well packed, beautifu... See more

Rated 5 out of 5 stars

Customer service is top notch with a product to match! I had to ask a question and delayed an order wait for a photo from the car garage, this left less time to get the product made and they still man... See more


Company details

  1. #117 of 128 best companies in Car accessories shop

Information provided by various external sources

Simply Car Mats are the UKs leading supplier of car mats and floor mats. Superior quality and design at an affordable price.


Contact info

3.8

Great

TrustScore 4 out of 5

993 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.8

All reviews

(993)

46 reviews in the last 12 months

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Rated 2 out of 5 stars

Poor quality

Poor quality - the boot liner is super thin and is not a great fit for my Range Rover (spoke to Simply Car Mats, but they just asserted that it fits). The sides are secured with sticking tape (!) which has already started to fail. Certainly not worth the money

24 October 2025
Rated 5 out of 5 stars

A professional company

Easy to navigate the website, select car and model I wanted. Email communication fast and straightforward. Order confirmed and shipped in a couple of days and simply installed in my car!

8 October 2025
Rated 1 out of 5 stars

Issue resolution

Hi,

Please can someone in sales contact me. I’ve been advised my emails are going into spam and your contact number 01827 312322 is not in service I’m struggling to think how I can contact you. I would really like the issue of the misfitting van mats to be resolved please.

Many thanks

26 September 2025
Unprompted review
Rated 4 out of 5 stars

Excellent product, well finished

The product is very good quality and very well made. We had some issues with the side pockets on the liner not lining up but after returning the liner and some discussion on email the problem was solved and we now have an excellent liner that fits as expected. The process did take a little while as there didn't appear to be a UK phone number to speak to people. However the company responded well to my emails so it wasn't a problem but might put some off.

20 August 2025
Rated 1 out of 5 stars

Ordered a boot mat for my new transit…

Ordered a boot mat for my new transit custom but the fitment was terrible! contacted Simply Carmats to which their response was my van was missing trims although you could clearly see that it was cut wrong. Upto a few inch`s out at some places.

19 September 2025
Unprompted review
Rated 1 out of 5 stars

Not as advertised

What I received was not what was advertised they took it back and made some changes still wouldn’t fit as per their pictures wouldn’t take it back without pictures then their email would not accept my pictures
This is cheap cr*p avoid

21 June 2025
Rated 5 out of 5 stars

Really good service

Really good service - checked out the boot using photos and the liner arrived really quickly thereafter any it is well made and fits like a glove.

16 August 2025
Rated 5 out of 5 stars

When we emailed they replied quickly

When we emailed they replied quickly , they answered all our questions. They delivered when they said they would . The product looks good and feels good , can't tell what it wears like still waiting for car to be delivered.

11 August 2025
Rated 5 out of 5 stars

Extremely helpful

I had a query on a boot liner, the team were so helpful, making sure I got exactly what I was after. The cover is really well made and fits perfectly. Arrived fairly quickly. Definitely worth the money

25 July 2025
Rated 5 out of 5 stars

Great product!

Great product. Literally customised to the car. Great advice when buying as well. Asked the right questions so we got the right product in terms of the choices that were available.

6 July 2025

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