SimplyGym.co.uk Reviews 

748
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and approachable, creating a welcoming atmosphere for everyone. People frequently highlight the excellent facilities, noting the cleanliness, modern equipment, and wide selection available for various fitness needs. The overall quality of the gym and its offerings is highly regarded by consumers. Reviewers also appreciate the positive user experience, finding the environment relaxed and easy to navigate, which makes getting started or returning to fitness straightforward. Many people enjoy the variety of classes and the well-maintained layout, making it simple to get back into a fitness routine. The welcoming atmosphere and ample parking further contribute to a highly satisfactory experience for most.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Facilities

Consumers find facilities to be positive, often highlighting the cleanliness, good equipment, and... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the gym's equipment as excellent, new,... See more

User experience

Users describe positive interactions with the user experience, highlighting an easy and welcoming environment... See more

Product

Clients share positive opinions on product, highlighting the wide choice and variety of useful equipment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All staff are really friendly and approachable. I've had a session with a personal trainer (Jack) who managed to make me feel like my fitness journey would be doable and really enjoyable and i left fe... See more

Company replied

Rated 5 out of 5 stars

I recently joined Simply Gym Earls Place Coventry. The Manager Paul and Assistant Manager Ricky are really friendly and helpful. Most of the personal trainers are also very friendly. It is the cleanes... See more

Company replied

Rated 5 out of 5 stars

I just want to give a huge shout-out to Ian and Karl at the gym. The place is always absolutely spotless, and every single time I come in they are cleaning, smiling, and making the effort to say hel... See more

Company replied

Rated 5 out of 5 stars

Simple Gym Bilston is absolutely amazing. The gym has a great atmosphere and the equipment is always clean and well looked after. The staff are friendly and welcoming, especially Joe. He’s always poli... See more

Company replied


Company details

  1. #9 of 19 best companies in Gym
  2. #144 of 236 best companies in Fitness and nutrition
  3. #9 of 15 best companies in Fitness Class
  4. #1 of 4 best companies in Leisure Centre
  5. #3 of 4 best companies in Weightlifting Area

About SimplyGym.co.uk

Written by the company

SimplyGym.co.uk

High quality gym
at a low cost price

Simply Gym is committed to offering high quality gym and fitness facilities at a fraction of the usual cost of health club membership...

Every membership at Simply Gym is offered contract free. We don't believe in tying customers into long contracts and forcing them to see those contracts out, we are so confident that you'll love our gyms that you are free to leave anytime.

Our state of the art gyms provide you with a great place to work out, whether you are there to burn off some calories or are training for something more specific, we have the equipment and classes to suit every need.

At Simply Gym we pride ourselves on the range of facilities available and always ensure a great customer experience.

Visit your nearest Simply Gym and take a look.

•Open 24/7 (at selected gyms)

•All Classes Included At No Extra Cost In Dedicated Studios

•No Contract

•Large Cardio & Weights Area

•Free Parking

•Personal Training Available

•Spa Facilities (at selected gyms)

•High Quality Customer Service


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

748 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(748)

79 reviews in the last 12 months

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Rated 1 out of 5 stars

Needs a safety inspection and closing for a deep clean! 🤢

I have been a member before when they opened and loved this little gym. (West Swindon)

I stopped going a while back and decided to start going again. I am so happy I didn't buy the membership!

This gym has been opened and forgotten. The only new thing there is the spin bikes I think.

Equipment is old and rusty but works so that's okay but the sauna facilities... Gross.

The sauna and showers are revolting. It is like walking into tube stations toilets, you are welcomed by a strong smell of pee from the mens and you need shoes to walk in the floor or risking how know what.

It needs an update and a deep clean. Please close it and clean the place.

I went to changing room and had this constant whiff of mould and dirty arse smell, it was my towel!!! Went home had a good scrub in my shower as I was scared I will catch some yeast infection and washed my towel at hot wash.

The steam sauna has eucalyptus scent but still smells of mould and has dirt on the walls and tiles missing, it smells like a washing you forgot to take out from the machine for cpl days.

It is disgusting! Rather pay more somewhere else which is a shame as I love the layout of it

1 June 2025
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Hi Martyna, Thank you for taking the time to share your feedback — we genuinely value hearing from our members, past and present.

Cleanliness is something we take very seriously, and we have regular cleaning schedules in place throughout the day to ensure high standards across all areas of the gym. We were surprised by your comments, as they don’t reflect the usual experience or the feedback we receive, but we absolutely appreciate you bringing your concerns to our attention.

Rated 5 out of 5 stars

Simply gym Walsall and Bilston

Joined Simply gym Walsall 18 months ago. Fantastic instructors for the 6am classes. Absolutely love HIIT step with Sam and Bootcamp with Alan.
Have recently become a dual member at Bilston and again morning classes (especially Chris’ spin and Emma’s hyrox) are the best! Great gym with impressive equipment and a fabulous vibe! Chris and Alan are excellent managers, they consistently maintain a high standard at both sites. They are approachable, professional, and genuinely care about members’ experiences. Wouldn’t choose any other gym!

27 May 2025
Unprompted review
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Hi I go to Simply Gym Bilston

Hi I go to Simply Gym Bilston, I must say it’s really good, the gym itself is spacious, clean and all the equipment is quality.
I’ve attended most of the classes and they are brilliant. The staff are really friendly and always willing to help.
It’s definitely worth attending

27 May 2025
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

There are a large variety of machines

There are a large variety of machines, the staff is ok, good large lockers with shower etc..very clean gym. If a machine is getting broken, they will fix it very soon after. Ok 👍

5 May 2025
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for hte 5* review! Simply Gym HQ

Rated 5 out of 5 stars

I was a bit skeptical because I…

I was a bit skeptical because I preferred a gym with a larger space but later I thought more about my convenience, workout standards and my time then I decided to give Simply Gym a trial. Simply Gym exceeded my expectations because the music rhythm was perfect, the distance to my house is a stone throw, the work equipments meets my standard for a regular day and they have a space for women which keeps the open space less crowded. I’m transferring from a gym that had a sauna, swimming pool and a steam and this services is what Simply Gym doesn’t have but if you are looking for a Simply Gym then it’s “Simply Gym” they have 24/7 access, parking space etc. I hit my gym goal and I got my health back on track!

25 April 2025
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Was very chill and nice gym

Was very chill and nice as its the first time I've ever been into a gym I definitely will be coming back

18 April 2025
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 4 out of 5 stars

Great workout nice big area

Great workout nice big area

20 April 2025
Unprompted review
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Reply from SimplyGym.co.uk

Thank you for the positive review, please email us at customerservice@simplygym.co.uk on how we can make it a 5* experience. Simply Gym HQ

Rated 4 out of 5 stars

Highly recommend

As soon as you enter the gym you’re greeted by welcoming staff, the gyms so big and there is plenty of equipment possibly needs more lighting in some areas and a few more cleaning stations but can’t complain love the little touches like the dumbells next to the track, would definitely recommend to others

7 April 2025
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the positive review, we will look into more lighting. Simply Gym HQ

Rated 5 out of 5 stars

Well set out

Well set out , spacious air con fantastic. Staff friendly an helpful.

7 April 2025
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

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