Simply Home Mirrors Reviews 208

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, noting their sturdiness and elegant appearance. Many people also highlight the exceptional staff and delivery drivers for their helpfulness, politeness, and excellent communication, often going above and beyond to ensure satisfaction. The delivery service is often described as seamless, with timely arrivals and good tracking. However, some people were dissatisfied with the product quality, describing items as cheap, flimsy, or not as advertised, with issues like warping or damage. A few other people also felt that the delivery service was problematic, experiencing significant delays, poor communication, or receiving incorrect or damaged items. There were also instances where customers reported issues with order fulfillment and refunds.

What people talk about most

Product

Customers had ambiguous experiences with product quality. Many reviewers praised the mirrors, describing them... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While many customers praise fast delivery, helpful... See more

Quality

People report positive experiences with quality. Many customers are very happy with their mirrors, describing... See more

Staff

Consumers generally express satisfaction with the staff. Many reviewers highlight the helpfulness and... See more

Order

Users describe ambiguous interactions with order. While some customers praise quick delivery, receiving items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered a Brooklyn Black Curved Top Large Grid Mirror, which is absolutely stunning. Order took a little while to be delivered, but Simply Home were great, they kept us updated with the o... See more

Rated 5 out of 5 stars

I ordered the Marble Arch Black Trim Mirror which was the exact measurements I had been searching for in my space. The mirror was delivered in less than a week so great turnaround, and the live tr... See more

Company replied

Rated 5 out of 5 stars

Absolutely in love with the mirror I’ve just received. It’s absolutely stunning and well worth the money. I’ve never seen such high quality compared to the mirrors in high street stores! 100% would re... See more

Company replied

Rated 5 out of 5 stars

We received a beautiful mirror from Simplyhome. There were two minor defects, which were resolved to our satisfaction. The mirror itself is of high quality so we would definitely buy from Simplyhome a... See more


Company details

  1. Furniture Manufacturer

Written by the company

Exclusive Affordable Furniture & Accessories For Your Home


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

208 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Amazing Service!

This is my third order from Simply Home and the quality is always the best. Amazing service from Connor and his colleague. They delivered the mirrored chest of drawers quickly & made sure it was in perfect condition. Above and beyond customer service.

3 March 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Connor and your team mate for…

Thank you Connor and your team mate for delivering and put my unit together. Delivery was excellent and on time best experience ever. I will definitely Order more items from Simply Home the prices are very affordable.

Regards Shereese

3 March 2023
Unprompted review
Rated 5 out of 5 stars

A proper better than first class…

A proper better than first class service from Simply Home UK. After receiving an item that has been damaged in transit by a “third party” courier the Customer Service team were fantastic in getting a replacement sent out for the following day with a first class courier. Connor and his delivery mate were absolutely fantastic. They unpacked the item to check it was all intact and no damage had occurred, they photographed it and brought it in the house. Thanks Simply Home UK and thanks Connor and your mate for the excellent service.

3 March 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service

Well chuffed! Connor and his colleague delivered my mirrored dressing table today. They both took it upstairs and carefully checked for damage before leaving. Amazing!

3 March 2023
Unprompted review
Rated 5 out of 5 stars

AMAZING

I can’t fault this company, from start to finish they were brilliant. I ordered three items and I’ll certainly be ordering more. Johnny & Craig were fantastic delivery guys. Polite, punctual and attentive.

3 March 2023
Unprompted review
Rated 5 out of 5 stars

Diamond Crush Mirrored Media Unit With Fire

I ordered a Diamond Crush Mirrored Media Unit With Fire the company are great communication was good has the item was going to be late by one week which was no problem Craig & Johnny the delivery team are fantastic unboxed it took real good care when bringing it into the house when it was initially put up it looked fantastic the glass and crushed diamond are great however on closer inspection there some imperfection with regards to wood finish surrounding the unit I got in touch with them and they where very quick in dealing with situation and a positive outcome was achieved

2 March 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional service by connor

Just want to say a big thank you to Connor and his colleague. They just delivered my dressing table and worked really hard to get it past my stair lift. I have to say I was very impressed with their efforts and how exceptionally polite, friendly and helpful they were. They did a fantastic job. I would highly recommend them. Thanks again.

2 March 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding online retailer

So refreshing to find a retailer that genuinely cares about the customer. To say my wife is picky is a slight understatement! Simply Home UK looked after her from start to finish and we are both so happy we found them. The quality of the products is exceptional and customer service is superb. I couldn’t recommend them enough, I would certainly buy from them again.

3 February 2023
Unprompted review
Rated 3 out of 5 stars

This is a follow up review to one star…

This is a follow up review to one star I gave this company the reason for this is I should have been aware of their 2 to 4 week delivery on their product page but the delivery date I have received is
5 weeks from purchase not 2 to 4 as stated and it was not expected that I would have to wait as long for this product but I am assured by the company that it will be worth the wait

6 February 2023
Unprompted review
Simply Home Mirrors logo

Reply from Simply Home Mirrors

Many Thanks for the review Carol. As explained, the delivery time scales are always displayed on all items and change throughout the year. When you ordered your item it was on a 6-7 week delivery time scale. Now that item, if ordered today, would be on a 3-4 week lead time. You certainly will be delighted with your purchase.

Rated 5 out of 5 stars

Excellent Customer Service

Excellent customer service from start to finish. Very pleased with the product I purchased and such good value for money too!

18 January 2023
Unprompted review
Simply Home Mirrors logo

Reply from Simply Home Mirrors

Many Thanks for the amazing feedback and we're so glad you love your purchase! We look forward to seeing you again.

Rated 5 out of 5 stars

Exceptional from start to finish

My experience of Simply Home UK was nothing short of brilliant from start to finish.
I bought three items which arrived on time and in perfect condition.
Thank you team.

12 January 2023
Unprompted review
Simply Home Mirrors logo

Reply from Simply Home Mirrors

Many Thanks for the kind words. We hope to see you again soon.

Rated 5 out of 5 stars

Excellent!

Top quality and at a great price! Couldn’t recommend more highly!

11 January 2023
Unprompted review
Simply Home Mirrors logo

Reply from Simply Home Mirrors

Thanks for the recommendation! We love to hear it. Thank you.

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