Simplyrattan Reviews 

19
TrustScore 4.5 out of 5

4.3

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4.3

Excellent

TrustScore 4.5 out of 5

19 reviews

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4.3

All reviews

(19)

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Rated 5 out of 5 stars

Delighted!

Delighted with the rattan garden furniture i bought from this company. The quality is excellent despite it being cheap in comparison to the rest of the market!

8 June 2022
Unprompted review
Rated 5 out of 5 stars

Very happy with our garden furniture

After seeing mainly positive reviews, myself and girlfriend decided that we’d throw caution to the wind and order a traditional looking range of garden furniture for the summer. Delivery was ok in terms of speed and we’ve both been very surprised at the quality. For the price I can’t speak highly enough. I’ve recommended to my parents as they are also looking. Very good quality for the price and looking forward to getting out on the bbq across the jubilee weekend!!! Just hope there’s some sun.

26 May 2022
Unprompted review
Rated 1 out of 5 stars

If i could give it no stars I would.

If i could give it no stars I would.
Firstly I will say the furnisher I ordered and got is great and was on time. The problem is that I was supposed to get a cover for it too, that is what made me used them.. Since may I have been trying to contact them almost every day still and now its Dec. I have had 2 emails from them both saying we will contact you soon. other than that they have not even bothered to reply to my emails. I would suggest that if you are looking to get stuff from them first look else where as if there is an issue you will never hear from them again. the are just a big con merchant.

1 December 2020
Unprompted review
Rated 1 out of 5 stars

Appalling customer service

We purchased the Amy corner dining set. The first thing to say is the furniture is exceptional, well made and very comfortable. We have an issue with the table but have been reassured that this will be resolved. We did have a number of issues with promises of delivery not happening. They said that there were problems with the courier. We also had problems getting in touch with them but when we did we were always treated Well. My advice is that if you are waiting for a delivery persevere it is worth it as the furniture is great
UPDATE: still waiting for minor issue to be resolved plus we are still waiting for our cover for the furniture. This company is very bad at communicating with customers.
FURTHER UPDATE: still no cover and no communication. A SHOCKING company that treats its customers very badly.
ANOTHER UPDATE: still no cover and no communication . I will never deal with this company again. If you are considering it then please be aware of my experience. THIS COMPANY TREATS ITS CUSTOMERS BADLY.

26 June 2020
Unprompted review
Rated 4 out of 5 stars

Corner sofa set

Corner sofa set arrived today ,good quality ,value for money ,easy to install and looks fab ,very pleased
Would recommend this company definitely ,good communication

24 June 2020
Unprompted review
Rated 4 out of 5 stars

Kimmi Corner Sofa set

Having initially ordered another set which later was cancelled due to (covid related) stock issues, we then ordered the Kimmie set. We're however really happy with the product, great quality and looks really good and probably the better choice for what we needed. Overall Simply Rattan offered a great service and were very apologetic after the initial stock issues which understandably was down to the current situation. Would use again and would have no issues in recommend them or their products.

7 June 2020
Unprompted review
Rated 2 out of 5 stars

Took payment and website stated 2 in…

Took payment and website stated 2 in stock and then a couple of days later phone to say none in stock !

10 May 2020
Unprompted review
Simplyrattan logo

Reply from Simplyrattan

Hi Mr Potts. We're very sorry about this. Due to the huge demand and sudden spike in online garden furniture it has meant that we have sold beyond our stock in your particular set. It was not our intentions to do so and the moment it was clear we could not fulfil your order we called you to inform you about the situation. We provide you three option one of which was a for a full refund which we actioned immediately on your instruction.

Many thanks,

Simply Rattan

Rated 5 out of 5 stars

Great products, brilliant service

Super impressed with the quality of the dining set, looks fabulous in my garden, and will most certainly stand up to the elements. Excellent customer service and overall experience. Would definitely recommend.

7 May 2020
Unprompted review
Rated 5 out of 5 stars

Garden furniture set

Excellent communication with the after sales and delivery. Faultless, thanks again for your help with my order. The furniture is also beautiful quality and looks great in my garden.

28 April 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic quality - very happy customer!

Very pleased with our new rattan garden furniture set purchased from simplyrattan. Top-notch quality and build. The furniture is very stable and robust. We paid a bit more than planned but now I'm really glad we did as the quality speaks for itself. Also, the delivery was relatively quick, the guys were brilliant (especially given the current set of circumstances). Would highly recommend this company. Great service.

28 April 2020
Unprompted review
Rated 5 out of 5 stars

Great service and great products!

Great service and great products! We have just received our Rattan garden dining set and it has exceeded my expectations, really solid build and feel to it. Really happy with our purchase, thank you 😊

28 April 2020
Unprompted review

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