Simply Switch Reviews 7,827

Very easy to make the switch.
Just clicked a few boxes then entered usage for the quote. All that was needed along with usage figures was my bank details.

Totally fabulous 👌

Easy Switch Service from Current Energy Provider to the New Company.

Didn't explain things properly and no help at all with finding what you want

i filled out the form and again no one had called me back

Very friendly, well informed call handler took great care to full explain terms and conditions along with data protection policy and where I could find these on line. A very helpful service which provided me with accurate information about changing me electricity supplier .

Used this company for many years. I trust their advice and guidance and have always saved on my fuel bill. Saves a lot of searching on the internet yourself.

Just very easy and found a good deal for my gas and electric 🙂

Step by step instructions, clear statements, great outcome

Provided a very clear , very easy access to getting a very competitive price compared to the rubbish company I have been with this past year.
Very happy with the outcome.

Having dealt with them for years everything is always straight forward.

very helpful, took time to explain all options to me

Edited: Since the original review the company made an approach to offer a goodwill gesture in compensation. I am satisfied that the company did make an effort to fulfil the original agreement, and I feel that their customer service has dealt with the matter in an acceptable manner. I have amended the rating to reflect that.

They take your bank details but don't arrange a switch!

In the middle of June I tried to get my energy supplier changed using Simply Switch through Money Expert. I got the details for the switch through by email - but the switch didn't happen.

I phoned again on the 12th of July and was given an apology, and the rep arranged an even better deal for me.

I didn't even get an email that time. My supplier is still not changed, on July 24th. So, I have handed over my bank details to arrange a direct debit that has never been set up, for an energy supplier change that has never been arranged.

Tried emailing both money expert and simply switch, got no reply other than an automated email receipt.

Seems quite suspicious. Wouldn't recommend at all, just a waste of time with no actual customer service.

Don't. Use this company give you any old banter just to get you on board then leaving you to really sort out the headache I was told sign with British gas half price weekends no such thing doesn't exist phoned up to talk to manager ring me back 72 hours it's been 4 weeks nothing go with u switch or anyone except these guys probably all on commission I gave them one star because I couldn't go lower

Would not recommend this company to anyone. The sales person I spoke with refused to listen. I politely told the representative I would call back if wanting to proceed. Next day I receive another call putting me under pressure. This company presents itself as a leading comparison website and only offers contracts with British Gas.

It's not possible to rate 0/5. I tried to call their Guilford office and it disconnect twice then I called customer service who said they couldn't connect my call due to COVID.

I contacted Simply Switch last year Sept 2021 to switch from my then current energy supplier Bulb as I was concerned they were going into administration. I went onto the comparison website and switched from Bulb to British Gas Evolve. The tariff was slightly higher but due to Bulb's problems at the time it felt safer. I spoke with a Simply Switch rep and received an email to state it had gone through and there was nothing for me to do. I waited but nothing happened. I chased it up with Simply Switch using the reference on the email stating I had 'Switched energy supplier!' I was told by the Simply Switch customer service rep that everything was fine. No reason to be concerned but due to admin problems it would take a bit of time before Bulb could process the switch. I left it for a bit. Then someone came to the house to read the metres and said that it was because we were switching companies, but did not know who the new supplier was. Reassured I left it thinking it was all finally going through. I was in credit on my account and told not to worry so I didn't. Time passed by and still Bulb were taking DD payments from my account- and then there was talk of an impending energy crisis. I contacted Switch again- again I was told there was nothing on their system to suggest any problems and that this contract should have gone through. I contacted British Gas (when you look up British Gas Evolve, British Gas contact details come up), who apparently cannot see what British Gas Evolve details are on their system. However Customer Service rep told me she would look into it. I forwarded the email on and waited. I contacted Switch again- to be told I needed to contact Bulb (who are impossible to contact!) I called Switch again. I then was told a manager would call me back as a matter of urgency on BH Monday. No one phoned. Today I phoned British Gas asking how to direct my complaint as it is unclear how to complain to British Gas Evolve. I have just come off the phone with a customer care rep with British Gas who has informed me the 'Order' was never requested. No one had put the request in. Simply Switch sent an email confirming a change of tariff and switch to British Gas Evolve to me and yet no one from Evolve have received this order. It has taken numerous phone calls and months to discover. Today I tried to call customer care services at Simply Switch and yet again have come across the voice message 'We are unable to take your call due to Covid'. I am now on a variable rate with Bulb facing ever increasing tariffs thanks to Simply Switch's complete incompetence, terrible communication and total irresponsibility.

It is now almost 12 months since I used Simply Switch via TopCashback to switch to British Gas. No sign of the cashback although I have been a customer of BG since September 2021. TopCashback shows transaction as pending.
Why have I not been paid out….most annoying and feel that I am being cheated.

Received a cold call from Simply Switch around August 2021 saying they were British Gas. They couldn't quote me a firm tariff but switched me from my existing supplier to British Gas anyway without my authority.

Discovered that the rates were no better (worse for electricity I think) and my smart meter stopped working. I would also have lost my entitlement to the Warm Home Discount. Contacted my previous supplier to get me switched back. I raised a dispute with British Gas therefore but have just now (today) heard from them denying responsibility because it was Simply Switch who requested the change.

Why was Simply Switch imposting British Gas ? For some fee they could claim I suspect.

This business of switching suppliers has become a total racket with switches being enforced on customers despite their objections. The only proper way to deal with this is to stop all cold telephone and other calling TOTALLY and require written authority from the customer to change supply.