Simply Underlay Reviews 

336
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping, noting that their orders often arrive well ahead of schedule and in perfect, well-packaged condition. Consumers also highlight the outstanding quality of the products, describing them as very comfortable, durable, and remarkably easy to install. However, some people mentioned frustrating issues with the delivery couriers, such as packages being left unattended on wet ground or significantly delayed at local depots. Some reviewers were not happy with these third-party shipping services, noting that delivery personnel failed to provide proper notifications or handle items with care.

What people talk about most

Delivery service

Customers report overwhelmingly positive experiences with the delivery service, often highlighting prompt and... See more

Product

Consumers find product to be positive, highlighting top-notch quality and performance that matches... See more

Order

Customers consistently note positive experiences with order processes, highlighting competitive prices and... See more

Service

Reviewers mention positive feedback about service, noting that everything went smoothly from ordering to... See more

Quality

People report positive experiences with quality, highlighting that items are well-described and arrive in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 3 rolls of Duralay Timbercare Excel late afternoon on Friday 28/11 and order processed and despatched yesterday 01/12. Amazingly, delivered today at 4pm. Great product at a good price,... See more

Rated 5 out of 5 stars

Highly recommend this company, their own brand of 11 mm, SU Luxwalk is excellent for both tog and sound reduction. Excellent customer care, i needed a further two rolls asap, they were despatched and... See more

Rated 5 out of 5 stars

30m² Ordered. Ordering was simple with good communications and delivery was prompt. Our carpet fitter was very impressed with the quality of this underlay, now fitted it feels very comfortable u... See more

Rated 5 out of 5 stars

Ordered 3 rolls of underlay, was given 5% discount via email after leaving my order in my basket over night. Order dispatched quickly and although my order came in 2 separate deliveries they both arri... See more


Company details

  1. #16 of 32 best companies in Carpet Retail Shop

Written by the company

UK supplier of high quality carpet, wood flooring and LVT underlay online. We stock the very best underlays from all the leading manufacturers - including Cloud 9, Tredaire and Duralay - for the lowest prices online.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

336 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(336)

76 reviews in the last 12 months

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Rated 1 out of 5 stars

Order not received!!

Placed the order, got an email from EVRI that order is in the locker and when we opened the locker it was empty!! I have been chasing EVRI the last two days and also provided them with video evidence but no solution yet. I have also submitted a query online through your website requesting a refund / resolution but no response! Very disappointed with the service.

4 May 2026
Rated 5 out of 5 stars

A carefully curated selection of…

A carefully curated selection of stylish and interesting products at sensible prices displayed via a very clear website.

Efficient communication, rapid delivery and good packaging.

The Simply Underlay brushed pale brass door strips look perfect with our pure wool Berber carpet and they are a huge improvement on the standard option provided by our carpet supplier. Our excellent carpet fitter was impressed!

13 April 2026
Rated 5 out of 5 stars

Brilliant service and would highly…

Brilliant service and would highly recommend.

Easy website to navigate and order from. Fast email communication and updates for delivery. Our underlay came very quickly arrived a day before the advised timeframe.

My wife said the delivery man was also very good and polite.

Thank you Simply Underlay Team.

Clayton

25 March 2026
Rated 5 out of 5 stars

Very helpful, prompt and polite.

I found this company sold the underlay I needed at a resonable price and very good postage, I worked out I needed 5 rolls but found when the job was done I had a roll over, I contacted to see if I could return one, the answer was, no problem, from the beginning this company has been very helpful, super quick email replies and very polite, I can very much recommend them.

20 February 2026
Unprompted review

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