Ordered 3 rolls of Duralay Timbercare Excel late afternoon on Friday 28/11 and order processed and despatched yesterday 01/12. Amazingly, delivered today at 4pm. Great product at a good price,... See more
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Review summary
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Reviews shaping this summary
Highly recommend this company, their own brand of 11 mm, SU Luxwalk is excellent for both tog and sound reduction. Excellent customer care, i needed a further two rolls asap, they were despatched and... See more
30m² Ordered. Ordering was simple with good communications and delivery was prompt. Our carpet fitter was very impressed with the quality of this underlay, now fitted it feels very comfortable u... See more
Ordered 3 rolls of underlay, was given 5% discount via email after leaving my order in my basket over night. Order dispatched quickly and although my order came in 2 separate deliveries they both arri... See more
Company details
- #16 of 32 best companies in Carpet Retail Shop
Written by the company
UK supplier of high quality carpet, wood flooring and LVT underlay online. We stock the very best underlays from all the leading manufacturers - including Cloud 9, Tredaire and Duralay - for the lowest prices online.
Contact info
1 Meridian South, Meridian Business Park, LE19 1WY, Leicester, United Kingdom
- contact@simplyunderlay.co.uk
- simplyunderlay.co.uk
4.7
Excellent
334 reviews
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Hasn’t replied to negative reviews
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Good service provided with quick…
Good service provided with quick response when one roll of underlay didn't arrive which was rapidly dealt with
11 October 2024
Reply from Simply Underlay
Thank you for your review. Things can sometimes go wrong with the courier but we're always quick to solve the issue for the customer.
Reply from Simply Underlay
Thank you for your review and we hope to see you again in the future.
Arrived exactly on time as expected
Arrived exactly on time as expected. Underlay was what I expected so all good thanks.
14 October 2024
Reply from Simply Underlay
Thank you for your review and positive feedback.
Massive saving v Tapi
Ordered 3 rolls of underlay - arrived within 3 days and saved me £270 compared to the quote from Tapi (and I upgraded to a more premium product).
14 October 2024
Reply from Simply Underlay
Thank you for your review. We pride ourselves on fair pricing for everyone and excellent customer service, so this is nice to read.
Really prompt service and delivery
11 September 2024
Reply from Simply Underlay
That you for your review. We're glad we lived up to our high expectations.
Good price, quick delivery
The underlay product I bought was the best price around, the purchase process was easy, and delivered promptly.
Would buy again from this company
8 October 2024
Reply from Simply Underlay
Thank you for your review. We're glad you were happy with the whole process and look forward to serving you again in the future.
Great product,,
Great product,,, delivered earlier than expected,, always good?,,,,, like walking on soft velvet easy to lay and cut,,, makes a lot of difference to the feel of carpet underfoot 👍
7 October 2024
Reply from Simply Underlay
Thank you for your review. We only stock products we would be happy to have in our own homes so we're glad they lived up to expectations.
Easy to order and quick delivery
Easy to order and quick delivery
Delivery driver was very courteous and helpful
1 October 2024
Reply from Simply Underlay
Thank you for your review. Always nice to hear positive feedback for the courier as well.
Information on the website provides…
Information on the website provides good references for selecting the right products. Good pricing and delivery service. Only that if the underlay could be purchased with half price for half roll, it would have less wastage and better for the environment.
12 September 2024
Reply from Simply Underlay
Thank you for your review. We currently cannot offer half rolls but it's something we hope to introduce in the future to give customers more flexibility.
Reply from Simply Underlay
Thank you for your review. We're glad our service lived up to our high expectations. We hope to serve you again in the future.
It turned up on time and was undamaged
10 September 2024
Reply from Simply Underlay
Thank you for your review.
Quality underlay speedy delivery wiuld…
Quality underlay speedy delivery would most definitely recommend.
16 September 2024
Reply from Simply Underlay
Thank you for your review and recommendation. We really appreciate it.
Great price, delivery, and website
Great website - lots of detail and very informative.
Superb rapid delivery service.
Best prices on web.
Will use again.
13 September 2024
Reply from Simply Underlay
Thank you for your review. We try to give the most honest and impartial advice we can on the site so customers feel confident in their purchase. We're glad every element of the experience lived up to expectations and we look forward to seeing you again in the future.
Great underlay and door strip
Great underlay and door strip at a good price fast delivery.
4 September 2024
Reply from Simply Underlay
Thank you for your review. We only stock products we would be happy to use in our own homes, so we're glad you're happy with the quality.
Reply from Simply Underlay
Thank you for your review. We pride ourselves on customer service so this is nice to read.
Product was exactly as advertised
Product was exactly as advertised, memory foam underlay. Lovely and soft making our carpet feel luxurious. It was priced competitively, I was kept informed of the progress of the delivery and it was quicker than quoted.
29 August 2024
Reply from Simply Underlay
Thank you for your review. We're glad the product lived up to expectations, you made a great choice.
Reply from Simply Underlay
Thank you for your review.
Great attention to detail
Great attention to detail. Kept me informed all the way until delivery. Really impressed with the service especially from Mike
27 August 2024
Reply from Simply Underlay
Thank you for your review. Mike is an invaluable member of the team and often goes above and beyond for our customers.
Happy customer
Best price.
Quick delivery.
Fantastic delivery driver whom called me when I was out but was happy to carry four heavy rolls of underlay to a safe place.
What more could you ask for....
14 August 2024
Reply from Simply Underlay
We're glad we lived up to expectations, and it's nice to hear that the delivery driver went above and beyond for us. Thank you for your review.
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