My case was dealt with by Sarah-Jane Bell on behalf of Simpson and Millar. Sarah was very professional, friendly and efficient. From my first contact I found Simpson and Millar staff very helpful.... See more
Company replied
Location
Switch locationThe Lincoln, Lincoln Square, Brazennose St, M2 5AD Manchester, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Simpson Millar good firm in the uk and providing best services as well . I am very satisfied about services and solicitors as well .Specially Thanks ( Megan Barlow and Marion ) Thank you so much for p... See more
Company replied
From the beginning, it was straightforward for me to present the details of my case to allow Simpson Millar to decide whether to take it on. As I remember, at a later date a barrister reassessed the... See more
Company replied
My experience with the organisation was generally very good. The initial handling of the claim was dealt with quickly and professionally. My claim did seem to get passed around a couple of times due t... See more
Company replied
Company details
- #72 of 81 best companies in Law firm
- #52 of 57 best companies in Lawyer
- #125 of 155 best companies in Legal Services
- #33 of 36 best companies in Personal Injury Lawyer
Written by the company
We’re a national law firm, providing trusted, expert legal advice to consumers and businesses across England and Wales. We’re home to some of the country’s top dedicated legal experts, with specialists in areas including Personal Injury, Medical Negligence, and Education. We pride ourselves on being friendly, approachable and speaking to clients in plain English, rather than legal jargon. We’re also committed to ensuring there are no hidden costs for our clients, and tailoring our services to suit each client’s unique needs.
Contact info
The Lincoln, Lincoln Square, Brazennose St, M2 5AD, Manchester, England, United Kingdom
- 01618 257 323
4.7
Excellent
261 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My case was dealt with by Sarah-Jane…
My case was dealt with by Sarah-Jane Bell on behalf of Simpson and Millar. Sarah was very professional, friendly and efficient. From my first contact I found Simpson and Millar staff very helpful. Sarah helped to contact the relevant professionals I needed to set regarding my claim. I would recommend Simpson and Millar to anyone who wants to get the best help they can. I won my case due to the outstanding work Sarah and the team did on my behalf.
Thank-You once again and as the song goes YOUR SIMPLY THE BEST!!
Kind Regards to all,
Andrew Nelmes
19 May 2026
Reply from Simpson Millar - Manchester
Thank you for taking the time to share such lovely feedback. We are delighted to hear that Sarah-Jane provided professional, friendly, and efficient support throughout your case, and that you found the wider team helpful from your very first contact with us.
It is wonderful to know that Sarah-Jane helped coordinate the support you needed and that you were pleased with the outcome achieved. Securing a successful result whilst ensuring our clients feel supported throughout the process is exactly what we strive for.
We truly appreciate your recommendation and your kind words. We will be sure to pass your comments on to Sarah-Jane and the team.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
I want to thank Simpson and miller for…
I want to thank Simpson and miller for the work they did for me starting with a solicitor Ian patterson he was very helpful and did what he had to for me ,I wish them all the best in the future thank you anthony
30 April 2026
Unprompted review
Reply from Simpson Millar - Manchester
Thank you for taking the time to leave a review, Anthony. We are pleased to hear that Ian provided helpful support and guidance throughout your case and that you were happy with the service you received.
We will be sure to pass on your kind comments to Ian and the team. Your feedback is greatly appreciated.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Understanding,sympathetic and very supportive
Shazia Ahmed handled my case in such a professional way
19 May 2026
Unprompted review
Reply from Simpson Millar - Manchester
Thank you for your kind feedback. We are delighted to hear that you found our team understanding, sympathetic, and supportive throughout your case. It is great to know that your matter was handled professionally and with care.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Been so supportive from the beginning
Been so supportive from the beginning, always kept me upto date with how thing are progressing and has been extremely proffesional throughout thr last few years
20 May 2026
Reply from Simpson Millar - Manchester
Thank you for taking the time to share your feedback. We are delighted to hear that you felt supported from the very beginning and that our team kept you updated throughout your case. It is wonderful to know that the service provided over the past few years has been professional and reassuring.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Case reference 1906041 /SHAH, Shazia Ahmed
From the beginning, it was straightforward for me to present the details of my case to allow Simpson Millar to decide whether to take it on. As I remember, at a later date a barrister reassessed the case to decide whether it should be continued. I think that that is useful.
At all times during the case, I felt that Shazia Ahmed kept me fully informed about any developments and she explained her recommendations so that I understood the best way forward. In the end I felt that the outcome was very satisfactory and I was very grateful for the work of Shazia Ahmed
7 May 2026
Unprompted review
Reply from Simpson Millar - Manchester
Thank you for taking the time to share such thoughtful feedback. We are delighted to hear that you found the process straightforward from the outset and that you felt fully informed and supported throughout your case.
It is especially pleasing to know that Shazia kept you updated at every stage and took the time to explain her recommendations clearly, helping you feel confident in the decisions being made. We are very pleased that you were satisfied with the outcome achieved, and we will be sure to pass on your kind comments to Shazia.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Dysfunctional communication and administrative incompetence
From personal experience:
I expected professional engagement. Instead, I was met with total administrative failure.
Despite providing a detailed written summary with a clear admission of liability from a third party, the firm responded with generic automated emails. Their 0800 phone system is completely dysfunctional—the automated menu does not recognise keypad selections (specifically Option 2 for the triage team), making it impossible to reach a human being.
When a firm fails at the most basic level of client communication and technical accessibility, it raises serious concerns about their ability to handle complex litigation against government departments. I have formally requested they cease all contact. Professional colleagues should be wary of wasting their time here.
6 May 2026
Unprompted review
Reply from Simpson Millar - Manchester
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience.
Having reviewed the matter internally, we can see that your enquiry was submitted outside of business hours and that contact attempts were made by our team on the following working days. Unfortunately, we were unable to successfully connect with you by telephone, and follow up emails were also sent in an effort to progress the enquiry before we later received your request for no further contact.
We are also sorry to hear about the difficulties you experienced with our phone system. We have tested the system following your review and have not identified any wider technical faults, though we appreciate this does not change your experience at the time.
We understand that clear communication and accessibility are important when seeking legal support, and we regret that your experience left you feeling disappointed.
Wishing you all the best,
The Simpson Millar Team
Review
I was assigned Shazia from Simpson Miller Solicitors for my accident claim, which began in May 2024, and I couldn’t be more grateful for her support throughout the process. From the very beginning, Shazia was professional, approachable, and incredibly supportive.
She guided me every step of the way, making sure I fully understood the process and what to expect. Her advice was always clear and focused on achieving the best possible outcome for me, which gave me a lot of confidence during what could have been a stressful experience.
Shazia was responsive, thorough, and genuinely cared about my case. Thanks to her dedication and expertise, everything was handled smoothly and efficiently.
I would highly recommend Shazia to anyone in need of a reliable and supportive solicitor.
29 April 2026
Unprompted review
Reply from Simpson Millar - Manchester
Thank you for taking the time to share such a thoughtful review. We are delighted to hear that Shazia provided such professional, approachable, and supportive guidance throughout your accident claim.
It is great to know that she kept you fully informed at every stage and that her clear advice helped you feel confident during what can often be a stressful process. We are especially pleased that you felt she genuinely cared about your case and worked to achieve the best possible outcome for you.
We truly appreciate your recommendation and will be sure to pass on your kind comments to Shazia.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Simpson Millar good firm in the uk and…
Simpson Millar good firm in the uk and providing best services as well . I am very satisfied about services and solicitors as well .Specially Thanks ( Megan Barlow and Marion ) Thank you so much for providing me best services during whole court proceedings. Thanks alott Megan Barlow . Thanks and regards : Dr Awais .
21 April 2026
Unprompted review
Reply from Simpson Millar - Manchester
Thank you for taking the time to share your feedback. We are delighted to hear that you were very satisfied with the service you received and that you felt supported throughout your court proceedings.
It is wonderful to know that Megan Barlow and Marion provided such a positive experience, and we will be sure to pass on your kind thanks to them.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Excellent communication from Patrick
Excellent communication from Patrick. He explained all the legal jargon and informed me of my cases progress in a timely manner. I highly recommend Patrick and Simpson Millar.
23 April 2026
Reply from Simpson Millar - Manchester
Thank you for taking the time to share your feedback. We are delighted to hear that Patrick provided clear communication and took the time to explain everything in a way that was easy to understand. Keeping clients informed throughout their case is very important to us, so it is great to know you felt updated at every stage.
We truly appreciate your recommendation and will be sure to pass on your kind comments to Patrick.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Great company
Great company, and great staff who know what they are on about, great communication. if I wanted to get hold of anyone they was always a phone call away throughout helping me with my questions.
15 April 2026
Reply from Simpson Millar - Manchester
Thank you for taking the time to share your feedback. We are delighted to hear that you had such a positive experience with our team and that you found the communication clear and accessible throughout your case. It is great to know that your questions were always answered and that support was only ever a phone call away.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
She is very supportive and helpful and does an excellent work thank you
This review is about Shazia Ahmed. Thanks for supporting me and explaining to me about my experience with your firm. Thanks for the great advice and for listening and fighting my case for the last 3 years. Wish you the best . It was great to know you. Take care. Wish you the best.
Kind regards
Sushil thind.
19 March 2026
Unprompted review
Reply from Simpson Millar - Manchester
Thank you for taking the time to share your kind feedback. We are delighted to hear that Shazia Ahmed provided such supportive and helpful guidance throughout your case, and that you felt listened to and well advised over the past three years. We understand how important it is to feel supported during what can be a long process, and we are pleased Shazia was able to achieve this for you.
We will be sure to pass on your lovely comments to her.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Fair, professional company who do their best for clients
My experience with the organisation was generally very good. The initial handling of the claim was dealt with quickly and professionally. My claim did seem to get passed around a couple of times due to staff leaving etc which was frustrating but eventually it got taken over by Shazia Ahmed who was excellent. She kept me informed at all times, explaining processes and jargon so that I felt clued up. Her advice was always fair and realistic and I knew she was working hard behind the scenes to ensure I got justice.
4 March 2026
Unprompted review
Reply from Simpson Millar - Manchester
Thank you for taking the time to share your feedback. We are pleased to hear that your overall experience with our team was positive and that your claim was initially handled in a quick and professional manner.
We appreciate you highlighting the frustration caused by changes in case handlers, and we are glad that once Shazia took over your case, you felt well supported and kept fully informed. It is great to know that her clear explanations, realistic advice, and dedication helped you feel confident throughout the process. We will be sure to pass on your kind comments to her.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Success!
In March 2025, I was seriously injured when a car knocked me off my bike. The aftermath was a difficult time, and after some research carried out by my partner, we made the decision to pursue a personal injury claim. We chose to instruct the Simpson Millar law firm to represent us in this matter.
Jason was assigned as my solicitor to manage the case. From the very beginning, he was approachable, reassuring, and consistently professional. He took the time to explain the claims process in detail, including the associated costs and the steps he intended to take on my behalf. To support my recovery and the progression of the claim, Jason arranged for me to attend several appointments with medical professionals and brought HCML on board to oversee my rehabilitation journey.
Throughout the process, Jason maintained regular contact, ensuring I was always kept informed about the progress of my case. Thanks to his expertise, dedication, and hard work, we were able to achieve a successful resolution to my claim in a relatively short period of time.
While I would have preferred never to have experienced the accident in the first place, I am genuinely grateful to have chosen Simpson Millar. Based on my experience, I would not hesitate to recommend them to anyone finding themselves in a similar situation.
18 February 2026
Unprompted review
Reply from Simpson Millar - Manchester
Thank you for taking the time to share such a detailed review. We are very sorry to hear about your accident and the impact it had on you, and we appreciate how difficult that period must have been.
It is wonderful to hear that Jason provided clear, professional, and reassuring support from the outset. Ensuring clients understand the claims process, including funding arrangements and the practical steps involved, is an important part of what we do. We are also pleased that appropriate medical assessments and rehabilitation support were arranged to assist with your recovery alongside progressing your claim. Early rehabilitation can make a meaningful difference following serious injury.
We are delighted that Jason’s dedication and careful handling of your case helped secure a successful resolution within a relatively short timeframe. We will be sure to pass on your kind words to him.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Holiday accident claim
Before Simpson Millar were instructed I tried for two years to even get a response from Tui regarding my claim. I was kept informed of progress at every step. They made the whole experience easy and stress free and the outcome was more than I ever expected. Well done Gary Frith
20 October 2025
Unprompted review
Reply from Simpson Millar - Manchester
Thank you for taking the time to share your experience. We are really pleased to hear that our team was able to step in after such a frustrating period and progress your holiday accident claim effectively. It is great to know that you felt kept informed at every stage and that the process felt straightforward and stress free. We are especially pleased that the outcome exceeded your expectations, and we will be sure to pass on your kind words to Gary Frith.
If you ever need support or advice with another legal issue in the future, our team would be happy to help.
Wishing you all the best,
The Simpson Millar Team
I found Simpson and Millar solicitors very efficient
I found Simpson and Millar solicitors provided a friendly and efficient service and i was regularly kept informed at each step of the process.
26 January 2026
Reply from Simpson Millar - Manchester
Thank you for your kind review. We’re delighted to hear that you found our service friendly and efficient, and that you felt kept informed throughout. We really appreciate your feedback.
All the best,
The Simpson Millar Team.
Would like to thank everyone at Simpson…
Would like to thank everyone at Simpson millar especially georgina Reid for their excellent work professionalism kindness and understand. Georgina couldn't be more helpful and kind. I'm gratefull that she managed to negotiate a settlement in my nhs negligence claim. Great experience from start to finish with georgina you were thorough fair and transparent in fighting my case once again thank you for your expertise and professionalism highly recommended kind regards
8 January 2026
Unprompted review
Reply from Simpson Millar - Manchester
It’s lovely to read how supported you felt throughout your NHS negligence claim and how much Georgina’s professionalism, kindness and clear communication meant to you. Taking the time to be thorough, transparent and fair is so important in cases like this, and we’re really pleased she was able to negotiate a settlement for you and guide you through the process from start to finish.
Your feedback about the care and understanding shown will be shared with Georgina and the wider team. Thank you for recommending Simpson Millar and for trusting us with your case.
If you ever need legal advice or support in the future, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Elizabeth was really professional and made the whole situation easy and I am beyond happy with everything
Elizabeth was really professional and made the whole experience really easy
I am beyond happy with the whole thing and the end result
Thank you
1 January 2026
Reply from Simpson Millar - Manchester
It’s great to hear how positive your experience was and how much of a difference Elizabeth’s professionalism made. Making things clear and straightforward is so important, and we’re really pleased to know she helped make the process feel easy for you and that you’re happy with the outcome.
We’ll be sure to share your kind feedback with Elizabeth. If you ever need legal advice or support in the future, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Reply from Simpson Millar - Manchester
Thank you for your kind feedback. It’s great to hear that you found the service helpful, understanding and professional, as those are values we work hard to uphold for every client.
If you ever need legal advice or support in the future, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Road Traffic Accident
After my son had a terrible accident in 2022, the Police recommended Simpson Millar to deal with our case.
We met Mark Howarth, who visited us in the numerous hospitals/neuro rehabs over the 3 years our son was poorly. Mark was very professional, caring and nothing was too much trouble, and he went above and beyond to help and also keep us informed.
As a family we recommend Mark Howarth and his company Simpson Millar for the great work they did and the compassion they showed.
17 December 2025
Reply from Simpson Millar - Manchester
Thank you for sharing your experience with us. We’re so sorry that your family had to go through such a traumatic time following your son’s accident, and we appreciate you taking the time to leave such thoughtful feedback.
It’s really reassuring to hear how Mark supported you throughout such a difficult period, including taking the time to visit you in hospital and rehabilitation settings, keeping you informed, and offering care as well as clear legal guidance. That level of commitment, professionalism and compassion is exactly what we aim to provide, especially when families are dealing with life-changing circumstances.
We’re grateful for the trust you placed in Simpson Millar and for your recommendation of Mark and the team. If you ever need legal advice or support in the future, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
I instructed Shazia Ahmed at Simpson Millar
I instructed Shazia Ahmed at Simpson Millar after an accident and have been extremely impressed .
She has been efficient, supportive, and kept me well informed throughout. She always explained things clearly and put me at ease. I would happily recommend her.
30 June 2025
Unprompted review
Reply from Simpson Millar - Manchester
Thank you for sharing your feedback. It’s great to hear how impressed you have been with the support Shazia provided following your accident. Keeping clients informed, explaining things clearly, and helping them feel at ease are all so important during a claim, and we’re pleased Shazia was able to do this for you throughout.
We appreciate you taking the time to recommend her and to share your experience with Simpson Millar.
Wishing you all the best,
The Simpson Millar Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.