Simpsons Premium Reviews 909

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Customer Service is. Excellent with this company I e changed my order a couple of times and it’s done immediately and email answered very quickly. The dry food I buy for my Dog de Bordeaux is very goo... See more

Company replied

Rated 5 out of 5 stars

Wonderful dried food. Tried many sensitive brands for our labrador until Simpsons was recommended to us by a colleague. Since trying this he is now fit and healthy and no longer experiences any p... See more

Company replied

Rated 5 out of 5 stars

Good food, quick service, what's better than that? Our lad, a Street Dog from Bulgaria, who was rescued by an excellent Shelter, Streethearts BG, run by two English folk, with other excellent helpers... See more

Company replied

Rated 5 out of 5 stars

I've had cats for 30 years, and this is the best catfood I've ever used. Nutritious, natural ingredients, and our cats love it (even the finicky ones). They offer plenty of variety and some organic op... See more

Company replied

Company details

  1. #59 of 94 best companies in Animal feed shop
  2. #153 of 266 best companies in Pet shop

Written by the company

Simpsons Premium is a independent, family owned and run business founded in 2009. Providing natural, complete dog and cat food ranges of dry food, wet food and treats. With the help of leading nutritionists, we have created a wide range of wet and dry food with your pet in mind, taking into consideration their health, wellbeing and dietary requirements. For dogs, we have varying flavours of sensitive, grain-free, Organic and high-meat dog food, as well as puppy food that provides all the nutrients for a growing dog. For cats, we have wet and dry food made with a range of healthy ingredients, as well as an organic wet adult food that will give your feline a balanced, natural diet. The products do not contain any artificial colours, flavours or preservatives and this also includes the raw ingredients.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

909 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality pet food with next day delivery

Next day delivery at an arranged time... the best food we've found for our 'sensitive to wheat' dog and good value because it's high in protein, so our dog is satisfied with less of it.

30 June 2024
Simpsons Premium logo

Reply from Simpsons Premium

Thank you for your kind review. We are pleased your dog is doing well on the food x

Rated 5 out of 5 stars

The whole complete service from…

The whole complete service from ordering products and delivery time I’ve used simpsons for over 8 years

7 July 2024
Simpsons Premium logo

Reply from Simpsons Premium

Thank you for your kind review Dave and thank you for your continued support x

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, well packaged and the dogs love the food.

6 July 2024
Simpsons Premium logo

Reply from Simpsons Premium

Thank you for your kind review Gareth, we are pleased that your dogs love the food x

Rated 5 out of 5 stars

Ist Class Dog Food

I have used Simpsons for my dog food for a couple of years. Easy to navigate web site. Fast efficient delivery. My dogs coats, eyes, teeth and general health in good condition due to the nutrition within the dry food.

25 June 2024
Simpsons Premium logo

Reply from Simpsons Premium

Thank you for your kind review Sharon we are pleased that your dogs are doing well on the food x

Rated 5 out of 5 stars

Fabulous product and such a great…

Fabulous product and such a great company too, their customer service is 2nd to no one.

27 June 2024
Simpsons Premium logo

Reply from Simpsons Premium

Thank you for your kind review Karen we are happy that you are pleased with the service x

Rated 5 out of 5 stars

Superb puppy food

Super food making a huge difference to a puppy that came to me very nutritionally challenged. Coat is coming on beautifully and the food is spectacular for this fast growing young lady. Soon be reaching her coat and growth expectations with ease

5 July 2024
Simpsons Premium logo

Reply from Simpsons Premium

We are so pleased to hear that the food is suiting your puppy Julie. Thank you taking the time to review x

Rated 5 out of 5 stars

Great food, great service.

All my dogs do well on the adult salmon and potato, great products and great service.

23 June 2024
Simpsons Premium logo

Reply from Simpsons Premium

We are pleased to hear your dogs are doing well on the Salmon Sarah. Thank you for taking the time to review x

Rated 5 out of 5 stars

Wonderful dried food

Wonderful dried food. Tried many sensitive brands for our labrador until Simpsons was recommended to us by a colleague. Since trying this he is now fit and healthy and no longer experiences any problems.
Excellent good quality product.
Always delivered swiftly and without any problems.

3 July 2024
Simpsons Premium logo

Reply from Simpsons Premium

We are so pleased to hear that your dog is doing well on the food Luke. Thank you for taking the time to review x

Rated 4 out of 5 stars

normally good service but last delivery…

normally good service but last delivery was left by the front gate......ideal for opportunist thief

4 July 2024
Simpsons Premium logo

Reply from Simpsons Premium

Sorry to see you had an issue with delivery. If you can email in via the contact page with your order details we can contact DPD to ask why it was left without permission. This isn't something that we agree with so if you can send the information in then a complaint can be made from our end x

Rated 5 out of 5 stars

Excellent product and excellent service

Ordering is simple via the website. Ordered on Weds and had a message to say order was being delivered the next day!
Our sprocker has been on the Simpsons sensitive dry food diet since we had him as a puppy - he’s 5 now! And he still spins with delight when we put the food in front of him.
It’s excellent quality and I would always recommend this company to anyone getting a dog.

3 July 2024
Simpsons Premium logo

Reply from Simpsons Premium

We are so pleased to hear that your dog is doing well on the food and loving it! Thank you for taking the time to review x

Rated 5 out of 5 stars

Great service

I have always bought Simpsons for my
Dogs.
They love it - clean bowls and I love the the brilliant service

2 July 2024
Simpsons Premium logo

Reply from Simpsons Premium

We are so pleased to hear your dogs love the food Laveen. Thank you for taking the time to review x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look