SinaLite Reviews 751

Dealt with Shabee and she assisted in getting our order shipped to us as it was delayed.
Appreciated her professionalism with respect to my request.

I had to change the specs on an order. I cancelled it and they credit my account. I replaced my order with the good specs. So easy to do.

I wanted to make sure my order was shipped out for a tight deadline and Sara (customer service) went above and beyond to make sure that happened with up to date notifications throughout the day to put my mind at ease. Very helpful and a great agent!

Sara was super helpful in catching an issue with the file size uploaded versus what was ordered. Took care of updating the system to reflect the right size and credited us right away! Sara is a great representation of the Sinalite team.

Great company to deal with - easy, fast, accurate. - Been with them since their beginning.

We recently had an order produced that had an issue with the trimming of roughly half the order. The trimming was off slightly. Since the client was doing a Neighbourhood Mailing with the cards, there wasn't time to have them replaced, and so we sent the product out. Sara was very helpful in quickly getting us a credit on the order which we could pass on to our client, which they were very happy with.

Excellent customer service.
Excellent quality products.
Very competitive prices.

I’ve used SinaLite in the past, but this recent business card order was unacceptable. The matte lamination was peeling/pilling off across the cards, and the right edges were visibly damaged—clearly a production/handling issue.

When I contacted customer service, the response was slow, and by the time they replied, the only resolution offered was that the complaint was outside their 10-day policy window. The problem is that this was discovered after pickup and delivery to our client—once the client actually handled and reviewed the cards.

No refund, no reprint, no credit—just a policy quote. Between the downgraded production quality and the lack of accountability, I won’t be ordering again.

When a minor issue happens it is always solved right away,

SinaLite has been my trusted printer for several years now. So thankful I came across them as it has added a new, profitable layer to my small business. And their customer support is great too.

Appreciate always getting a great price and excellent service. Any issues we have encountered are handled quickly and efficiently. Thanks!

I had just finished placing an order, and then discovered the quantity was incorrect. In a little bit of a panic, I reached out to Customer Service and spoke with Sara, who corrected it for me in no time. Her help was very much appreciated.

I made a mistake with an order, and Sara promptly helped me fix the issue — the whole process was smooth and easy.

Outstanding customer service and products! Jana was extremely helpful and expedited my question and order. We are very thankful to partner with SinaLite!

Sara was very helpful. Quality Prints and very economical

Sara, helped me through my issues! I been a long term customer and shes the best!

I uploaded 2 jobs within a 1/2 hour of each submission. The second order I received a proof within a 1/2 hour, but the first I realized I did not revive a proof. About 3 hours later I called to see if these was a problem, I spoke to Sara (CSR) and she looked into it. Within seconds she said it was just sent to my email. Thank you Sara, for all your help.

As a busy agency, we rely on SinaLite for everything from high-end brochures and business cards to large-format banners and signage. Their wholesale-only model is a game-changer, allowing us to offer a massive range of products with instant quoting and reliable blind drop shipping.

The print quality is consistently top-tier, and the ability to scale our services without the overhead of equipment has significantly boosted our profitability. For any reseller or broker in the US and Canada, SinaLite is the gold standard.

I have been working with SinaLite for 10 years and completed hundreds of jobs, my overall experience with the them has been great. 99% of the work is done on time, and up to expectations, on the rare 1% occasion that there has been a hiccup, the team at SinaLite was fast to rectify the issue. They are what you want in a trade printer; competitive, competent and reliable. I recommend them without hesitation.

We have always found Sinalite to be very efficient with their products, offering a wide range of options with consistent quality and excellent value for money. Communication is always quick and clear, and they support us with all our printing needs. The durable materials, large product catalogue, and variety of size options stand out. Print quality is amazing, with vibrant, accurate colors. Turnaround times and shipping are fast, and whenever an issue arises, customer service is incredibly responsive. Sara is always patient, helpful, and efficient. A very professional company with excellent customer service.