THIS COMPANY IS NO LONGER TRADING Reviews 116

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

I would give zero stars if it were an option. i can't believe I didn't research this piece of crap company that is using PayPal to give a false sense of credibility and PayPal won't do a damn thing.... See more

Rated 1 out of 5 stars

Their customer service is non-existent! I've ordered a sewing machine on 3rd March, it's now 9th April, still haven't received it. Sent numerous e-mails and keep getting automated response. Have... See more

Rated 1 out of 5 stars

I have had the same experience as many others here. Delay in the machines coming into stock, followed by no response from emails -I did have a reply from 'Ashley' about two months ago. Since then,... See more

Rated 5 out of 5 stars

I bought the Bernette Funlock B48 overlocker/coverstitch machine. The help I got from Singer both on-line chat and later by phone, was excellent. They told me all the information I needed to make the... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

THIS COMPANY IS NO LONGER TRADING


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1.8

Poor

TrustScore 2 out of 5

116 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent machine

Excellent machine. Does everything I need and easy to control speed. Very robust and the needle threader saves a lot of time!
Very happy with purchase.

13 May 2018
Unprompted review
Rated 2 out of 5 stars

Not very happy with singer direct

Not very happy with singer direct. No answer from any phone numbers. When I went to look for my singer legacy c440 from the drop down menu of all singer machines, mine was not on the list, therefore I had no idea which parts would fit my machine. It took a few back and forth emails to find the part I required. I was informed that pressure foot holder for my machine was a "special" order item.I now presume that any further parts I require will be "special" items and therefore more expensive than other machines, by the way, I PURCHASED MY singer legacy c440 just last September from Singer. So I have no idea why a newish machine needs parts specially ordered.

12 May 2018
Unprompted review
Rated 5 out of 5 stars

Superb sewing machine

Superb sewing machine, great value for money. Arrived two days later. Extremely happy with this product. I have dreamt of owning one of these for years. I am quilting and sewing for Britain!

12 May 2018
Unprompted review
Rated 5 out of 5 stars

Singer Are The Best

Singer Direct are one of tte best comanies I have had the pleasure to deal with and the sewing machine is the best I have ever used.

12 May 2018
Unprompted review
Rated 5 out of 5 stars

Fast Efficient Service

I bought my Singer Patchwork from Singer Direct and the service was second to none. I made the order online and after a quick phone call to set up the finance , it was done...a couple of days later, my sewing machine arrived. It was easy to order, it was delivered quickly, no hassle at all, just a very efficient service.

11 May 2018
Unprompted review
Rated 4 out of 5 stars

Excellent but ...

Excellent but ..., excellent delievery and customer service. BUT, when opening the packaging, please be VERY careful, the first thing that is packed in the box is the protective covering for the machine. Without knowing this (obviously), using scissors to get in the box, the protective covering was cut slightly too.

Other than that, big thumbs up.

11 May 2018
Unprompted review
Rated 4 out of 5 stars

Great sewing machine

Great sewing machine. I bought this for my mum and she loves it. The only issue was that when I first ordered it my delivery was apparently lost and it took more than two weeks to arrive.

11 May 2018
Unprompted review
Rated 3 out of 5 stars

Lovely machine shame about service!

My new machine is wonderful and I absolutely love it. Customer services wasn't the greatest, I wasn't made aware that my new machine would be delayed due to having a service before it was sent. It would have been good to be advised of that. When I tried contacting customer services via online chat I was advised they couldn't look at orders!! It then took 2 emails to customer services to get a reply and to find out what had happened.

11 May 2018
Unprompted review
Rated 5 out of 5 stars

Great for a first machine it comes with…

Great for a first machine it comes with super easy instructions. The only thing what would make it better is if it had more than one place for the cotton to sit. And you cannot use the large cotton spool because there isnt enough room for it to turn

11 May 2018
Unprompted review

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