Singer Machines Ltd Reviews 320

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are delighted with the products, often finding replacement parts for very old machines, which allows them to continue using their beloved equipment. The website is consistently praised for being easy to navigate, clear, and providing all the necessary information to make informed choices. The ordering process is described as straightforward and quick, with many appreciating the efficiency of finding and purchasing items. However, some people were dissatisfied with the delivery service, experiencing issues such as delayed or undelivered items, and poor handling of packages by couriers. There were also concerns about packages being left exposed to weather or in unsecured locations, and high shipping charges for small items.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the good selection and reasonable... See more

Order

Reviewers express satisfaction with the ordering process, often highlighting the ease of website navigation... See more

Website

Reviewers highlight positive aspects of the website, consistently praising its ease of navigation and... See more

User experience

Customers had positive experiences with the user experience, frequently highlighting the ease of navigation... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers praising the delivery service as "second... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer service was excellent both on the phone and via email. I was delighted to be reassured that the faulty foot pedal speed controller for my much-loved 44 year old Singer sewing machine coul... See more

Rated 5 out of 5 stars

I had looked around the Internet at various machines. Singer Machines Ltd was excellent with regards to pricing. The website had all the information that I needed to make an informed choice. At checko... See more

Rated 5 out of 5 stars

Extremely pleased with this company, ordered some parts on the Friday opted for Evri delivery, items delivered on the Sunday. Parts now on my sewing machine now back sewing. Communications appea... See more

Rated 5 out of 5 stars

Singer Machines Ltd is my go to for accessories and parts for my Singer Serenade 30 sewing machine which is over 30 years old. Recently purchased Singer slant shank even feed/walking foot. Easy to us... See more


Company details

  1. Sewing Machine Shop

Written by the company

Singer is a leading brand in the sewing machine world. We supply the latest models, plus steam presses & overlockers. Never knowingly undersold. FREE UK delivery. Singer sewing machines are used & trusted by thousands of dressmakers, quilters, and crafters to help produce dresses or quilts. We offer sales, parts, and accessories as well as sewing machine repairs


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

320 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good choice

Was looking for a new electric sewing machine as the one I had was defunct. As my treadle machine is a Singer I decided to see what you had in electrics. You had a good choice and I chose the Tradition 2263 as the reviews were good. Also, good price.

14 October 2025
Unprompted review
Rated 4 out of 5 stars

A good selection to choose from

A good selection to choose from, I searched the internet and did fine the machine I have chosen slightly cheaper elsewhere but opted to order from Singer direct for peace of mind and supplier support.
Check out was simple and was glad of the option to pay for a Saturday delivery to ensure I will be at home to take delivery.
Looking forward to getting started and hope it will be as good as I expect it to be.

19 September 2025
Unprompted review
Rated 1 out of 5 stars

No pick up! Twice.

I cannot comment about the service itself. Why I know is that DPD/UPS never showed up to collect the machine, we stayed home both days all day to wait for the pick up (central London) today we have a third attempt and if unsuccessful I will request a full refund and deal with another service provider. The merchant did not take so far effective actions with DPD to do what they are supposed to do.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Easy online purchase delivery the next day but unfortunately the machine handle wheel was jammed so rang customer sales brilliant customer service had a new replacement delivered the next day and faulty machine taken away could not wish for better service.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Slant Shank Even Feed/Walking Foot

Singer Machines Ltd is my go to for accessories and parts for my Singer Serenade 30 sewing machine which is over 30 years old. Recently purchased Singer slant shank even feed/walking foot. Easy to use website, delivery very quick. Have used the foot and it worked brilliantly on layers of cotton fabric and wadding.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Singer sewing machines

My sewing machine is over 20 years old. It's done a lot of jeans, curtains, soft toys & clothes.
Last month it decided it had had enough & the bobbin jumped out of the gubbins & repeatedly.
By accident last week I saw a reel on Facebook that matched my problem & what I needed. Singer still did the part, it came & worked. Cleaned & oiled my machine & now it's back to normal.
Thank you Singer.

23 August 2025
Unprompted review

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