Singer Sewing Outlet Reviews 

These were good value with the free P&P, I only use Singer bobbins in my machine. Arrived quickly & exactly as described.

The customer service chap was amazing and gave me excellent advice which helped point me in the right direction with which machine to buy. Their prices were cheaper than anywhere else plus they threw in some useful freebies. Excellent service

Wonderful customer service from Connor on the live chat and the specially to Jason though WhatsApp. I work for a college and had an enquiry regarding a fashion student in need of help.

I could not have expected the amazing response and the help given by the team full of compassion and empathy. Thank you guys!

Help with purchase and a codeoffered for the postage as a 1st time customer.
I would happily purchase from again.

Arrived on time and really very well packaged. Just opened n will read all instructions later b4 i use, tho have had singer years ago. My eyes have deteriorated over latter yesrs so hope ill b able to just do easy alterations with ease now. 🤞👍👍

I bought the Singer tailor’s dummy as a gift, having watched the demonstration videos in advance. It is a lovely product in many respects, with excellent adjustability and overall build quality.

In use, however, pinning proved unusually difficult. Because the internal plastic structure sits very close behind the fabric, there is very little depth for pins to grip into, even when angled. While angled pinning is normal with most dress forms, in this case it makes accurate and secure pinning during fitting hard to achieve.

For anyone who relies on close, traditional pinning for garment fitting and draping, this is an important limitation.

I raised this with Singer and found customer service polite and professional, but we were left with a dummy that adjusts body shape beautifully yet does not allow garments to be pinned accurately.

My recommendation would be to confirm, within the 14-day returns window, that the pinning depth and resistance meet your needs.

Superb customer service. We were continually updated on our order.

Excellent service received earlier than expected. Great value thanks.

I'm impressed by how accessible the Singer Customer Service team are and their speedy response to customer queries. I used their WhatsApp chat service during the ordering process and subsequently when one item was missing from my delivery. On both occasions the response was swift, helpful and also generous. I particularly appreciated that I was speaking to a person (not a bot) and felt they wanted to make sure I was happy with the outcome. Thank you for the reassurance and support throughout! :)

Rating updated: 1★ → 3★

I ordered a Singer Heavy Duty 4432 Sewing Machine from singersewingoutlet.co.uk, along with:

Singer Enhanced Order Protection – Extended 90 Day Exchange Period + Guarantee Home Collection Plus + Priority Dispatch (covers all items on your order)

A Black Friday / December Deal free gift set that came with the machine

The machine was unused – after comparing it with my wife’s existing sewing machine, we realised it didn’t really offer anything significantly different, so we decided to return it (along with the unopened free gifts).

Initially, I was told I would need to pay for the return and that the free gift set had to be returned as well, which created the impression there might even be two separate returns. On top of that, I discovered the “Enhanced Order Protection” doesn’t help at all with a normal change-of-mind return of an unused machine, which felt very misleading given the wording “covers all items on your order”.

I returned the order using their Evri link and paid £3.96 for the label. The sewing machine and associated free gifts were refunded, but at first the £7.99 Enhanced Order Protection was not refunded, even though I never used any of the extended 90-day/exchange benefits. At that point I was out £11.95 (protection + postage) and had no machine.

After I emailed again and explained the situation, the support team (Connor, Ticket ID NO43TD) agreed, as a gesture of goodwill, to refund the £7.99 Order Protection fee, which I appreciate. That leaves me only having paid the £3.96 return postage, and they did follow through promptly once I raised my concerns.

I still believe:

The way “Enhanced Order Protection – covers all items on your order” is presented at checkout is confusing and potentially misleading, because it doesn’t assist with standard returns and is easy to misunderstand.

The initial communication about returning the free gifts and the protection was poor and caused unnecessary hassle.

However, I also want to be fair and acknowledge that the company ultimately resolved the issue, refunded the Order Protection as a goodwill gesture, and processed the main refund correctly. For that reason, I’ve updated my rating from 1★ to 3★ – the experience was frustrating, but in the end they did the right thing.

The service was excellent,very quickly received the singer heavy,4411.The machine is a dream to use,try .it out at home with all types of fabric,thick and fine just sailed through .wish I brought this machine a long time ago

Great value scissor set, easy to use, sharp, with soft handles to ease issues with extended use

Delivered with care thru my letterbox. I bought bobbins and sewing machine needles. They arrived in perfect condition. I'm very happy with them.

I bought surprise Christmas bags for my sister and myself and they were brilliant, well worth the money. Thank you

Simply great service, prompt delivery and price.

Simple and straightforward to order, chose date for delivery due to being away. Very helpful when I contacted them but phone and email to ask questions

The attention and expedience of replies with enquires a human being response

Decided to replace my wife’s old machine.
Great website,great product at reasonable price.
Wife delighted with new machine,so happy wife,happy life !!

I ordered a birthday gift for my granddaughter on Thursday evening and it was dispatched the following morning! I have also received an email from Evri to say that they are expecting my package. Very efficient website and so far very impressive service. Thank you

Brilliant service. Always there if you need help. Good prices and special offers. Would not use any other site.