I was looking specifically for PFAS free cookware to replace non-stick pans. Siraats pans had surfaced as a good candidate and the website was convincing. The pan arrived a few days ago and was immedi... See more
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Review summary
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The titanium pan I purchased worked well for only about 3 months after which it started to stick significantly. I contacted customer service who requested photos which i complied with. They responded... See more
Company replied
It rarely happens these days especially with AI Chat/Summit a ticket etc when you really need a Caring Positive Genuine Human touch-Response to ongoing delivery issues. I really rate Hannar at Siraa... See more
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From my experience in last few days I have to say Siraat should be given Customer Service Excellence Award. Apart from email replies being almost instant (even continuing through Sunday!) they have re... See more
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Company details
Written by the company
Discover SiraatsKitchen – the leader in premium titanium cutting boards and sustainable kitchen accessories. Elevate your cooking with durable, eco-friendly, and stylish kitchen tools designed for modern homes. Shop now for innovative solutions that combine health, quality, and elegance.
Contact info
United States
- Support@siraatskitchen.com
- siraatskitchen.com
3.4
Average
1K reviews
Replied to 91% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All good very helpful and great support
8 April 2026
Unprompted review
Reply from Siraat
Hello Shovelhead,
Thank you very much for your kind feedback!
We’re delighted to hear that you found our support helpful that means a lot to us.
We truly appreciate your support!
Aika – Siraat Support
Excellent pans.
Easy ordering and payment system.
Communication is good. Delivery is maybe a little slow but then it does come a distance. Packaging is second to none. Absolutely brilliant.
The pans themselves are so strong and very comfortable to use. I wish I had known about them years earlier. 100% worth the wait. I have 2 different sizes and will most likely purchase more in the future. Would not hesitate to recommend to friends and family.
Thank you.
17 April 2026
Unprompted review
Reply from Siraat
Hello Hazel,
Thank you so much for your wonderful and detailed feedback!
We’re delighted to hear that you had a smooth ordering experience and that the pans are meeting your expectations in terms of quality and usability. We truly appreciate your patience with the delivery and are glad to know they were worth the wait.
It means a lot to us that you’re considering purchasing more and would recommend us to others, thank you for your trust and support!
Aika – Siraat Support
Refund hasn’t been granted
After some back and forth communication my issue was in the end dealt with by the company
19 April 2026
Unprompted review
Reply from Siraat
Hello Martin,
Thank you for your update, we’re glad to hear that your issue has now been resolved.
We appreciate your patience throughout the process and your communication with our team.
If there’s anything further we can assist you with, please don’t hesitate to reach out.
Aika – Siraat Support
Love the pan
Love the pan. Somehow what didn't happen, despite the promotion, was I didn't receive the free pan lid. But I'm very happy with the pan.
17 April 2026
Unprompted review
Reply from Siraat
Hello Stuart,
Thank you very much for your kind feedback!
We’re delighted to hear that you’re happy with the pan. We’re sorry to hear that the free lid was not included that’s certainly not the experience we want for our customers.
Our team would be happy to look into this for you, so please feel free to reach out with your order details and we’ll assist you right away.
We truly appreciate your support!
Aika – Siraat Support
My son bought me the wok for Christmas…
My son bought me the wok for Christmas and he already had the whole set. Great to cook with .
25 December 2025
Unprompted review
Reply from Siraat
Hello Pam,
Thank you so much for your kind feedback!
We’re delighted to hear that you’re enjoying the wok and that it’s been a great addition to your kitchen. It’s especially lovely to know it was a gift from your son.
We truly appreciate your support!
Great quality product and customer experience
I ordered Titanium Cutting Board and their shipping vendor had some issues with their system not showing the accurate information. Received the shipment as planned and their support did kept me updated on the status offline regularly till it delivered. The cutting board itself is awesome and exceeded my expectations. I would shop again with them for the quality and great support.
16 April 2026
Unprompted review
Reply from Siraat
Hello Nagaraju,
Thank you so much for your wonderful feedback!
We’re delighted to hear that our team was able to support you throughout the shipping process and keep you updated until delivery. It’s great to know that the cutting board exceeded your expectations.
We truly appreciate your support and look forward to serving you again!
Aika – Siraat Support
So far my pans arrived in good…
So far my pans arrived in good condition and in a reasonable time. Have not cooked on them yet so I will update after.
18 April 2026
Unprompted review
Reply from Siraat
Hello Topdrivejesus,
Thank you very much for your feedback!
We’re glad to hear that your pans arrived safely and within a reasonable time. We hope you enjoy using them once you get started, and we look forward to hearing your thoughts.
We truly appreciate your support!
Aika – Siraat Support
Misleading marketing, cancellation refused, and “free returns” not actually free
My experience with Siraat Kitchen has been deeply disappointing.
I requested cancellation within a couple of hours of ordering, only to be told the window is strictly one hour and my order had already entered fulfilment to ensure swift processing. That explanation sits oddly with the fact that delivery still took 10 days.
The product marketing also feels misleading. The pan was headlined as "100% pure titanium", but the specification quietly clarifies that only a thin cooking surface is titanium, the rest is multi-layer construction. The "naturally non-stick performance" claim is also questionable; titanium is not inherently non-stick. For these reasons I chose to cancel the order.
Look at all the 4 and 5 star one line reviews! Those don't look genuine!
Most frustratingly, the website prominently advertises free returns, yet when I initiated a return I had to pay $14.95 USD. That directly contradicts the 'FREE RETURNS' displayed at the top of the site.
I had to provide photos of the pan and lid as part of the return, even though I've not opened the package and assuming I eventually get a refund, that's going to take another 5-10 business days.
This experience has cost me time, money, and effort. I will not be buying from this company again.
18 April 2026
Unprompted review
Reply from Siraat
Hello Simon,
We’re sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the cancellation timeframe, product details, and return process. Our policies are designed to ensure orders are processed and handled as efficiently as possible, and return requests are reviewed individually to verify item condition before proceeding.
We regret that this process felt unclear or frustrating, as our intention is always to provide a transparent and smooth experience for our customers.
Our support team remains available should you wish to discuss your case further or require any additional clarification.
Aika – Siraat Support
Siraat is a Joke
Tracking my order was non existent. I am an extremely good cook. I do so every day. This pan is junk. Trying to contact this sham company is a joke and i plan on reporting Siraat to the BBB.
Update-Siraat did contact me and gave me a full refund.
15 April 2026
Unprompted review
Reply from Siraat
Hello Dinkus,
We’re sorry to hear that you feel this way about your experience.
We understand how frustrating it can be not to have clear tracking updates, and we regret that this caused concern. Our support team is always available to assist with tracking and provide updates when needed.
We’re also sorry to hear that the product did not meet your expectations. Our team would be happy to review your case and assist you further.
Please feel free to contact us with your order details so we can look into this for you.
Aika – Siraat Support
This is my second purchase of Siraat…
This is my second purchase of Siraat frying pans in just a couple of weeks too, and I must say, they are the best! I’ve already thrown away those other non-stick pans with all those chemicals embedded in them. I just love the way they look, feel, how they are made , and of course, how easy it is to use and clean!! Can’t say enough great things about my Siraat purchases! Jen, the associate, is awesome too!!! Thank you
Don Johnson
16 April 2026
Unprompted review
Reply from Siraat
Hello Don,
Thank you so much for your amazing feedback!
We’re delighted to hear that you’ve come back for a second purchase and that you’re loving every aspect of your pans from how they perform to how they look and feel. It means a lot to us that you’ve made the switch and are enjoying the experience.
Jen will be especially happy to hear your kind words, thank you for mentioning her!
We truly appreciate your continued support and look forward to serving you again.
Aika – Siraat Support
Longer than I expected for delivery but…
Longer than I expected for delivery but was very happy when I received the product.
17 April 2026
Unprompted review
Reply from Siraat
Hello Charlotte,
Thank you very much for your feedback!
We appreciate your patience with the delivery time and are delighted to hear that you’re happy with the product.
We truly appreciate your support!
Aika – Siraat Support
Great product great service
Great product great service - worth the shipping wait.
17 April 2026
Unprompted review
Reply from Siraat
Hello Lauren,
Thank you very much for your kind feedback!
We truly appreciate your patience and are delighted to hear that you found both the product and service worth the wait.
We truly appreciate your support!
Aika – Siraat Support
The pan is great heats up very quickly…
The pan is great heats up very quickly on a low heat on my induction hob does not stick easy to clean light weight fantastic frying pan and great to put in the cover so no damage also can use metal on it
16 April 2026
Unprompted review
Reply from Siraat
Hello Mrs Jessey,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re enjoying the pan’s performance, from quick heating on induction to easy cleaning and everyday usability. It’s great to know it’s meeting your expectations across the board.
We truly appreciate your support!
Aika – Siraat Support
Titanium spatula set.
Items as described, great quality and and delivered quickly without issues I'm happy.
17 April 2026
Unprompted review
Reply from Siraat
Hello Scott,
Thank you very much for your kind feedback!
We’re delighted to hear that you’re happy with the quality of the spatula set and that everything arrived quickly without any issues.
We truly appreciate your support!
Aika – Siraat Support
Invest in your family’s health
We ordered almost all the pans and some in different sizes too.
I’ve replaced all the pans and some pots in our kitchen. Health is wealth.i invested in my family’s health and future.
17 April 2026
Unprompted review
Reply from Siraat
Hello Jibz,
Thank you so much for your thoughtful feedback!
We’re truly delighted to hear that you’ve chosen to upgrade your kitchen and invest in your family’s health. It means a lot to us that our products are part of that journey.
We’re glad you’re enjoying the different pans and sizes, and we truly appreciate your trust and support!
Aika – Siraat Support
IT IS GOOD TO RECEIVED MY ITEM
IT IS GOOD TO RECEIVED MY ITEM , THOUGH IT IS LATE BUT ( WE ALL KNOW THE REASON WAS WORLD WIDE AIR SPACE WAS NOT EASILY AVAILABLE. )
THANKS AND BEST WISHES FOR YOU AND YOUR BUSINESS.
17 April 2026
Unprompted review
Reply from Siraat
Hello Shadid,
Thank you very much for your kind feedback!
We truly appreciate your patience and understanding regarding the delivery delay, and we’re glad to hear that your item arrived safely.
Your support and well wishes mean a lot to us, thank you again!
Aika – Siraat Support
Excellent experience
I purchased a high quality hammered titanium pan; Because the item took some time to be delivered, the team was very fast and supportive to help me in tracking it. I think I’m going to buy other products because I love the results of my cooking!!
17 April 2026
Unprompted review
Reply from Siraat
Hello Giulia,
Thank you very much for your kind feedback!
We’re delighted to hear that our team was able to support you during the delivery process and that you’re enjoying the results of your cooking with the pan.
It means a lot to us that you’re considering purchasing more products, we look forward to serving you again!
Aika – Siraat Support
They have fast and good customer…
They have fast and good customer service.
2 April 2026
Unprompted review
Reply from Siraat
Hello there,
Thank you very much for your kind feedback!
We’re delighted to hear that you found our customer service fast and helpful, that’s exactly what we aim to provide.
We truly appreciate your support!
Aika – Siraat Support
I ordered a small and large pan for my…
I ordered a small and large pan for my mother. She is elderly 86 in fact and needs a light weight non stick pan.
when the pans arrived we carefully unwrapped them and my mother concluded they were not for her. slippery handle and to heavy. I contacted customer service as the pans are advertised as returnable if not used... and they asked for photos of the pans. i sent these immediately sent straight out the box all with the original wrapping. Unfortunately the customer service team then stopped answering my emails, two weeks have now passed and supplied no return information for us, they also do not have a phone number. I hope someone at Siraat reads this / resolves the return and refund and i am able to change this review to a positive one. i know all companies have issues but this feels like false advertising.
9 April 2026
Unprompted review
Reply from Siraat
Hello MarVegas,
We’re sorry to hear about your experience and understand your concerns, especially given the circumstances.
Our support team has been in contact and requested photos to verify the condition of the items for return. We’re sorry to hear that you have not received a follow-up, as this is not the level of service we aim to provide.
We would be happy to review your case again and assist you with the return process. Please feel free to contact us so we can help resolve this for you as soon as possible.
Aika – Siraat Support
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