Shitty service
They said the order would arrive in 14 days and that ended up turning into three months and when I complained and asked for their help the only thing they could tell me to do is wait and they did not even apologise once not to mention there is no tracking available for the package until it is actually sent. I was counting the order to come for the arrival date because it was my mother‘s birthday and I did not get the present in time.
Reply from Sistership
Hi Josefina,
Thank you for your review. We’re sorry to hear you were disappointed with the delivery time.
We would like to clarify that the item you ordered was listed on our website as a pre-order, meaning the product was not yet available at the time of purchase and would be shipped once it arrived. As soon as the item became available, your order was shipped immediately. According to our records, the package has since been delivered and received.
Tracking information only becomes available once a parcel has been handed over to the shipping company. Since this was a pre-order and the item had not yet been shipped at that time, it is normal that no tracking was available during that period.
We would also like to note that in the order communication the item was mentioned as a gift for a friend’s birthday. Regardless, we understand that waiting longer than expected can be frustrating when something is meant as a gift.
We do hope that the gift arrived safely and that you’re happy with it.
Kind regards,
Sistership