Banner for Sisu Clinic - Richmond

Sisu Clinic - Richmond Reviews 117

TrustScore 5 out of 5

4.8

Hill Street 19, TW9 1SX Richmond, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This was my 2nd treatment with Talya. She is very knowledgeable and i feel very comfortable with her. She listens to any concerns that I have and advises accordingly. Definitely going back for more... See more

Company replied

Rated 5 out of 5 stars

Always very patient, kind, and attentive. All the doctors are easy to talk to and truly take the time to listen. They make you feel comfortable throughout the entire experience, and you know you’re go... See more

Company replied

Rated 5 out of 5 stars

I had an incredible first experience at Sisu clinic with Dr Hursh Jerusha. Extremely informative and explained the pros and cons of various different treatments that I was curious about, giving a grea... See more

Company replied

Rated 5 out of 5 stars

Super happy with my lip filler. Dr Pedram has such an attention to detail, that my lips look great, lovely shape and really natural. On reception Sarah is always so friendly and helpful, even with mul... See more

Company replied


Company details

  1. #20 of 60 best companies in Skin care clinic
  2. #4 of 18 best companies in Beauty Salon

Written by the company

Say hello to Sisu Clinic, Bye-Bye Wrinkles Founded in 2018 by doctors James Cotter and Brian Cotter, along with entrepreneur Pat Phelan, Sisu Clinic began with one mission – to make safe, effective aesthetic treatments accessible to everyone. What started as a single clinic has grown into a trusted name in anti-wrinkle treatments and skin rejuvenation, with a loyal community of patients who love their natural results. At Sisu, your experience is personal from the very first consultation. Our medical team takes the time to understand your goals and create a treatment plan that’s right for you – whether that’s smoothing fine lines, softening wrinkles, or simply giving your skin a fresh, healthy glow. We believe aesthetic treatments should enhance, not change, the way you look. Our focus is always on subtle improvements that help you feel confident, refreshed, and entirely yourself.

Medically lead by its founders and its doctors

Written by the company

our commitment to you
Guided by our co-founders, Sisu is committed to the medical integrity of our practice. We take a principled approach to medicine and patient care, extending to the treatments we offer and how those treatments are administered.

Contact info

3 Area's of Anti Wrinkle

and 4th area free for only £199

4.8

Excellent

TrustScore 5 out of 5

117 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional and very knowledgeable .

This was my 2nd treatment with Talya.
She is very knowledgeable and i feel very comfortable with her. She listens to any concerns that I have and advises accordingly.
Definitely going back for more treatments

15 May 2026
Unprompted review
Sisu Clinic - Richmond logo

Reply from Sisu Clinic - Richmond

Thank you for your kind words, Dr Talya was delighted to hear you had such a great experience. See you soon.

Rated 5 out of 5 stars

Lovely Dr explained everything and was…

Lovely Dr explained everything and was was honest

15 May 2026
Unprompted review
Sisu Clinic - Richmond logo

Reply from Sisu Clinic - Richmond

We are delighted to receive your review and thank you for taking the time to send such positive feedback. We look forward to seeing you again

Rated 5 out of 5 stars

Always very patient

Always very patient, kind, and attentive. All the doctors are easy to talk to and truly take the time to listen. They make you feel comfortable throughout the entire experience, and you know you’re going to get great results because of the care and attention they provide.

9 May 2026
Unprompted review
Sisu Clinic - Richmond logo

Reply from Sisu Clinic - Richmond

We are delighted to receive your review and thank you for taking the time to send such positive feedback. We look forward to seeing you again

Rated 5 out of 5 stars

Sisu and Sculptra treatment

Visited Sisu for my first Sculptra treatment and I was extremely impressed and happy with Dr. Tayla, she walk me through the process in detail and explained to me what was involved. She was very professional and helpful making me feel comfortable. I am very happy with my experience and treatment so far

13 April 2026
Unprompted review
Sisu Clinic - Richmond logo

Reply from Sisu Clinic - Richmond

Thank you for your kind words, Dr Talya was delighted to hear you had such a great experience. See you soon.

Rated 5 out of 5 stars

Profesional & tailored to each patient

I visited Sisu today to get fillers for the first time, and Dr. Pedram made me feel so comfortable and in the right hands. He took time to explain my options, and answered all my questions.

I’m so happy with the results, subtle, yet I feel like I look years younger after one session. Highly recommend!

22 April 2026
Unprompted review
Sisu Clinic - Richmond logo

Reply from Sisu Clinic - Richmond

Thank you so much for your amazing feedback, we are pleased to hear Dr Pedram has made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 5 out of 5 stars

Al was very informative

Al was very informative, professional and quick.

Thank you

19 December 2025
Unprompted review
Sisu Clinic - Richmond logo

Reply from Sisu Clinic - Richmond

We are delighted to receive your review and thank you for taking the time to send such positive feedback. We look forward to seeing you again

Rated 5 out of 5 stars

Treatment

I recently visited a clinic for a minor treatment, The doctor Sonia and Noor her assistant were both amazing
Their friendly and helpful approach feel smooth and reassuring. I truly appreciate the level of care and professionalism they showed, and I would definitely recommend this clinic to others.

16 April 2026
Unprompted review
Sisu Clinic - Richmond logo

Reply from Sisu Clinic - Richmond

Thank you for your kind words, Dr Sonia and Noor were delighted to hear you had such a great experience. See you soon.

Rated 1 out of 5 stars

I had treatment here and unfortunately…

I had treatment at Sisu clinic in Richmond and unfortunately experienced issues afterwards, particularly with my Botox eye area, which has taken time to improve and is still not fully back to normal.

At my first follow-up, when I raised concerns about a droopy eye, I was told this can happen, however this had not been clearly explained to me beforehand. I returned again and was advised to ‘sit it out’ and that things would return to normal over time.

To date, my eye has still not fully recovered. Eye drops were suggested, but I had to pay for the prescription myself and they did not resolve the issue. I followed up again but received very limited guidance.

While I appreciate that a refund was eventually processed, the overall experience was disappointing. Communication was minimal and there was no real acknowledgement or reassurance regarding what had happened.

It’s important for others to be aware that if something doesn’t go to plan, the aftercare and support may not meet expectations.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Had a very positive first experience…

Had a very positive first experience today at the Richmond clinic. Both Dr Tanya and Noor were very polite and attentive.

10 April 2026
Unprompted review
Sisu Clinic - Richmond logo

Reply from Sisu Clinic - Richmond

Thank you for your kind words, Dr Tanya and Noor were delighted to hear you had such a great experience. See you soon.

Rated 5 out of 5 stars

Professional service

Dr Talya and Noor were welcoming, friendly, professional and kind happy to come back :)

10 April 2026
Unprompted review
Sisu Clinic - Richmond logo

Reply from Sisu Clinic - Richmond

Thank you so much for your amazing feedback, we are pleased to hear Dr Talya and Noor have made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 5 out of 5 stars

I had an incredible first experience at…

I had an incredible first experience at Sisu clinic with Dr Hursh Jerusha. Extremely informative and explained the pros and cons of various different treatments that I was curious about, giving a great overview within the limited time of the consultation. Also tailored recommendations around my concerns. Really loved that he didn’t push or present any quick fixes. Highly recommend. Thank you!

8 April 2026
Unprompted review
Sisu Clinic - Richmond logo

Reply from Sisu Clinic - Richmond

Thank you so much for your amazing feedback, we are pleased to hear Dr Hursh and Jerusha have made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 5 out of 5 stars

Sisu Richmond. A first class experience

Sisu Richmond was a professional and reassuring experience from the moment I stepped through the door.

The manager, Manisha and her colleague, Saarah, made me feel welcome immediately. The communication between clinic and client is excellent. The clinic is spotlessly clean and well organised.

My doctor, Dr Sonia, is fantastic! I am a registered nurse working in an NHS acute surgical setting. I did my research thoroughly before choosing Sisu. I need to know that the person injecting my face has expert knowledge of the intricate anatomy and physiology of the face. Dr Sonia has previously worked in the NHS at a senior level in burns and plastics. She is skilled and has such an amazing 'beside manner'...I could not be happier with my results so far and I would absolutely recommend Sisu, Richmond to anyone looking for first rate aesthetic treatments.

31 March 2026
Unprompted review
Sisu Clinic - Richmond logo

Reply from Sisu Clinic - Richmond

Thank you so much for your amazing feedback, we are pleased to hear Dr Sonia, Manisha and Saarah have made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 5 out of 5 stars

Lip Filler

Super happy with my lip filler. Dr Pedram has such an attention to detail, that my lips look great, lovely shape and really natural. On reception Sarah is always so friendly and helpful, even with multiple emails to get an appointment sorted.

28 March 2026
Unprompted review
Sisu Clinic - Richmond logo

Reply from Sisu Clinic - Richmond

Thank you for your kind words, Dr Pedram and Sarah were delighted to hear you had such a great experience. See you soon.

Rated 5 out of 5 stars

Professional and competent team

My experience with Sisu clinic in Richmond has always been positive. The organisation is helpful and internal communication.

I saw Dr Sonia and she was so professional and personable, I'm looking forward to seeing her again. I told her about the look I am going for and she gave great advice. Noor also greeted me and was super helpful and patient booking in another appointment.
I am truly super super happy with my results and the team has your best interests at heart.

21 March 2026
Unprompted review
Sisu Clinic - Richmond logo

Reply from Sisu Clinic - Richmond

Thank you so much for your amazing feedback, we are pleased to hear Dr Sonia and Noor have made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 5 out of 5 stars

Dr Sonia & Noor always wondererful

Dr Sonia is amazing very knowledgeable. Great results already from her recommendation. Noor on the front desk is always helpful and organised . Changed clinic last year to Sisu and very glad I did incredible customer service and experienced professionals every appointment

16 March 2026
Unprompted review
Sisu Clinic - Richmond logo

Reply from Sisu Clinic - Richmond

Thank you for your kind words, Dr Sonia and Noor were delighted to hear you had such a great experience. See you soon.

Rated 5 out of 5 stars

Great experience in my first visit in…

Great experience in my first visit in Sisu Clinic in Richmond.
Sonia was super friendly , attentive and professional!
I’ll definitely book more treatments with her .
Many thanks

18 March 2026
Unprompted review
Sisu Clinic - Richmond logo

Reply from Sisu Clinic - Richmond

Thank you for your kind words, Dr Sonia was delighted to hear you had such a great experience. See you soon.

Rated 5 out of 5 stars

Dr Sonia and Noor made me feel very…

Dr Sonia and Noor made me feel very welcomed and looked after. Also injections were different this times than usual.

16 March 2026
Unprompted review
Sisu Clinic - Richmond logo

Reply from Sisu Clinic - Richmond

Thank you for your kind words, Dr Sonia and Noor were delighted to hear you had such a great experience. See you soon.

Rated 5 out of 5 stars

Had my Botox treatment in clinic today…

Had my Botox treatment in clinic today (Richmond) and also asked about other treatments whilst there. Dr Sonia was absolutely lovely and recommended a few different options to help with deep wrinkles in my upper cheeks (not just treatments available in clinic but other options as well). I felt very comfortable and relaxed. Noor on reception was brilliant at recommending different options in case I require a two week review and was really helpful. Thanks guys!

16 March 2026
Unprompted review
Sisu Clinic - Richmond logo

Reply from Sisu Clinic - Richmond

Thank you so much for your amazing feedback, we are pleased to hear Dr Sonia and Noor have made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look