Sitebuilder Reviews 186

Do not go near these people.
Not only is their customer service appallingly bad, their templates are not customizable without considerable effort and time. They have actually gone in and made changes to the website without my knowledge. I have never encountered such a poor web site hosting service.
And now they are holding my domain name for ransom so I can move to a reliable, reputable web hosting service. They refuse to provide my EBB code without authorizing a further payment of $16 on my credit card! I may never see my domain name again and that is going to cause a huge problem with my client. They are in the U.K. or I would start legal proceedings against them.

Hi everybody. Please AVOID USING Sitebuilder. This company has scripted messages for every issue you have, I've been losing my pictures every third day. Sitebuilder is not reliable at all. If you want headaches and stress you will have them. They will NOT ISSUE a refund after 14 days so be careful. I am stuck with them. I do not want anybody else to spent money for something that is not worth it.

Terrible and deceptive company, below par features and lousy service. With sitebuilder you can not create a professional email unless you buy G Suite service. It doesnt provide or allow you to add emails through it, you have to buy that from G suite, and each email will cost you additional $50 from G suite plus the monthly service fee for the site. Also this company is very tricky, it immediately locks you into a 2 yrs service contract right after you hit the buy button and without informing you beforehand.

Unstable platform. Scammer way of taking money. Scripted answers. Terrible support. That's sitebuilder.com.

AVOID THEM.

Ravel.

They never succeeded in publishing my site despite it being ready to upload for months. They still charged me for the months I was left waiting for them to publish. A very costly mistake. I recommend vistaprint. It's much much better value. Don't use site builder

terrible billing service. they take money from my bank account without my consent.

Even after paying for a pro plan, almost everything is an option that costs even more money!
I'm done with it. Blocked my paypal payment.

These people say that they send reminders to renew your domain and purposely let it slide then want to charge you as much as they can. They NEVER answer questions just repeat the same scripted email over and over again. The first thing I knew about my website not working was when a customer told me. Absolutely disgusting service paid for 2 years got the first year and because the domain was not renewed I've now lost the next year of hosting and then to top it off they have just withdrawn £16 from my account for the domain that I don't have as it has expired!
So if they can take the payment without my consent how did it ever expire? I have now demanded their details to make a formal complaint and to raise it with Trading Standards. Avoid these people if you want to keep your money!

Disgusting company to deal with! Have cancelled over 10 times yet they still keep trying to claim the money! Terrible company, Terrible service! Dont go near them under any circumstances!

Helllllllll no. This site is a con. They completely misold me ehost. I have a 2 year hosting plan that I can't use because they don't support wordpress or have a cpanel. Con artists - don't do it. Ehost are merging so you can't purchase anything from them also. I have more than 18 months on a contract I can't use. Buyer beware.

I have been with Sitebuilder since 2015 two websites and each year end I have threats to take down my site when it comes to renewing I have un explained charges I need clarifications but no one responds to! They keep sending me emails saying You may cancel at any time by calling our support team at 844-211-7881.but this number goes to Toyota! The number on invoices goes to a voice mail which gives this number! I’ve had enough am willing to sacrifice losing my sites than paying them another dime!

I tried the free version from Sitebuilder two years ago. I found it very limited so I tried to upgrade it. Nothing happened. I contacted the company but got no reply. My account was linked to my Paypal account. A few days ago I noticed a charge from Paypal for $184.32. My bank reversed the charge and then charged me $48.00 NSF. I contacted the company that was attached to the payment, they told me that it was from their sister company Sitebuilder. I then contacted them explaining the situation. They responsponded by blaming Paypal for the error. This company has poor customer service I would not recommend them to anyone, very sneaky business practices. Tread lightly when dealing with Sitebuilder, no transparency at all.

Incredibly slow, Billing method not working for a few days now. Missed my deadline for a Pitch and no one responds my emails for help. AVOID AVOID AVOID!!

These sites appear like a dogs dinner on my phone despite looking perfect in the edit mode?

We are paying for a service here via Pickaweb and getting really fed up with having to fix these constantly and this is continuing to make our company look very cheap indeed for any visitors and it is any wonder that we do not get enquiries from these sites..

Despite many problems from day one (and Pickaweb have told me that we are not the only ones with issues), it seems that Sitebuilder have not yet fixed all of these ongoing issues.

Customers are not getting what they are paying for

It seems the only way to get these to look right on mobiles is to leave huge gaps between the texts and leave them in the edit mode looking terrible, meaning I need to edit bit by bit and edit and edit whilst publishing and checking what it looks like on my mobile.

Run away from them fast. I've lost quite a lot of money only by trying to set up my website. Weird upselling, charges that you didn't agreed to or didn't know they are adding. They should be shut down.

Sitebuilder has taken me offline and my website is not working. All my invoices has been paid and up to date. None of my clients can access my website and I'm loosing business and money very fast :( I went online to chat with their support team as they keep saying it's working their end. Advised me to try Firefox. None of the applications like Firefox, explorer, chrome or any of them can bring up my website. Super upset about all of this and support just fobbing me off

I agree about poor billing practices. They generated an invoice making up my name from what I specified as my login, and they decided that the location is the USA although it was for my company in Europe. Also, in the invoice, they do not tell their company's official name, location and registration code which a partner is required to know about the other partner in Europe. We cannot book this invoice for the above specified reasons; I explained it to them, but they are still not answering these questions. We can get in a trouble for this, but they just don't care. That is why I also suggest avoiding working with them.

Incredibly poor billing practices - AVOID AT ALL COSTS!

I have had a shockingly bad experience with Sitebuilder aka Sitelio. Impossible to speak to anyone, I cancelled my ac through PayPal because I couldn't get any attention from the company. Then suddenly they twigged and an army of Asians started sending emails saying Absolutely nothing at all, and never the same person twice. None of my questions answered.
OFFCOM should ban these cowboys.

THIS IS JUST A GANG OF MONEYMAKERS WITH NO RESPECT FOR PEOPLE'S BUSINESS. DO NOT INVEST YOUR MONEY WITH THEM. YOU WILL REGRET IT ALL.

WORSE CX CARE OF ALL TIME. VERY INCOMPETENT "TECHNICIANS" AND VERY SHADY UPSELL STRATEGIES.