While the food and front-of-house service were good, our experience was completely let down by the back-office customer service. After raising an issue with Six, we were offered a return visit wit... See more
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Black Friday but black for the wrong reason!
Recently ordered two vouchers for two different people at different addresses. Have received notification that one was despatched and now delivered but have received nothing regarding the second voucher! Tried emailing, Facebook messaging and no help/no reply. I am getting very anxious over this now as time is running out and a lot of money has been spent. Customer service is zero and has ruined the whole experience

Reply from Sixbynico
Still waiting on vouchers
Still waiting on vouchers, a dispatch note, text.. something.. anything! I can't believe I've spent so much at six over the years and this whole voucher situation has ruined my perception

Reply from Sixbynico
I haven’t yet received a voucher…
I haven’t yet received a voucher purchased on Black Friday. No response to emails. I am extremely worried. Should I be? This is an important gift. I don’t know what to do??

Reply from Sixbynico
Ordered voucher and paid £5 for…
Ordered voucher and paid £5 for delivery on November 23rd. No voucher. No reponse to contact attempts. They did respond to this post eventually and reassured me and the voucher has now arrived. So hence changed the staring.

Reply from Sixbynico
Very pushy staff
Very pushy staff, spoiled the whole experience. Staff are sexeist and quite frankly set in 80s. Avoid
Manchester btw
Vouchers? Avoid at all costs
Sad to say I never got to eat here. Had vouchers that I understood to have a year's expiry. Turns out they only have a 6 month expiry and Six by Nico refused to honour them. My own fault, but pretty poor to take the money and run...
In response to emails (and online reviews), they claimed it was not possible to extend them, which is patently untrue. Avoid at all costs
Street food menu Cardiff
Had street food taster menu.
The drinks were nice.
The service was nice, staff very helpful, explained everything, answered all the questions professionally.
The food, on the other hand, wasn’t so good.
We ordered a side dish for a 5 year old child and even he said that it was tasteless. We had mac and cheese croquettes, the mac and cheese had no taste and was too oily, pickles from a jar, sauce was ok.
First course was the nicest off all 6. It was pork steamed bun with some pickled mushrooms and chilli oil. No complaints, just delicious.
2nd course was samosa, which was too oily and tasted like it’s been from the grocery shop.
3rd course was kebab, which was ok, the garlic foam was extremely garlicky and and didn’t match the dish.
4th course fish taco. It tasted quite nice but my plate was under seasoned while my partners was too salty!
5th course Satay, burned Pac Choi, everything else fine.
6th course desert: cocoa mousseline - lèche sorbet, léché sauce, buttermilk sauce caramel??? No taste coffee sponge?? All flavours didn’t went well, was too many of them in one desert.
Overall: too many flavours in one plate, under seasoned or over seasoned food, pre cocked and reheated. Very disappointed, specially because it was quite costly and quality didn’t match.
Beware voucher validity dates - they vary
Son bought several Six by Nico vouchers as Christmas Gifts last year.
Turns out some have 12 month validity and some have 6 month validity (which we didn't spot)
Unable to use the vouchers in their restaurant and head office unwilling to reinstate the vouchers - so we have lost £80 because of some pretty brutal use of terms and conditions
Wouldn't mind but I ended up having to pay for the meal - which as others have said is rather "ready meal meets TV chef" in style
You wont be surprised to find that I wont be back
S**t by Nico
I really don't get it. Tasting menus for those who don't know better? All those posh foodie-style things you hear Gregg Wallace say on MasterChef replicated in a semi-professional ready meal?
Catalunya, home of two of the world's most iconic restaurants ever. Reduced to:
Croquetas: why bother with just an authentic Spanish Béchamel when you can add undercooked potatoes "to give it some crunch"????
Patatas Bravas: surely you can't mess up such a perfectly simple dish? Oh, yes you can. It tasted musty, more aioli than Bravas sauce. Totally uninspiring.
Chicken and mushroom. Fine until you tasted the bergamot in one of the side sauces. Even the more than palatable wine served with it was dulled by the overpowering grimness of the bergamot.
Tomatoes: massive textural issues. the pa amb tomaquet had clearly been made some time beforehand judging by the soggyness of it, although it tasted fine. The olive oil caviar was tasteless and texturally solid.
Deconstructed Paella: Acceptable and flavoursome, although the pickled mussels were probably from a jar and the squid ink rice cake was so so dry, it was uninspiring.
Pork rib with sobrasada and £9 extra prawns: pork moist and delicious, the sobrasada was mixed with so much filler, it lost its charm. The prawns were fine. The bean stew was literally overreduced baked beans from a can ( not Heinz)
The crema Catalana: flavoursome and delicious. Along with the wines the reason for the two star review. However, given it is Catalan week, I would have expected the wine selection to have been at least Spanish.
Would I go back? Possibly, but not in a hurry
Fabulous food, very attentive staff
Fitzrovia, London
A truly wonderful dining experience. Food was really tasty, beautifully presented and staff very attentive.
Will definitely be returning again.
Horrendous experience in Edinburgh
Horrendous experience in Edinburgh. We were given a £50 gift card for our engagement and booked 4 months after. However today when we went to pay, we were advised the voucher was out of date my two weeks. Supposedly it expires after 6 months. The Manager recognised how unbelievably ridiculous this was but couldn't over ride it. The whole point in going was because we got the gift card, and were celebrating getting engaged. We had to email the head office to try and rectify the issue. Dreadful
Cardiff branch Great food disappointing service
Booked a table for 4 people on a Saturday night and could get only get 9-30pm but we really wanted to give this new place a go so went with it. It started off really well and our server was great until we got to 11pm and course 5, our server had finished her shift and came to tell us she was leaving , we had no other server introduced to us and were suddenly just left, our friends had to leave as they had a babysitter to get home to so missed out on the dessert , after still waiting at midnight for our dessert we then said to the manager to cancel it and just bring the bill. He was very apologetic ( he also didn’t realise our server had left and actually rang her ! ) and did reflect this is the final bill but it wasn’t the full experience that we thought we would get, yes we will go back as the food was really good and I do believe it was just a slight mix up and confusion but in a fine dining establishment like this you really do have to be 100% on your delivery of service. It was a shame as it spoilt a lovely night but we would like to give it another a go and hope they take measures not to allow this to happen again and deliver the full experience.
Edinburgh Branch
Edinburgh Branch. The theme of the tasting menu was Catalonia. Unfortunately, this meal was a game of two halves, in that the 'original' menu offered a far better meal (and far better value for money) than the 'vegetarian' alternative. While the 'original' plates served were artistically plated and very obviously better value in terms of actual food cost, the vegetarian plates looked like a consolation prize in comparison. One original dish - served with chicken and mushroom - was presented to our poor vegetarian guest at the table with a few more mushrooms to compensate for the 'missing' chicken. Another dish where the original option was a plate featuring pollock, mussels and black rice cakes was paired for the vegetarian alternative with an unappetising green risotto with a soggy courgette slice on the top and an emulsion the colour and flavour of thousand island dressing. To add insult to injury, the next horrible course for our poor vegetarian friend was a lukewarm, rubbery omelette which they were expected to force down while we were served pork belly, Spanish sausage with a white bean ragu. A shockingly poor menu for non-meat eating diners.
No tables allowed for more than 6 people!
Could not believe Six by Nico will not let you book a table for more than 6 people! I wanted to book a table for 8 people only to be told this was not possible. We could have had 2 tables of 4 close to each other but not next to each other! What difference does this it make? We have now taken our business elsewhere to a restaraunt that gives better customer service. This is a ridiculous policy!
Superb Service and Quality Food
The service provided by the waitstaff was second-to-none. The knowledge of each dish and wine pairing never fails to blow me away.
Portion sizes could be bigger, but of course it is a tasting menu. The Chippie wasn't my first menu and it certainly won't be the last!
Not falling for this scam again
Not falling for this scam again. Went as a single person, and felt utterly humiliated. The previous advert offer quoted 33£ for 6 course tasting menu with aperitif. Booked, turned up, thought that I'd double check the price with waitress. She said she knows nothing about such offer, that cheapest they could do is 45£ for a single person. I said, that's not what Facebook advert says and it doesn't say that 2 people minimum booking. So 3 times the waitress came back and forth quoting different price. I think they make the price up as they go. Then the manager came and said as a good will gesture they'd take the aperitif cocktail price off the bill. That's the best they can do but they won't give you price that's advertised if you're a single person. So I ended up paying over 60 quid for their 6 course+ aperitif menu + I had two margaritas ordered whilst I wait. Never ever again will I set my foot in there. Good job I had more money on me, if I didn't and only turned up with cash for the advertised price, I would feel even more mortified than humiliating feeling that I had to experience!
The elephant in the room
These restaurants typify the latest fads here today and gone tomorrow, “The Emperor’s New Clothes” a widely acclaimed and admired eating experience, but where you question whether what they have created is of any value. It was a Bansky Utopian eating experience at their Aberdeen restaurant. We walked in and a couple of bar staff twindle their fingers and ignored us. The place has an atmosphere such as the moon. It was loud, bright and flashy, with mirrored walls, cheap art, fake plastic plants and fake slippery parquet flooring.
We sat down next to a table of loud and inebriated women and staff frantically pulling apart the furniture for nearly an hour, to our surprise, looking for someone's lost mobile. The food was tiny overpriced tasty morsels such as supermarket-free food samples fitting for Tom Thumb but not enough for a grown man. Our waiter did his best amidst many bored-looking and cool-ish pretentious waiting staff. I got plastered by the many wines served and made the most of an unforgettable birthday night out. I couldn't help thinking we were taken advantage of and left with our wallet lighter.
Utterly amazing from start to finish
Utterly amazing from start to finish. Service, food, wine! Martin, our waiter, could not have been more accommodating, friendly or helpful. Food exceeded expectations on every level. We shall be back!
Appalling customer service
The 2nd time we’ve been to Sixbynico, first time was super. However this time the meal was served at brake neck speed, the explanations of each course hurriedly and incomprehensibly explained. The cocktails were not made with any finesse, tasted sour and unpalatable.
Despite discretely complaining about the cocktails and service at the meal. Writing to the company the next day, following up with a phone call 2 weeks later…
SixbyNico haven’t had the decency to reply. Such appalling customer service has left me no option than to review my experience.
This was my first visit to Six by Nico…
This was my first visit to Six by Nico in Manchester. Absolutely loved it! Great food and wine. Would definitely recommend.Thanks again Holly!!
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