Fast response to my worries about order, fast delivery , I tried to cancel my order 12 hours after making it because I was reading scam claims . They replied straight away saying it was already shipp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A few months back I posted a 1 Star scathing review here but have since changed my opinion as with Customer Service follow-up have overcome our initial difficulties regarding blockages. The fur fro... See more
Company replied
I bought my six pad vacuum cleaner after reading reviews where it scored very high .The vacuum cleaner has been great but unfortunately I dropped it and a part broke .I contacted customer services se... See more
Company replied
Bought their hoover a couple of months ago, it works great and very reliable. We lost one of the attachments and contacting customer services, they were extremely quick and helpful in helping us ident... See more
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Company details
Written by the company
SIXPAD is a brand founded by a team of experienced Danish engineers, committed to delivering high-performance cordless vacuum cleaners without the hefty price tag. The brand was established with a clear aim to challenge the industry norm, where many vacuum cleaners use similar core components yet are sold at inflated prices due to brand recognition. SIXPAD’s approach revolves around the “Golden Triangle Standard” — powerful suction, no loss of suction, and no secondary pollution — ensuring optimal performance in every product. All SIXPAD vacuum cleaners are UKCA-certified, meaning they meet the highest safety, health, and environmental standards. The brand is built on the principle of providing excellent engineering without the premium prices associated with major brands. By using the same high-quality components, SIXPAD offers exceptional performance at a significantly lower cost. This commitment to quality and value has earned SIXPAD the trust of thousands of satisfied customers.
Contact info
United Kingdom
- 24h@sixpads.uk
- sixpads.uk
4.3
Excellent
210 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
The best lightest carpet cleaner.
I am so pleased with the Sixpad Hoover, so
light to carry & great at its job.
The only thing I find difficult is emptying it. On the whole though, it is the best one I have ever had.
Thankyou.
Kay Allwright.
13 March 2026
Unprompted review
Reply from SIXPAD
Dear Kay,
Thank you so much for your kind words — we’re really pleased to hear you’re enjoying your SIXPAD hoover and finding it light and easy to use.
We also appreciate you mentioning the dust emptying — that’s really helpful feedback, and we’ll be sure to pass it on to our product team.
If you’d like, we’re more than happy to share a few tips that might make emptying it a bit easier — just let us know.
Thanks again for your support, it really means a lot to us.
Warm regards,
David
Product Manager
SIXPAD
Great product and post sale service
Bought their hoover a couple of months ago, it works great and very reliable. We lost one of the attachments and contacting customer services, they were extremely quick and helpful in helping us identify which part we lost and then replacing it free of charge. Highly recommend this if you are looking for a new hoover.
12 March 2026
Unprompted review
Reply from SIXPAD
Dear Mark,
Thank you for taking the time to share your feedback. We’re delighted to hear that your SIXPAD hoover is working well and that our customer service team was able to assist so quickly with the missing attachment.
It’s always our aim to make sure every part and accessory is easy to replace, and it’s wonderful to know this made your experience even better. Your recommendation means a lot to us.
If you ever need any further help or advice, please don’t hesitate to get in touch.
Warm regards,
David
Product Manager
SIXPAD UK
Light, powerful and effective
I've had the Sixpad cleaner for 6 months with two batteries, which can fully clean our 4 bed house.
To date it's been great, very effective with one exception. It's not good at picking up Christmas Tree needles which get stuck in the joints.
Otherwise it is light, powerful and effective
10 March 2026
Unprompted review
Reply from SIXPAD
Dear Katharine,
Thank you for taking the time to share your experience after six months of using your SIXPAD cleaner. It’s great to hear that it’s been able to handle cleaning your four-bed house and that you find it light, powerful and easy to use.
Thanks as well for pointing out the issue with Christmas tree needles — feedback like this is really helpful as we continue improving our products.
If you ever need any assistance, please feel free to contact us at 24h@sixpads.uk
.
Warm regards,
David
Product Manager
SIXPAD UK
Excellent Customer Service
I had an issue with the battery of my new(ish) cleaner so I wrote to Sixpad who apologised and after a couple of conversations, they replaced the part with no real hassle. After my initial email they asked for photos and once received, they arranged for the replacement item to be sent. They were polite at all times and helpful with any questions. Very satisfied customer.
8 March 2026
Unprompted review
Reply from SIXPAD
Dear Violet,
Thank you very much for taking the time to share your experience with us. We’re delighted to hear that our customer service team were able to resolve your battery issue quickly and efficiently.
It’s wonderful to know that the process was smooth and that our team could assist politely and helpfully throughout. Ensuring our customers feel supported and valued is something we take great pride in, so your feedback means a great deal to us.
We’re very pleased that you are satisfied with your SIXPAD cleaner, and we truly appreciate your kind words. Should you ever need any further assistance, please don’t hesitate to contact us at 24h@sixpads.uk
— we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
I purchase my sixpad 2yrs ago I was…
I purchase my sixpad 2yrs ago I was sceptical about buying it never heard of it before but I shouldn't have been it arrived within days so easy to use wasn't to heavy loved it. I Had a little problem 2 weeks ago rang customer service told them my problem and they sent me a replacement brush the team have been brilliant definitely recommend this company
18 February 2026
Unprompted review
Reply from SIXPAD
Dear Val Ford,
Thank you very much for taking the time to share your experience. We’re delighted to hear that your SIXPAD vacuum has been easy to use, lightweight, and that it has served you well over the past two years.
We’re especially pleased that our customer service team were able to assist so quickly with the replacement brush. Providing prompt and helpful support is something we take great pride in, and it’s wonderful to hear that this made a positive difference for you.
Your recommendation means a great deal to us, and we truly appreciate your kind words. Should you ever need any further assistance or advice, please don’t hesitate to contact us at 24h@sixpads.uk
— we’ll be more than happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Marvellous product
Marvellous product - I wanted a vacuum cleaner that was light and easy to use and found Sixpad online. It does the job brilliantly! During my move I mislaid my charger and visited the Sixpad shop to buy another. In the end customer service stepped up and sent me another FOC! Absolutely brilliant customer service second to none. Thank you so much.
4 February 2026
Unprompted review
Reply from SIXPAD
Dear Jan,
Thank you so much for your lovely review. We’re absolutely delighted to hear that your SIXPAD vacuum is doing the job brilliantly and that you found it light and easy to use — exactly what we aim for.
We’re also very pleased that our customer service team were able to step in and help with the replacement charger. Providing supportive and hassle-free aftercare is something we take great pride in, so your kind words truly mean a lot to us.
Thank you again for choosing SIXPAD and for taking the time to share your experience. If you ever need any assistance in the future, please don’t hesitate to contact us at 24h@sixpads.uk
— we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
From the ordering to actually start…
From the ordering to actually start using it in just under 3 days, what a service. The actual machine is amazing, super lightweight and very powerful, ticks all the boxes. The price comparing with other brands and the quality beats any of them. Highly recommend this
7 February 2026
Unprompted review
Reply from SIXPAD
Dear Carlos Fernandes,
Thank you very much for taking the time to share your experience with us. We’re thrilled to hear that everything from ordering to using your vacuum was completed so quickly, and that the delivery and service met your expectations.
It’s wonderful to know you’re enjoying the machine’s lightweight design and powerful performance. We work hard to offer a balance of quality, practicality, and value, so your comments are truly appreciated.
Thank you again for your recommendation and support. Should you ever need any assistance, please feel free to contact us at 24h@sixpads.uk
— we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Fast response to my worries about…
Fast response to my worries about order, fast delivery , I tried to cancel my order 12 hours after making it because I was reading scam claims . They replied straight away saying it was already shipped so just refuse delivery. But arrived day after , I worried again because the English isn't great but it works well so far , only used once , I'm happy
30 January 2026
Unprompted review
Reply from SIXPAD
Dear Gillian,
Thank you for taking the time to share your experience with us. We really appreciate your honesty and are pleased to hear that everything worked out well in the end.
We understand your initial concerns and worries — it’s completely natural to be cautious when making an online purchase. We’re glad we were able to respond quickly and that your order arrived promptly. Most importantly, we’re delighted to hear that the vacuum is working well for you so far and that you’re feeling happy with your purchase after using it.
If you have any questions as you continue using your SIXPAD, or if there’s anything at all we can help with, please don’t hesitate to contact us at 24h@sixpads.uk
We’re always here to support you.
Warm regards,
David
Product Manager
SIXPAD UK
Love my new sixpad cordless
Love my new sixpad cordless. Great suction and decent battery life, so pleased I made the purchase. I couldn’t be happier. I would only suggest that a removable bag would be easier and nicer for emptying as there is a tendency for that to be a bit messy, especially for dust particles in the air, rather defeats the point of the hepa filter …… just an observation and possible future consideration. It was a good price and as stated very happy to have it, one of my better decisions. 😃
Jeanette
27 January 2026
Unprompted review
Reply from SIXPAD
Dear Jeanette,
Thank you very much for taking the time to share your feedback — we’re delighted to hear how happy you are with your new SIXPAD cordless vacuum. It’s great to know that you’re pleased with both the suction and the battery life, and that you feel confident you made the right decision.
We also really appreciate your thoughtful and constructive suggestion regarding a removable bag. Feedback like this is extremely valuable to us, and I can assure you that all customer observations are carefully reviewed and shared with our product development team for future consideration.
Thank you again for your support and for choosing SIXPAD. If you ever need any assistance or have further feedback, please don’t hesitate to contact us at 24h@sixpads.uk
— we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
EXCELLENT PRICE FOR AN EXCELLENT PRODUCT 👍 👌
From day 1 of ordering my sixpad cordless vacum, it has been a pleasure 🙏 not only did I receive a great price 👍 it is really good, tracking, and customer service hes been second to non...amazing . I did my research and sixpad came out top for cordless vacums, this product, and with good reason too. It does everything and more? And so light to use, i have heart failure, had a stroke, and other illnesses that stop me from using my corded vacum .... honestly if your thinking about going cordless look no further?Easy to use, with excellent suction and strong parts that are so easy a child could do it.its even better than my corded shark. ? Wont be buying anymore from them after this purchase... also theres a bracket you can attach very easily to wall , to keep it safe, and to charge, when not in use, and no plug hole near, ? Don't worry the battery slips on and off so easy, you can charge it anywhere , although it does stand up on its own, when not in use ?without falling over, which is great... the vacum picks up almost everything, i even suck up my smellies when finish with from the ottomisser , keep it smelling fresh ... also you get parts for upholstery, car, and many other items that we clean, as transforms into a hand held...they really have thought about us consumers... also the dust see-through container isn't big and bulky, yet it holds quite a lot, and so easy to empty and clean ... I had a slight problem, but was sorted out straight away. Customers service, really are second to non...so good at every opportunity. I would give 10 🌟 if I could. Thankyou sixpad, your all amazing, I know your products will do really really well now?... and many years ahead... all the best from 1 lucky customer to have found you.who as told so many people, family and freinds, am sure you will be getting more buys... thankyou very much.
25 January 2026
Unprompted review
Reply from SIXPAD
Dear Ms Julie Harris,
Thank you so much for taking the time to share such a detailed and heartfelt review. Your kind words truly mean a great deal to all of us at SIXPAD UK.
We’re absolutely delighted to hear how much the SIXPAD cordless vacuum has helped you and made everyday cleaning easier and more comfortable. Knowing that its lightweight design, ease of use and strong performance have had a positive impact — especially given the health challenges you mentioned — is incredibly rewarding for our entire team.
It’s also wonderful to hear that you’ve appreciated the thoughtful features, from the removable battery and wall bracket to the range of attachments and how easy the machine is to maintain. We design our products with real homes and real users in mind, so feedback like yours reassures us that we’re doing the right things.
I’m especially pleased that when you experienced a small issue, our customer service team were able to resolve it quickly and smoothly. Providing friendly, reliable after-sales support is something we take great pride in, and your comments reflect that perfectly.
Thank you as well for recommending us to your family and friends — that trust means more to us than any form of advertising. We’re truly grateful to have you as part of the SIXPAD community and wish you many years of happy use with your vacuum.
If you ever need any assistance in the future, please don’t hesitate to contact us at 24h@sixpads.uk
— we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
I lost a filter and contacted customer…
I lost a filter and contacted customer service and found the who;e experience both simple and quick and was provided with a replacement part at no cost.
An excellent and timely resolution highly recommend
20 November 2025
Unprompted review
Reply from SIXPAD
Dear Lorraine,
Thank you very much for your kind review! We are delighted to hear that your experience with our customer service team was simple, quick, and that your replacement part was provided promptly at no cost.
Your feedback is greatly appreciated and motivates our team to continue delivering the best possible service. We are committed to ensuring every customer has a smooth and positive experience with our products.
Thank you again for sharing your experience and for recommending us. We truly value your support!
Warm regards,
David
Product Manager
SIXPAD UK
Faulty hoover
Hoover became faulty contacted customer service got a reply straight away.
Offered guidelines & solutions to help solve the problem but unfortunately nothing seemed to help.
I was therefore sent a replacement Hoover within a matter of days.
Absolutely fantastic customer service
from Sam.
14 January 2026
Unprompted review
Reply from SIXPAD
Dear Karen,
Thank you very much for taking the time to share your experience! We are delighted to hear that our team, and Sam in particular, were able to respond promptly and provide a replacement unit quickly.
Your feedback is greatly appreciated and motivates us to continue delivering the best possible service to all our customers. We are committed to continually improving and ensuring that every interaction is as smooth and helpful as possible.
Thank you again for your kind words and for trusting us. We truly value your support!
Warm regards,
David
Product Manager
SIXPAD UK
Replacement unit
I had a problem with the Sixpad unit we purchased. I was very impressed that the matter was dealt with so quickly and efficiently.
14 January 2026
Unprompted review
Reply from SIXPAD
Dear Mike,
Thank you very much for your kind review! We are delighted to hear that the replacement unit was handled quickly and efficiently, and that you were satisfied with our service.
Your feedback is greatly appreciated and motivates our team to continue providing the best possible support to all our customers. We are committed to continually improving and ensuring that every experience with our products is a positive one.
Thank you again for sharing your experience and for your trust in us.
Warm regards,
David
Product Manager
SIXPAD UK
battery life limited on fast button,and…
battery life limited on fast button,and the only way to get a good clean up is to have it on fast.My house is no different to any other and i live alone,no family with dirty feet etc,i am constantly getting clogged pipes, and have to poke out lumps of dust especially the bottom end, just dust but it gathers as i believe the motor is too weak to suck it up to the top.I am disappointed as i needed a lightweight vaccuum due to back issues and arthritis.
19 March 2025
Unprompted review
Reply from SIXPAD
Dear Sue,
Thank you very much for taking the time to share your experience. We are truly sorry to hear that the vacuum cleaner did not meet your expectations, and we completely understand your frustration, especially given your back and arthritis concerns.
Please rest assured that we are fully committed to ensuring you receive the support you need. We take feedback like yours very seriously and want to make sure this matter is resolved. To assist you properly, we kindly ask that you contact the store’s customer service team directly. They are best placed to:
Investigate your unit and check if it is working correctly
Provide guidance on preventing clogging and optimizing performance
Offer repair, replacement, or other solutions if needed
We understand that issues like this can be disappointing, and we want to actively help you find a solution. Once you contact the store team with your order details, they will respond promptly and work with you to resolve the situation.
Your satisfaction is our priority, and we are dedicated to making sure your concerns are fully addressed. We truly appreciate your understanding and thank you again for giving us the opportunity to improve.
Warm regards,
David
Product Manager
SIXPAD UK
Had the vacuum nearly two years the…
Had the vacuum nearly two years the after sales dept sent a replacement part without equivocation via text . The part arrived within days . Fantastic service
19 January 2026
Unprompted review
Reply from SIXPAD
Dear Jm,
Thank you so much for your wonderful review! We are thrilled to hear that our after-sales team was able to provide you with a replacement part promptly and efficiently.
Your satisfaction is very important to us, and it’s great to know that you were happy with the service. Feedback like yours really motivates our team to continue providing the best possible support to all our customers.
We truly appreciate your loyalty over the past two years and want you to know that we are committed to continually improving and doing even better in the future.
Thank you again for taking the time to share your experience.
Warm regards,
David
Product Manager
SIXPAD UK
This is a scam company
This is a scam company. Do not buy anything from Sixpad. It's a con
19 March 2025
Unprompted review
Reply from SIXPAD
Dear Paul Shead,
Thank you for your message.
We’re very sorry to hear that you’ve had a negative experience. We take all customer concerns seriously and would like to help resolve any issues.
However, at this time we do not have any information regarding your order, as we have not received any previous contact from you and cannot identify your purchase. To allow us to assist you effectively, could you please provide your order number?
Once we have your order details, we can forward your case to the merchant’s customer service team, who will be able to investigate the issue and provide a resolution.
We sincerely hope you will contact the store directly or provide your details so that we can assist you. Your feedback is important to us, and we want to ensure any problems are addressed promptly.
Thank you for your understanding, and we look forward to hearing from you.
Warm regards,
David
Product Manager
SIXPAD UK
Impressed so far
So far, so good.. Order arrived in timely fashion.. Was needing a new hoover that would work well as I've two cats. I've only had it a few days and loved the ease of assembly and the powerful suction on the high setting.. Having the two cats.. can end up with lots of fur about :) Was amazed how much it picked up . So long to my ancient , falling apart hoover.. Was reasonably priced as well especially when using the pay in 3 feature on Paypal..
Thanks again
Karen
11 January 2026
Unprompted review
Reply from SIXPAD
Dear Karen,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're impressed with your new vacuum and that it's working well for you and your two cats. We completely understand how important it is to have a vacuum that not only works efficiently but also saves time – especially when dealing with pet hair!
We truly appreciate your positive comments about the ease of assembly and the powerful suction, and we're glad that the Pay in 3 feature on PayPal made your purchase even more convenient.
Your satisfaction means a lot to us, and we’re constantly striving to improve our products and services. We'll continue working hard to provide even better products for our customers. We’re so glad we could make your cleaning experience easier!
If you ever need any assistance in the future, don’t hesitate to reach out to us. We're here to help!
Thank you again for your kind review. We look forward to serving you again soon!
Warm regards,
David
Product Manager
SIXPAD UK
Great company to deal with
Great company to deal with. Love my SIXPAD vacuum, so powerful and easy to use. Highly recommend this company if you are needing to replace your vacuum soon.
2 January 2026
Unprompted review
Reply from SIXPAD
Dear Pauline,
Thank you very much for your lovely review and recommendation.
We’re delighted to hear that you’re enjoying your SIXPAD vacuum and that you find it powerful and easy to use. Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience.
If you ever need any assistance or have any questions in the future, please don’t hesitate to contact us at 24h@sixpads.uk
— we’ll always be happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Good vacuum for cleaning ,
Good vacuum for cleaning ,the one big fault we had was the flexible hose on the cleaning head split after only a year of using it twice a week we could have been unlucky with this ,but I managed to take to take to pieces and repair
3 January 2026
Unprompted review
Reply from SIXPAD
Dear Kevin,
Thank you very much for sharing your feedback.
We’re pleased to hear that overall you’ve found the SIXPAD vacuum effective for cleaning. We’re sorry to learn about the issue with the flexible hose — while occasional wear can occur with regular use, it’s great that you were able to repair it yourself. We always strive to design our products to be durable and user-friendly, and your comments will help us continue to improve.
Should you encounter any further issues or need assistance in the future, please do not hesitate to contact us at 24h@sixpads.uk
— we will be happy to support you.
Warm regards,
David
Product Manager
SIXPAD UK
Exceptional value for money
After a hugely costly vacuum which kept letting me down I decided it was time for a change and researched vacuums and read so many reviews. The only one that was consistently and seemingly genuinely high in the ratings was the Sixpad. I have now owned one for about six months and honestly cannot fault it or the company's staff (Sam). It is so light to handle, easy to use and efficient. The amount of dirt it picks up in seconds is embarrasing. (in my defence I did have a cat and now just have the dog and myself). Emptying the dust chamber couldnt be easier and cleaning filters a doddle. Battery easily lasts on med power for seven large ish rooms without loss of suction or power.
Sam in customer service is quick to respond and so very helpful. (I lost the black sponge filter) Straight away he said he would replace it foc even though I offered to pay. Is the sixpad vacuum value for money? - it is exceptional and it is British. I cannot rate it highly enough. Thank you Sixpad.
31 December 2025
Unprompted review
Reply from SIXPAD
Dear Philippa,
Thank you ever so much for your detailed and kind feedback.
We’re absolutely delighted to hear that your SIXPAD vacuum has consistently exceeded your expectations over the past six months. It’s wonderful to know that you find it light, efficient, and easy to maintain, and that Sam in our Customer Service team was able to respond quickly and helpfully. We’re especially pleased that the replacement black sponge filter was sent out promptly, without causing you any inconvenience.
Your generous comments about both our product and our team mean a great deal to us. At SIXPAD UK, we are committed to delivering high-quality products alongside outstanding support, and it’s incredibly rewarding to hear that this has made a real difference for you.
Should you ever need any further assistance or advice, please do not hesitate to get in touch at 24h@sixpads.uk
— we’ll be delighted to help.
Warm regards,
David
Product Manager
SIXPAD UK
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