SIXT UK Reviews 

Appalling customer service.
A SIXT rental cars had blocked my NON-RENTAL car in for over 4 hours. Went to the branch and it had shut at 1pm. Called their 03 number and got transferred 3+ times and then was specifically told to call their 08 number. To which they still refused to fix the situation even at 11pm as two women who had no relations to the company.

This untimely ended in me having to get someone to move THEIR car myself.

Following this i had occurred a £15 charge from my service provider due to waiting on hold on a number SIXT has specially made me call.
When i tried to ask them to reimburse me I was transferred 3 times and I was told to ultimately “contact a lawyer” to get my reimbursement and that because im not a customer they cant help me due to “not being able to disclose personal information of clients” even though SIXT is responsible for their vehicles.

I would say dont use this company, but you havent even got to be a customer for them to do wrong by you.

Terrible company

Khaled was really helpful and supportive, completed the process quickly. My experience with Sixt has always been top notch!

Great!

First experience with them. Airport pick up Newcastle.

I was in a delicate situation with first time travelling alone in an emergency to visit my Nana on end of life. Everything booked last minute. The desk lady went above and beyond taking me to the car, helping me get the key, showed me everything I needed to know about the car because I was so nervous to drive. I couldn’t sing her praises enough. Wasn’t the car I thought I was getting, probably better, don’t recall being charged anything extra. Car was immaculate. Wasn’t pressured to purchase any upsell things although I told them to ring that extra protection up with my driving skills.

Drop off was easy. All the following emails seem correct.

I can’t complaint at all. The lady at Newcastle took the entire experience from good to great! Thank you

Always a great experience renting fromt LHR T2. Book on the app which is super clear. Easy to find and no shuttle, no queues of third party holiday bookings, staff are polite and helpful ,usually an upgrade for free and with 10 mins I am in the car.
Returning just as easy - easy to find, straight into the airport and T2 or 3.

Charges always match and never any issues later.
Thoroughly recommended

We paid all charges with full covered plan. The staff at counter did not mention about there will be 719 extra charge for so called upgrade plan!!!
We booked Volvo SUV few month's ago. They replied we have upgraded to Premium plan from BMW to SUV. That what we paid for and they charges over 250 per day without our consent.
There no reminder for potential charge when we changed the return time from 6 pm to 8 pm. This is totally a trap to customer who may have any small changes to it. We did not agree on any charges like it became double as what we paid. We have no accident and no damage to the car at all.

I am seeking legal advice to this trap now. Please choose another company if you want a hassle free and reasonable priced journey.

Flawless pickup and drop off. The car was clean and in good condition. Information about charging this electric car was good.

Excellent experience renting an Audi A1 at Malaga airport. The digital collection option was simple to use and very quick. Nice car with low mileage in very good condition. On return the staff member checked over the car so that I was able to sign off a clear report and there were no surprises.

My husband was told that our luggage would not fit into the car we booked BMW X5, although both cars have the same listed amount on the website for luggage. He was then charged £67.90 Pound per day more for the other car Volvo XC90, although on the website it shows to be approx. £5.67 more per day. We are very upset and will be leaving a review to warn everybody about these terrible tack ticks to take advantage of people. Absolutely disgusting!!

Generally I was pleased with the Sixt service however there is a fundamental issue where I feel customers are being cheated out of money and Sixt seem unwilling to rectify this.

The Sixt website clearly states that if you hire a car in Kosovo, then you can cross borders into Montenegro, Albania and North Macedonia for free. However, when collecting car in Pristina, I was made to pay a €40 fee for crossing these borders. I showed the staff the Sixt website which clearly states crossing these specific borders are free. Despite this, the staff said I must pay or I could not take the car - leaving me with no choice.

I then tried to contact Sixt Kosovo and Sixt as a business through email and WhatsApp. Sixt Kosovo did not (and still have not) reply to any of my attempted contact, and the operators on WhatsApp refused to take any accountability for the situation - stating Kosovo is a franchise. I explained multiple times to multiple staff that it is the Sixt website (as a corporation) that states this is free and this could be the source of the mistake. Eventually Sixt International have refunded the fee, but have described it as a “gesture of goodwill” as if they’re doing me a favour. They’ve caused us stress at car collection and I’ve had to spend far too much time to get to this point. Above all, Sixt are seemingly unwilling to diagnose the source of the issue (conflict between their website and the Sixt Kosovo staff demanding this payment) and other customers are at risk of being scammed by this.

I’m sharing my experience with SIXT because, after contacting them repeatedly, I still haven’t received a clear explanation or a resolution.

I believe I was charged twice in connection with my car rental. I’ve asked SIXT to explain the charges and provide the relevant invoices and a detailed breakdown, but so far I haven’t received the information I need or a refund.

I’ve kept the booking details, payment records and correspondence, and I’m posting them here so people can see what happened. If anyone has had a similar experience or knows how I can get this resolved, I’d really appreciate your advice.

Until SIXT explains these charges and resolves the matter, I’d urge anyone considering renting from them to read the terms carefully and keep a close eye on their payments.

#SIXT #CarRental #CustomerService #RentalCar #ConsumerAdvice

Easy booking process from the outset. Great car, easy to use app with “skip the queue” checkin. Warm welcome from the staff when I returned the car and no wait time whatsoever. Top marks.

I always choose Sixt when hiring a car at Dublin Airport.
Staff helpful, professional and friendly.
Service is always on point. What more do you want.
Returning car is always fast. The little bus back to the terminal is clean, no waiting around. Great service all round.

Service in Leeds great. Customer care by phone was terrible. Now help at all. Asked by text for a pickup of a rental car.everything sorted out. On the day of pickup nobody came. Customer Care by phone were very unpolite and not willing to give support at all. Because I was expected that what was agreed by text I had to arrange late at night for a friend to drive me to Nothing van to bring the car back.costed us 4 hours.
Terrible service from so called customer service who didn' t do their job. If I worked the same as the person on the phone, my boss would fire me instantly.

And all you get back is a standard reply. No excuses for the missingormation they provided.

I booked and prepaid for an automatic car with no-excess insurance. I changed my collection time by just one hour, only to discover afterwards that my automatic car had been changed to a manual — despite the fact that I cannot drive a manual.

I was never warned that changing the collection time would change the vehicle category. Customer service then told me there were no automatic cars available unless I paid extra for an upgrade.

Even more frustratingly, when they offered to cancel my booking and rebook, the same automatic car was suddenly available at the same location and time — but at a higher price.
Despite sending numerous emails no response from customer services. Extremely disappointing

I found the front of house staff in Brighton very efficient, friendly and polite. The compact SUV was clean and had everything we needed. The booking process was quite easy to follow and we could bring the car back early.

Very efficient service at Sixt Dubrovnik on pick up and return.

Excellent experience again at Edinburgh Airport, staff couldn’t be more helpful, very straightforward and easy renal, would definitely use again

The service itself is okay, but I don't recommend renting a car from this company to clients from other countries, as they don't pay all your fines.
Instead, they might charge you a £40 fee and simply forward your address to the relevant authorities, leaving you to deal with all issues directly with the authorities yourself.
That's wild.

I have been a loyal customer for Sixt renting from them so many times. Last weekend I rented a car from them for one day then when I was supposed return the car, there was huge accident on the motorway so I could return on time I was late 2 hours and then they charge me for another day and late return fee. Out of goodwill gesture for a loyal customer I have asked if they can waive this as this was out my control. They have refused. From now I will never rent from them as they don’t look after their customers.