SIXT Danmark Reviews 1,111

Very helpful and solutions oriented personnel. Even in non-standard situation there is a solution found. Renting a car for a longer term already and am very satisfied. Great, personal attitude. Great cars in interesting configurations, pleasure to drive.

I've been a customer of Sixt Danmark for about a year now, a frequent user of their Mini-Lease concept. It's a true feel-good experience to be able to receive and drive a range of new premium cars from brands such as BMW, Mini & Volvo. Sixt's low commitment periods (3,5 months) are perfect if you are like me and want to try brand new cars 3 times a year. Sixt's customer service staff always tries their best to accommodate requests and wishes. Always smooth and convenient, couldn't ask for more!

Made the car ready within 24 hrs after reservation. It was very fast to get the car keys

I have rented cars from Sixt.dk for several years, including for long summer holidays and always received good service, nice cars and never had any damages done. This time around I rented a car for a couple of days, just for small trips around the Copenhagen area. First it started out with them telling me they might not have any cars with winter tires left, although that's what I had booked. And the roads were full of snow. Well, in the end they managed to find me a car equipped for winter roads, so that was nice. However, they gave me a car with these ridiculous sport wheels, where the tires are extremely thin and the rim sticks out. I didn't really think that could pose as a problem (never driven one of those before). And no one suggested to me it might be a really good idea to upgrade the insurance to 0kr selvrisiko, due to the rims scratching so easily. After a turn in very low speed, and due to snow on both sides of the road I managed to briefly get too close to the curb with one back wheel, which left some scratches on the rim due to the these ridiculously thin tires. I mean, I have driven cars for 25+ years and yes on occasion touched a curb while driving or parking and that has never ever done any harm to neither tires or rims. SO, I find it so misleading and bad service not to inform customers when they rent something that has special (and apparently very expensive) special features! This little scratching is beyond insanely expensive - and I read several reviews here on trustpilot after it happened with customers who had experienced the same. They sent me an invoice for 4.306 kr for replacing ONE rim?! (A rim that's not broken in any way - it just has some cosmetic scratching), stating that the rim costed 3.756 kr. After I sent a complain to them they got back to me with a new price, 3.190 kr because the rim "only" cost 2.640kr. That's a huge difference and they would not have corrected it unless I had complained. And their reason for giving me the first estimate is that's the average price for a rim...and their reason for this is: that in the perfect world they would calculate the true price and not the average, but they don't have time for that.. I mean, that's just ripping people off. And please SIXT, from now on inform your customers about the cars they are renting, and if you know how easy it is to damage a rim due to not average wheels, encourage an insurance upgrade. That's just service. I'm really not sure if I will ever dare to rent from you again.

I made a reservation through mini-leasing.dk for 3.5 months and ended up finding out that SIXT wanted to charge me 2x local VAT which didn't add up to the full price stated on the website when I booked it. I tried to call the firm and they cannot explain it. I think this is cheating customers and just charging more than is allowed by adding extra taxes that are not stated anywhere when you book on the website.

Super nice service by the team in AAL, excellent rental car, competitive price. Very positive experience .
Thank you :-)

Excellent service and quality staff and car

Super service.

I have no idea about the damage on the front screen but you are asking to pay it.

I rented a car from Sixt Hellerup branch from 20-23 August 2020. When I checked in, the staff at Sixt Hellerup is a trainee. He seemed a bit nervous and clueless. He was not sure what to do. He did not even provide of offer me with information, for instance, insurance etc. Handing over the car key, he just pointed out the car reserved for me. That was it. I look around the car. It was in good condition.
It was a nice ride. Everything was fine. No stones struck the car or even the glass. I would have noticed if a stone struck the cars.

On 22 August 2020 evening, I arrived back in Copenhagen and decided to drop the car back at Sixt Hellerup. Before dropping the car, I looked around the car to make sure that the car was in a condition as good as I got it. Everything was good and I dropped the key in the box.

On 23 August 2020 morning, I got email from Sixt Hellerup, telling: “Dear customer, Attached we are sending you the document in PDF format*. Our tip: You can have a copy of your invoice sent to you under ... If you have any questions we will always be happy to help.” That was all. Few days after, Sixt deducted my bank card for the rental fee. So, everything was fine.

However, surprisingly on 1 September, I received an email from Sixt Skade telling me that found stone chips on the license plate and the car glass on the driver side. In the email as well it is written that “If you do not know how the injury occurred, it is equally important that you notify us of this, as failure to do so may result in lapse of insurance coverage on your lease. If you have any doubts or have any questions, please feel free to reply to this email.”

So, because I was so sure that nothing was happened during my rental period, I replied to the email twice, telling them that I did not know anything about the stone chips because during my rental period there was no incidents whatsoever.
Unfortunately, Sixt never replied to my emails. Sixt did send me email, but they said nothing with regards to my defense. On the other hand, the email only forwarded me the invoice for the repair of the damages. I directly replied to the email saying that the stones chips did not happen during my rental period.

Amazingly, Sixt never responded to that. On the other hand, Sixt kept sending me the invoice for the damages. I then sent email filing complaint for the damages they accused me of doing. And, hello…surprisingly Sixt started to open communication with me. We exchanged emails. I persistently asked for the proof that the photos of the damages were taken on 23 August 2020 morning. It is an easy job. I just asked them to send me the screen capture from the cellphone that was used to take picture of the damages. Sixt could not provide me with that. They kept telling me that the damages were during my rental period, hence according to the contract I am responsible for that.

That was not the first time for me to rent a car from Sixt Hellerup or from other car rentals in other countries and continents. I know exactly the rules, the contract and how the car rentals work. I know for sure that when I return the car after the service hours, then the car will be checked on the following day. If the car rental finds problem or damages, the car rental could easily inform me. They have my contact details. Once they send the final invoice and I pay for the rental, everything is good. Case closed.

But what happened to me with Sixt Hellerup was just phenomenal. It is not about the money. It is not much anyway. But the way they work and the way they treat me as a customer are really awful. They do not respect my rights as customer to have clarification and information I need. They never replied to my previous emails. They could not provide me with the proof I asked. Clearly, they made huge mistake by not informing me on the same day about the damages, yet not even a single word of apologizing sent out to me.

Maybe they need extra money during this difficult time. I read from the reviews, many customers complaint about scam and such. No wonder. I can declare that Sixt is an awful, lousy company that does not respect the customers and their rights, that does not work properly and professionally, that does not provide fair and transparent treatment to customer.

For me, Sixt is history. Bad history.

Excellent service and professional approach.
I will continue to use them in CPH

Everything was like expected and more than that.

Awful customer service - they don't reply on emails, and when you try to reach them by phone, they can't help you, but encourage you to write an email.

Absolutely horrendous service and treatment! Never before in my +200 times of renting a car from different rental companies, have I experienced this level of arrogance and rudeness.
As I am a frequent traveler, which in my case means +40 flights all over the world per year with 50% going to Denmark, and this is running on 12th year doing so, I have experienced everything when it comes to car rental, as I do it almost on every flight. Or so I thought. Apparently there is a new low.
Story goes, that Sixt sends me a Instagram advertisement as likely Facebook has picked up on 1) me living in Dubai and 2) often visiting Denmark and 3) often renting a car. The advertisement is for Danish Expats living abroad, which means that Sixt can offer me a car with full insurance coverage and no deductibles. The advertisement says the same. So I click on it and book a car.
When I arrive at the airport and at Sixt counter, there is a surcharge! Suddenly everything is not included. They say that I have been registered as just a foreigner making a booking. I explain that Sixt advertised me and I explain about the campaign. They respond that in their system it is booked as just a foreigner making a booking. I ask that they change it as I am not willing to pay the surcharge and as it is out of my control how they logged it in their system. How am I to know how their system works? They refuse and say that I can choose not to pay the surcharge, but then I am not covered. I ask if I can cancel the booking as I feel like I was sold one thing, but now I am getting a different thing - all because their system was setup so that me clicking on their advertisement had my booking being logged differently. They say that their system says that I have to pay or I can cancel and then I have to pay for the first 2 days.
By this time I ask to speak to the manager. They advise me that there is no manager, but I can call the support line and maybe there is a manager. I do so, and catches a girl with the name Natacha. Upon explaining my situation and asking what she can do as obviously they have registered my booking wrongly, she responds that there is nothing she can do as the system shows the booking how it is. I ask her if she thinks this is a good customer experience, to have responded to a campaign for Danish Expats and then being supplied a different product at a higher price, to which she adamantly responds YES. I was so surprised that I even asked again if she was serious, to which she again replied that she thought it was indeed a great customer experience. I asked her if I sounded like I thought it was a good customer experience and at least she was honest and said no.
I asked to speak to her manager, and she said she would just check if she was around. After 3 minutes, she comes back and says that the manager is not available as she just stepped into a meeting!
Upon hanging up and re-initiating the conversation with the Sixt airport employee, another guy is having issues with Sixt in the line next to me. Him and I joke about how neither of us have ever experienced anything like it, which causes the employee assisting him to ask us very abruptly and aggressively to cool down and shut up! I was literally told to shut up, which in Danish is slightly less offensive than in English, but nevertheless, I have never ever been told to shut up before by any service counter employee in my entire life. Considering that both the other customer and I had to utilize several credit cards because both of the service employees seemed to make some mistakes - i.e. I had to pay the entire booking twice and was promised one of the payments would be returned in about 1 weeks time - I thought we took it fairly well to joke about it. But apparently Sixt service employees have a different understanding of what Good Customer Experience is!
End of story was that I was forced to pay the surcharge or pay the cancellation fee. I choose the former and got a Volvo when I had booked a BMW class car. How does that makes sense btw? When was a Volvo ever a BMW?
Don't rent at Sixt!

SIXT DANMARK is the only car service I use because it is the best. Wendy and Nicole are my go-to ladies. They are so professional and perfect that sometimes I think they are robots! They always go the extra mile to make sure I am provided with the best car for my needs. I love them. I recommend SIXT DANMARK to everyone who visits me when I am in Scandinavia. I trust SIXT DANMARK and that is the way it should be when renting an automobile.

It was a 'Journey' to get the App started, but it works excellent now!
I travel frequently, and after testing all big car rental companies my preferred company is Sixt. Always good deals, new cars and sometimes free upgrades. For example when I rented a car 1 day after my birthday, I have got a nice upgrade > BMW Touring :))
The ladies behind the desk in Copenhagen airport are very friendly and fun to talk with, I look forward to pick up the next car next week.

As a consumer there is always the potential for disappointment when you enter into a contract with a company or an entity - no surprise there.

However, it is just obvious from my experience dealing with Sixt Denmark that the business is run professionally on all levels including efficiency and friendliness of staff, handling of secure and fast contract entering and easy access to a range of completely new, clean and high quality vehicles at a great location.

It is also clear that the company is very customer oriented and takes customer relations seriously. The staff is attentive and friendly at all times.

Upon my last and recent encounter with staff at the Coprnhagen City Centre drop off location on 5 October, 2020 the employee was very friendly and she even made time to inform me of the high vehicle standard objectives of the company.

Furthermore, Sixt Denmark often offers very competitive prices with the standard contractural conditions of the industry. At times, upgrades are offered which always is a pleasant experience.

I can sincerely and highly recommend Sixt Denmark for business or leisure.

From my viewpoint, and for this reason, Sixt Denmark deserves a 5 star rating.

I rented a car and returned it before opening hour. They sent me an email that there was a scratch on the rear bumper, some dust on the seat and some line on the mirror. They then offered to do me a favour by only charging me for the scratch on the bumper. I was fortunate to be flying back through the airport so I went to take a look at the car. It had two small scuffs on the bumper that were described to me as deep scratches. They also connected to two scuffs with a ruler to come up with a length of 5cm when neither was bigger than 1cm. The car was definitely scuffed by one of the employees who washed the car but it was most concerning that what they were describing was different than what existed. The mark on the car didn't fit their company description of damage which they had sent to me at my request. Despite all of these facts, it was like they were on a mission and it didn't matter that they were being dishonest. They also harassed me with long distance calls, emails and threats for a prolonged period after this event. They are not just a bad company, they are fraudulent, dishonest and not creditable. I would not even recommend that you use them with caution-they are scary.

Terrible scam with car damages compensation. I rented a car during early June and 3 days after i redelivered, i got a notice for a scratch (less than 10 cm long) on the rear bumper, and an invoice for 6300 dkk (about 850 eur). So far i was quite willing to cooperate of course and take my share of responsibility.
I simply asked sixt (about 4-5 times through mail) to provide the appropriate times and days that i could send someone to evaluate the damage for my account so we can find common ground. I also asked several times their repair shop details which also were never provided. They kept referring to their view on the damage and after several mails they even escalated the scratch to a dent, still without providing their repair shop contact details. Two weeks later, and after several requests from my side to get their repair shop contacts as well as some time window to send someone to evaluate the damage for my account, i got a reply that the car was repaired, and they maintain their claim for 5000kr (which is the deductible)!!!
There are a few more juicy details in this story which for legal reasons i cannot disclose here, but it is a typical scam so please stay away, or get the full insurance with 0 deductible.
I have full evidence and supportive documents of what i'm writing here.