sixthreezero Reviews 8,645

BUYER BEWARE!!!! This brand new bike left me stranded on the side of the road. My Sixthreezero Bicycle Co. bike was charged 24 hours. The battery was full and it just died on me from Deadwood to Lead. I literally just got this bike. The battery had a full charge, the screen, before it died, indicated a full charge. I had to find someone to come get me and the bike! It was hot, a very bust road and up hill. There's no assembly instructions, no operating instructions. I was told "just watch the videos" but those aren't really complete. I was also told via email (2 inquiries because they never responded to my first) the basket came with the bike. It wasn't included. When I called, they said I had to purchase it separately. Obviously this company has poor response times. I've called, DMd, emailed, posted to Facebook and nothing. No response. I guess the holiday weekend is more important.

I cannot emphasize enough how bad of an experience we've had with this company. On August 8th 2024 we purchased an e-bike, which arrived on August 10th. The box was missing assembly instructions (and they weren't available online for our specific model), parts were poorly packaged, and other parts were damaged (a critical screw was stripped which made it impossible for us to attach the front wheel). We decided to request a return the next day, based on all of these issues. It took over a week for the request to be approved, and in the meantime, representatives were slow to respond to our emails and almost never responded to phone calls. Our refund request was finally approved on August 19th, and we were explicitly told that we would receive an email from SixThreeZero as soon as the bike made it back to their warehouse (it also says this on the returns website). We were also told that after arriving at their warehouse, a refund would take 7-10 business days to process. The bike made it back to them on August 21st. It is now August 29th, we have called them repeatedly and sent several emails and they still haven't confirmed receipt of the bike. This was an expensive purchase for us, they are holding our money hostage and refusing to communicate with us. They sent us a bike with broken parts and NO ASSEMBLY INSTRUCTIONS, which poses a legitimate safety risk. And we are just trying to make sure that we receive our refund by September 9th, which is 10 business days after August 21st. We shouldn't have to send emails and leave voice messages every day, just for them to confirm what the FedEx tracking info says (and again, to be clear, even the returns website states that they would email us as soon as the bike arrives back to their warehouse). From the moment the bike arrived to us, dealing with this company has been an absolute nightmare. Stay far away from them. They send out defective products, and they provide some of the worst customer service I've ever experienced.

I Love my EVRYjourney 7 speed steel, my second sixthreezero bike. Unfortunately thieves recently got both front and rear wheels, leaving me bikeless, angry, and depressed. Having stewed on this too long I reached out hoping to rebuild.The response was so quick and heartfelt I was blown away. Emil went above and beyond to get me riding again and restoring my faith in humanity. Thank-you so much for your spirit of community and for all the rides to come.

I purchased the EVRYjourney rickshaw ETrike. My adult daughter has special needs and this has given our family the opportunity to go on bike rides again. She loves it! This trike is awesome. Smooth ride, great design, comfy seats, and the storage bin under the bench seat is super convenient for taking her Go-bag with us on our rides. I had noticed some noise that I wasn't comfortable with so I reached out to the company and they were more than helpful with coming up with a solution. They told me to get it checked out by a local bike shop (we had a nearby mobile bike service company come out being the bike is heavy and too large to get it somewhere) and they would reimburse me. That solution worked very well. The communication has been excellent. I highly recommend this trike and SixThreeZero!

Great bike - After it was finally put together. I bought the ebike with internal battery which is new. The documentation was for an older bike. And the documentation for the electronics was completely useless. Recommend buying the bike if you are a degreed engineer.

I have had 5 spinal surgeries & have been looking for a bike which would allow me comfort & protection at the same time. I bought the In the Barrel single speed w/4" tires. The tires really absorb the cracks & break in the bike path(s) and on the streets & sidewalks. The 1rare factor that helped me pick a 630 bike was the fitting process. My spine is in bad shape & I worried about riding for exercise. I am so happy with my purchase: the bike allows me to ride w/straight spine- not bent over or having to accommodate for sm bike frame. Everything adjustable is where needs to be. After a ride I don't have to worry about feeling as though I was developing " the rocket sockem robot where there head is thrust up fr9m the knock-out punch". My spine is fused from behind my heart into my pelvis-T10 long fusion in what procedure is called. This is the 1st bike I've ridden in 25 yrs which I actually look forward to each day. Comfort, ride, shock absorber tires & a fairly comfortable seat. I do ride on some trails which I also find comfortable. My preference is the bike paths around town , riding by the river and on some old railroad paths which are now for walkers & bike riders. For me I need to keep moving for my physical and mental well being. If you have an ailing back or a beat up spine I have no problem recomme ding the In the Barrel 4" Fat tires bike. Built for those of us whom are over 6'3"& I weigh 250 lbs. It's built for those up to 300 lbs. You get a period for try out. Go on the fitting system 630 offers, it's well worth the time & money. Biking allows me to listen to music, podcast, Books on tape and offers me comfort- something that's taken for granted these days. Any day I can ride my bike and have my head up instead of looking down, it's a grand day. I believe it's an investment to keep me upright longer. Received my bike 7/09/2024

I got a good deal on the bike ("Around the Block" 7 speed), during one of their sales. It came pretty quickly, and I managed to put it together without any real difficulty. I'm in my 70s, so that was a good thing. But most of all, it's a nice ride. I like that I can ride it sitting upright, which is much easier on my back, and the seat is pretty cushy, another plus. We use it on the streets around the house, running errands or just enjoying a bicycle ride.

It was easy to order from the website, and with free shipping, there is no benefit to ordering it off Amazon. The videos are helpful as well.

Comfortable and absolutely gorgeous.
Ride in style!

My bike arrived quickly and I’ve had no problems with it. It’s the most comfortable bike I’ve ever had before. I own two now . One with 7 speed and one with none. I love both!

Great products and customer service! I love taking my bike out after a long day of work.

Treated parts replacement that were prompt and efficient and doing so

Love your product. The color choices in the electric trikes is not great. Might buy one anyway but wish you had some better options.

I love my bike. Its perfect for an afternoon ride. Very happy with purchase.

Damaged in shipping and not assemble correctly

Great company! The people, product and service are just great.
I received my Elec. Trike Rickshaw all the way to the East Coast in 1 week, put it together in 3 hours while the battery was charging, and have just loved it ever since.
My wife and I are both 70 and really enjoy exploring the neighborhood with our Rickshaw Trike, and especially not having to worry about peddling up hills with the pedal assist.
This Bike is just awesome!

I purchased the Easy Transit 750W Folding Electric Trike for my wife. This appeared to me to be a new and exciting product. My wife owns an electric trike from another manufacturer, but we needed one that folded to take to our Florida home for winter. My impression is that this trike was rushed to market - not really ready for prime time.

First, the sprockets were obviously not designed for this model which has 16 inch tires, but were borrowed from a model with larger tires. Beginning at about 11 miles per hour in 7th gear, unless you have trained for the Tour de France, you will not be able to pedal fast enough to make any contribution to the propulsion of the trike.

I purchased the comfort seat which didn’t have a compatible mount. I was able to make it work, but the seat appears to be more designed for looks than comfort. It looks really great, but good looks is all it has going for it. Everyone who tried it commented that its design did not allow for freedom in peddling, but rather restricted movement of the legs. The comfort seat proved to be unusable, so we put the original seat back on which, although not all that comfortable, was much less uncomfortable.

I guess we’re stuck with it, but from now on I will stick with products that have stood the test of time.

I absolutely love my bike! The purchasing process was extremely easily and the bike arrived within five business days. With a little assistance from my husband, I was able to complete the assembly. It has a very smooth ride with all gears changing with one click as described in the instructions and brakes functioning accordingly. I can't wait to go camping and try it out!!

Purchased this e-bike for my senior wife based on all of the positive reviews. I own two e-bikes myself from another company and they were both pretty easy to assemble. Not the case with sixthreezero. The silly box numbers slowed the process but the outdated instructions list parts that are no longer used and the video instructions are also outdated.
I called sixthreezero twice and needed to leave voicemails. It’s been three business days with no call back.
The bike is very nice the service is terrible.

The bike is perfect for my wife. Assembly was easy . We had a pinch back brake cable in shipping but support quickly order a replacement for us! She likes the style and color and the easy riding position.