Size delivered my order to my doorstep all the way from UK to India. However a little note for the Shipping partner that is DPD from UK and DTDC from India, they damaged the shoe box a little bit,... See more
Company replied
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Was really easy to return product in store. All I had to do was hand them the receipt and the shoes and they just went ahead and refunded them. Staff were also super kind and organised in letting m... See more
Company replied
I went to the Carnaby Street store there was no customer service staff members were just standing around talking to each other try on replacements but got no joy. When it was time for my refund the c... See more
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From my welcome to shop. Make all the effort (employee, manager and the person at the till) to do my exchange (t-shirt wrong size). Able to have a delivery service at home
Company replied
Company details
- #43 of 68 best companies in Streetwear store
- #428 of 604 best companies in Clothing Shop
- #191 of 239 best companies in Men's clothes shop
- #150 of 215 best companies in Shoe shop
About size? - Carnaby London
Written by the company
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About size?
Back in 2000, our goal was to provide niche footwear and brands to thriving subcultural spots in the UK – London, Manchester & Brighton.
Today, we’re global with more than 25 stores across the UK, Europe and over the Atlantic. It doesn’t just stop here though, size? is where art, music, sport and fashion collide, we curate the latest footwear collections from iconic brands like adidas, ASICS, HOKA, Salomon and many more.
As a brand, we constantly have a finger on the pulse of culture and curate the latest footwear collections, size? exclusives and sought-after collaborations while running projects and events all year round. On top of this, size? access is a free membership that allows you to unlock a number of benefits on our size? launches app, including equal chances of winning draws, early access to exclusive releases and events, birthday perks and much more.
Download size?launches Contact us via Customer CareContact info
32-34 Carnaby Street, W1F 7DW, London, United Kingdom
- 020 7287 4016
4.2
Great
43 reviews
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Reply from size? - Carnaby London
Hi,
Thank you for giving us 5 stars.
It's really helpful to see our colleagues get a mention, so thanks for that.
Kind regards,
size? Customer Care Team
Reply from size? - Carnaby London
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
size? Customer Care Team
Did not colloect the product but have…
Did not colloect the product but have not receice any refund yet
6 June 2026
Reply from size? - Carnaby London
Dear Yimg,
My name is Georgia from size? UK Customer Care.
I hope this message finds you well. I wanted to reach out to update you regarding your recent cancellation request. I do apologise for any inconvenience this may have caused.
I'm pleased to confirm that we have contacted the store on your behalf to cancel your order, now that we have been made aware of your wish to cancel. Our team is currently processing this request and we will be in touch once the cancellation has been confirmed.
We appreciate your patience whilst we finalise this for you, and I'll ensure you're updated as soon as we receive confirmation from the store.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Georgia,
size? UK Customer Care.
I went to the Carnaby Street store…
I went to the Carnaby Street store there was no customer service staff members were just standing around talking to each other try on replacements but got no joy. When it was time for my refund the cashier was very unhelpful.
4 June 2026
Reply from size? - Carnaby London
Hi Mark,
I hope you're well and thank you for taking the time to leave us a review.
I am sorry to hear that you have not received the service expected.
I have contacted you directly regarding your order.
If there is anything else we can assist you on please get in touch.
Kind regards,
Maria,
Size? Online Review Team.
Reply from size? - Carnaby London
Hi,
Thanks for taking the time to leave us a 4 star review, we appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
size? Customer Care Team
Fantastic trainers
Fantastic trainers
Fantastic service
Fast click and collect service
14 March 2026
Reply from size? - Carnaby London
Hi,
Thanks for taking the time to leave us a 4 star review, we appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
size? Customer Care Team
Reply from size? - Carnaby London
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
size? Customer Care Team
Reply from size? - Carnaby London
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
size? Customer Care Team
Reply from size? - Carnaby London
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
size? Customer Care Team
I love my trainers,they are so comfy…
I love my trainers,they are so comfy and it’s so easy to order and pick them up.Staff was so helpful and friendly.
29 May 2026
Reply from size? - Carnaby London
Thanks for the top marks.
We're pleased to hear we made a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
size? Customer Care Team
Size delivered my order to my doorstep…
Size delivered my order to my doorstep all the way from UK to India.
However a little note for the Shipping partner that is DPD from UK and DTDC from India, they damaged the shoe box a little bit, also DTDC charged additional Rs490 for delivering it to my doorstep.
I was worried about my order as i paid 100 Euros + Forex charges in advance….but overall happy with Size as they delivered my order.
Thank you!
25 May 2026
Reply from size? - Carnaby London
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
size? Customer Care Team
Nice store
Nice personell, very helpful. Also a nice collection of Nike air max and not the basic types :-) very nice.
23 May 2026
Unprompted review
Reply from size? - Carnaby London
Hi,
Thanks for ticking 5 stars.
It's a real team effort to make sure everyone gets the right level of service, and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
size? Customer Care Team
We had a really good experience with…
We had a really good experience with Sarai. She helped me and my partner find great outfits.
23 May 2026
Unprompted review
Reply from size? - Carnaby London
Thanks for the 5 stars, we appreciate your comments about your experience.
As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
size? Customer Care Team
Amazing serviceeeee from Sarai great…
Amazing serviceeeee from Sarai great personality & good vibesss 10/10
23 May 2026
Unprompted review
Reply from size? - Carnaby London
Hi,
Thanks for taking the time to give us a 5 star review.
We hope all your future experiences with us are just as good.
Thanks again,
size? Customer Care Team
Reply from size? - Carnaby London
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
size? Customer Care Team
Hi , Hardworking Staff 👍
Hi , staff are really helpful and friendly and go the extra mile to help you , they make purchasing trainers easy, I always order to store so much easier, great service from hardworking staff and thank you size .
19 May 2026
Reply from size? - Carnaby London
Thanks for the top marks.
We're pleased to hear we made a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
size? Customer Care Team
Reply from size? - Carnaby London
Hi,
Thanks for taking the time to leave us a 4 star review, we appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
size? Customer Care Team
Amazing
Extremely fast delivery, the shoes are amazing, it was a colour I couldn’t find anywhere else! And for an amazing deal! Thank you
7 May 2026
Reply from size? - Carnaby London
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
size? Customer Care Team
Reply from size? - Carnaby London
Hi,
Thank you for giving us 5 stars.
It's really helpful to see our colleagues get a mention, so thanks for that.
Kind regards,
size? Customer Care Team
All employees very helpful
From my welcome to shop.
Make all the effort (employee, manager and the person at the till) to do my exchange (t-shirt wrong size).
Able to have a delivery service at home
6 April 2026
Reply from size? - Carnaby London
Hi,
Thanks for ticking 5 stars.
It's a real team effort to make sure everyone gets the right level of service, and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
size? Customer Care Team
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