SKATES.GURU Reviews 24

If I could give negative stars I would.

Sketchy and rude are the key descriptors for their customer service. I ordered a pair of jackson freestyle boots with an aspire blade. I got an email 2 days later stating that the combo was out of stock and asking if I would agree to a free “upgrade” The “upgrade” email threw a model number at me (no mention of a boot model name) and followed with detailed information about the fact the Aspire XP blade (they identified the blade by name though) would not be attached and I would need to have it mounted. I believed that I was being offered an upgraded blade with the same boot but I would have to have the upgraded blade mounted.

So I agreed. (Big mistake as it turns out)

The next day I got an email stating that the original boot/blade combo I ordered had been shipped. I emailed them again and asked directly if the original order had been shipped or the freestyle boot with the Aspire XP blade unmounted had been shipped. They responded again with a model number (no model name) and an assurance that the Aspire XP blade (named the blade though) we agreed on had shipped (BTW: this was probably the moment when they should have mentioned that the model number they kept throwing at me was NOT a freestyle boot).

The skates arrived and that’s when I discovered they sent me Premier boots (3 levels stiffness higher than what I originally ordered and rated for double jumps) and Aspire XP blades. I emailed them (because there’s no way to actually call them) and told them they sent the wrong boots. I got a curt reply that I agreed to those boots and a screen shot that looked nothing like what I saw when they emailed the request for a free “upgrade”. I emailed back and told them I thought they were just upgrading the blades and that also Premier boots rated for double jumps were not a reasonable substitution for freestyle boots rated for single jumps. I explained I never would have agreed to that substitution if I had realized that’s what they were suggesting. No reasonable person would have agreed. No reasonable dealer would have suggested it. They emailed me back that I agreed to those boots.

I emailed again; explained that the boots they sent weren’t even close to a range that my kid can break in. They emailed me back that they sent me “better” boots that I agreed to accept and stated they did “nothing wrong”.

I emailed back and explained why boots 3 levels stiffer than the ones I ordered are not actually “better” and again pointed out that it was not a reasonable substitution and they should have known that. This was followed by more curt and rude emails from them stonewalling me that I agreed to the substitution and ending with a curt email with a return label their return policy which is rife with nasty warnings about return and will leave me $40 deficient from whole because I will not be reimbursed for the shipping to me or back to them.

And did I mention that they are incredibly curt and rude?

If you order anything from them allow me to suggest that you turn down any requests for substitutions from them and hope that what you get in the mail is what you wanted and you don’t have to return it. Personally I will never order anything from them again. Total waste of my time and money and I am livid.

If I could give no stars I would. The first pair of skates I ordered had a screw in the footbed that punctured my wife's foot. When I notified the company all they did was offer to let me return them. They didn't ask how she was, or what they could do to make it right. Then I ordered a replacement pair. They canceled my order and didn't notify. I emailed them 2 weeks later and got some rude email saying it was canceled the day I ordered it. Who does that? Who would refuse money for a product they are selling and not give reason or notification as to why. They are terrible. That's why there's no customer support phone number because they don't want to hear your complaints and they can screen emails. Awful company don't waste your time or money.

I bought a set of skates In Nov. 2021 that did not quite fit. I returned them in perfect condition. I did not get the full return price. They deducted $30 for shipping. I was forced to file an A-Z claim with Amazon to get my $30 back. Amazon told me they should have refunded the whole amount including the shipping fee. I am concerned that most people are not aware of this policy so just forewarning you about this vendor.

Terrible customer service. This is my third review after my experience trying to buy skates from skate.guru because they keep deleting my reviews. When trying to become a customer they denied me service and have been rude and unhelpful. I only wanted to find out about skate sizing. Are they racist? Sexist? What's the reason? I guess I'll never know and they'll probably work to get this deleted too.

Ordered skates for my daughter for about $80. A week later I get an email that says there was a pricing error and that I could either have my money refunded or I could pay the $40 additional to cover the difference (original price was supposed to be $120 plus tax but obviously they didn't have it on their website at this price when I ordered). I emailed them back and asked if they could honor the price since it was now a week later and it was the price that they had listed on their site. The only reply I get back is that they are refunding my credit card. I think most stores would honor it if it truly was a pricing error, especially since it was almost a week later and they should be able to cover $40 in lost revenue for the sake of good customer service :(

Yhis was really good shop to skates everywere like it

Love my new Jackson ice skates! Love how this company gave clear informative communication on all facets of my purchase. Love the updates on tracking my package and the customer service is excellent. Keep up the great work!

I would shop here again. Customer service was helpful, and the skates arrived quickly.

I've been advised with a proper ice skates size. Love my ice skates

It was fast delivery Skates very comfortable and I am very happy to skate and teach on it Professional figure. skating coach and judge Rimma Orlova

My skates arrived sharpened and oiled and good to go. Shipping could have been a wee bit faster. BUT since we are on opposite coasts, I was ok with it. They also forgot to add my free skate guards as part of their promo but they promptly shipped them out to me and I got those in like a day.
Definitely recommend. I chose them over amazon because they are the skates guru after all.

Excellent product. Item came as described. Quick transactions. Highly recommended.

Excellent service and superior product. I am very happy with these skates I will enjoy them for many future winters. Thank you

I paid for 3 day delivery but it was sent regular shipping. I am trying to get reimbursed for extra shipping charges but no response from the company.

Skates.guru has since reimbursed the extra shipping fee. However they also accused me of slander as they claimed i had not sent them an email regarding this issue. I would happily forward my sent email to anyone to prove i tried to resolve my complaint with them. I will not use this company again.

The packaging was not professional. And the item I ordered looked like a used one. And they sent me wrong item that did not match to the picture displayed on the website.

Representatives worked with me to find the best skate for my daughter and always responded to my emails quickly (and I sent many!) My daughter loves her skates!!

My experience was pretty basic. I didn't ask any questions to the site but I had concerns that the sizing chart might not be true to fit. So I bought the next size up which fits but I believe the proper size according to the chart would've fit well. I basically took a risk and I'm international which I believe refunds internationally are not done. Overall it's a good quality skate but I bought new (better) laces for it and I wish it was more snug at the middle of my feet.

very good, good tipps and useful explications. Also after buying the shoes and blades :)

the price is good and the shipment was very quickly