I love the range of classes that are available for different skill levels. I understand why the videos are broken down into chapters, but I find it quite annoying. It’s like scrolling through the mil... See more
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Review summary
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I just completed the class by Cat Coquilette called Design to Shine. It's short, sweet and loaded with absolutely valuable information. Lots of calls to action. Cat provides concise moves on how to or... See more
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I really enjoyed my subscription on skillshare. To be honest I can compare it to other learning platforms and I would say skillshare actually is more Hands-On and they pay attention and implement thei... See more
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There's a lot of classes, some pretty good some less, the diversity and amount of classes make up for the less good ones but you might certainly need to filter the classes to match your level and you... See more
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Company details
Written by the company
Skillshare is an online learning community with thousands of classes in design, business, technology and more. The Skillshare community is comprised of over 5 million students and thousands of teachers, from 100+ countries, who come to learn cutting-edge skills, network with peers and discover new opportunities.
Contact info
35 E 21st St, Fl 5, 10010, New York, United States
- help@skillshare.com
- skillshare.com
4.1
Great
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from Skillshare
Hi John,
Thank you for sharing your feedback. We’re glad to hear you enjoyed the lessons overall.
We’re sorry to hear that the video quality was sometimes blurry — that’s definitely not the experience we aim for. We appreciate you bringing this to our attention, and we’ll continue working to improve playback quality across the platform.
Tried 7 day Free trial for 3 days then…
Tried 7 day Free trial for 3 days then tried to cancel before 7 days expired.
Tried through email sent to me to cancel before expiry date as explained, created account, set password etc, signed in rejected. Not once but three times per day for 3 days. Now i will be debited an annual fee $$$$ and have to request or challenge the debit through my bank.
Overall I consider this to be a totally unapproved charge on my card. Very disappointed with Skillshare and Trustpilot experience. Regards G Sully (Australia)
25 May 2026
Reply from Skillshare
Hi Graham,
Thank you for sharing your experience, and we’re really sorry to hear about the frustration you encountered while trying to cancel your trial.
We understand how concerning this situation must feel, especially after making multiple attempts to cancel before the trial period ended. That’s certainly not the experience we want anyone to have with Skillshare.
Please reach out directly to our Support team so we can review your account activity and help resolve this properly. We’d appreciate the opportunity to look into what happened and assist with the billing concern as quickly as possible.
Thank you again for bringing this to our attention.
I guess
I guess, I'll extend my subscription here. They have unique way of integrating courses and modules.
16 April 2026
Unprompted review
Reply from Skillshare
Hi Emery,
Thank you for sharing this! We’re happy to hear that you’ve been enjoying the way courses and modules are structured on Skillshare.
It means a lot that you’re considering extending your subscription, and we’re excited to continue being part of your learning journey. Thanks again for learning with us!
Mediocre at best...
I likr the wide range of topics and options, but some videos very disappointing. Need better quality control.
25 May 2026
Reply from Skillshare
Hi Madeline,
Thank you for sharing your honest feedback. We’re glad to hear you enjoy the wide range of topics and classes available on Skillshare.
At the same time, we’re sorry some of the videos didn’t meet your expectations. We understand how important quality and consistency are, and your feedback helps us continue improving the learning experience for our community.
Reply from Skillshare
Hi Donald,
Thank you for the kind words! We’re thrilled to hear you enjoyed the class and found the teaching clear, engaging, and fun.
We truly appreciate you taking the time to share your experience, and we hope you continue discovering more classes you love on Skillshare!
Love love love skillshare
Love love love skillshare! I have learnt so much from their tutorials, and all the teachers I have watched courses by are so lovely. They have such a wide variety of courses, and I find it fun to explore the options. I am always coming back for more.
9 November 2025
Reply from Skillshare
Hi,
Thank you for the wonderful review! We absolutely love hearing how much you’ve been enjoying Skillshare and exploring the variety of classes available.
It’s great to know that the teachers and tutorials have helped you learn so much while making the experience fun and inspiring. We’re so happy to have you as part of the Skillshare community, and we can’t wait to keep learning with you!
limited content
24 May 2026
Reply from Skillshare
Hi Viktor,
Thank you for sharing your feedback. We’re sorry to hear the content selection has felt limited for you.
We’re always adding new classes across a variety of topics, and feedback like yours helps us continue improving the experience. We appreciate you giving Skillshare a try and hope you’re able to discover more classes that match your interests.
Endless Creativity and Learning in One Place
I’ve been using Skillshare for a while now, and I absolutely love it. The variety of classes is incredible, and the instructors are knowledgeable and engaging. The platform is easy to navigate, and I appreciate how accessible the lessons are, whether I have ten minutes or an hour. It’s become one of my favorite ways to learn and stay inspired.
8 November 2025
Reply from Skillshare
Hi Leslie,
Thank you for sharing this thoughtful review! It’s wonderful to hear that Skillshare has become one of your favorite ways to keep learning and stay inspired.
We’re so glad you’ve been enjoying the variety of classes and learning from engaging, knowledgeable teachers across the platform. It’s also great to know that the flexibility of being able to learn in short moments or longer sessions has fit well into your routine.
Creating an experience that feels accessible, inspiring, and easy to navigate is something we care deeply about, so your feedback truly means a lot to our team. Thanks again for being part of the Skillshare community!
Easy user friendly
17 May 2026
Reply from Skillshare
Hi,
Thank you for the kind words! We’re glad to hear that you’ve found Skillshare easy and user-friendly to navigate.
We work hard to make learning feel simple, accessible, and enjoyable, so it’s wonderful to know the experience has been smooth for you. Thanks again for being part of the Skillshare community!
Deleting payment details is too hard
Skillshare uses predatory methods of trying to prevent people from cancelling their subscriptions. Once a subscription is finally successfully cancelled, it can takes days and many emails to also delete payment method details.
23 May 2026
Reply from Skillshare
Hi Matan,
Thanks for taking the time to share this — we're sorry to hear that your experience with cancellation and updating payment details has felt difficult.
That’s definitely not the experience we want for our members. Subscription management, including cancelling and removing payment methods, should feel clear and straightforward, and I understand how frustrating it can be when it doesn’t go smoothly.
If you’re still seeing issues or pending updates after cancellation, our Support team can take a closer look and help make sure everything is fully processed and your payment details are handled correctly. We’re also able to manually review account-related requests to ensure nothing is left unresolved.
We appreciate you flagging this, and we’re always working to improve these processes so they’re easier and more transparent for everyone.
just not very interesting
17 May 2026
Reply from Skillshare
Hi,
Thank you for sharing your feedback with us. We’re sorry to hear that the experience hasn’t felt as engaging as you hoped.
We know everyone learns differently, and we’re always working to offer a wider variety of classes, teaching styles, and topics that can better connect with our members’ interests and goals. Your feedback is genuinely valuable and helps us continue improving the experience for our community.
We appreciate you giving Skillshare a try and hope you’re able to find classes that feel more inspiring and enjoyable over time.
It certainly offers value for money
It certainly offers value for money. Where else can you do a year of endless courses for $150?
The courses are easy to follow and if I find they are moving too fast, I can stop the video and take my time.
There are some of my favourite tutors on there(Bonnie Christine and Barbel Dressler). It's been great to do extra courses with them.
I like having the opportunity to display my class work. It's just like being in a classroom.
I can do the courses anywhere as long as there's reception. That's great for me who likes to travel frequently.
I just love learning and this is a way I can do it without having to live in a metropolitan area or travel to a learning centre.
Thanks very much
Jenny
23 May 2026
Reply from Skillshare
Hi Jenny,
Thank you for taking the time to share such a thoughtful review. It’s wonderful to hear how much value you’re getting from your Skillshare membership and how seamlessly it fits into your lifestyle.
We’re especially happy to hear that you’ve been enjoying classes from amazing teachers like Bonnie Christine and Barbel Dressler. Being able to continue learning from creators you already love makes the experience even more meaningful.
It’s also great to know that features like pausing lessons at your own pace, sharing class projects, and learning from anywhere while traveling have helped make learning more accessible and enjoyable for you. Creating a space where people can keep learning and feel connected no matter where they live is something we care deeply about.
Thank you again for being part of the Skillshare community and for learning with us!
The absolute WORST customer service on…
The absolute WORST customer service on earth. Be careful with signing up for a trial. Even if you don't use it AND cancel it, they'll still charge you with ZERO options but to pay for the annual fee.
23 May 2025
Unprompted review
Reply from Skillshare
Hi Daniela,
We're sorry to hear how frustrating this experience has been for you. We can understand why you’d feel upset, especially if you believed your trial had been canceled and were still charged afterward.
Our trial promotion is a great opportunity to try out a Skillshare membership, but it does automatically transition into a charged subscription at the end of the trial period, unless you've cancelled beforehand.
As we're aware that the trial can pass quickly, we're careful to provide subscribers a dated reminder of when their card will be charged at the time they sign up, via their confirmation email.
Please be assured that it was definitely not our intention to catch you off guard with your subscription charge. Our system is set to automatically renew at the end of all membership packages.
Your satisfaction is our priority, and we're ready to address any issues you may have experienced. If you have an existing ticket with us, please reply to our information request with your current ticket number. Rest assured, one of our team members will promptly follow up to provide further assistance.
I didn't even want to purchase that…
I didn't even want to purchase that thing, honestly. I just got tricked into paying 500dh for a platform I didn't even use
13 February 2026
Reply from Skillshare
Hi Zineb,
We're sorry to hear this was your experience. We can understand how frustrating it feels to be charged for something you didn’t intend to keep using, especially if you didn’t get any real use out of the platform.
Our goal is never to make anyone feel misled, and we know subscription renewals can sometimes catch people off guard if the trial or billing details were missed along the way. We truly appreciate you sharing this feedback because it helps us understand where the experience can feel unclear or frustrating from a customer’s side.
To ensure that your issue receives the attention it deserves, we kindly ask you to submit a support ticket detailing your concern. This will allow our dedicated support team to investigate the matter thoroughly and provide you with the assistance you need.
Refund Experience
The ease and speed at which I was able to get a refund.
21 May 2026
Unprompted review
Reply from Skillshare
Hi Ikenna,
Thank you for sharing your experience! We’re happy to hear the refund process was quick and easy for you. Our team always aims to provide smooth and efficient support, and it’s wonderful to know we were able to help.
Great resource for learning new skills
Great resource for learning new skills, short and informative videos.
22 May 2026
Reply from Skillshare
Hi,
Thank you for your kind feedback! We’re glad you’re enjoying the short, informative classes and finding Skillshare a great resource for learning new skills.
Reply from Skillshare
Hi Yonkou,
Thanks so much! We’re glad to hear you’re finding Skillshare to be good value for money.
i outgrew this service in the span of 2 videos
limited offerings beyond very very very beginner. clearly geared toward people who have no experience whatsoever. i am interested in audio editing and the teacher of the only course, the guy from florida, is not someone i can listen to. no one coached him on his presentation style and it’s too annoying for me to finish. there are no other options beside him for my software. if you’re literally brand new to something this might be helpful as long as you’re not looking for professional presentation and a refined ability to teach.
14 May 2026
Reply from Skillshare
Hi Lena,
Thanks for taking the time to share such detailed feedback. We’re sorry to hear the course selection and teaching style didn’t meet your expectations, especially for the specific software and skill level you were looking for.
We understand how important it is to have a variety of instructors and more advanced learning options, particularly for experienced users wanting deeper, more polished content. Your comments are valuable, and we’ll be sure to share them with our content team as we continue expanding and improving our catalog.
We appreciate you giving Skillshare a try and sharing your honest experience.
Ruthless timed cancellation policy for free trial.
I believe Skillshare is a bit ruthless in thier free trial policy. After a couple days I decided to cancel but could not find the Membership/Payments area under my account. Had to leave town and forgot about it. When I returned contacted them and thye said no refund stating this policy: "Skillshare only provides a refund on memberships charged after a 7-day free trial if you contact us within 48 hours of the charge." 48 hours? I thought Evernote had the most consumer unfriendly policies. Until now.
1 May 2026
Unprompted review
Reply from Skillshare
Hi,
We can understand how frustrating this is. We sincerely value each of our member's feedback, and are very sorry to hear that you had a less than stellar experience with Skillshare. We'll be taking your thoughts into account for further consideration as we work to make Skillshare better and better each day.
We understand that this charge may have been unexpected. Skillshare trials automatically transition into a paid subscription unless cancelled before the trial ends, as outlined in the confirmation email sent at signup.
For more detailed information about our refund policy, please refer to: https://help.skillshare.com/hc/articles/204536798
Also, we provide various notifications along with your membership sign-up confirmation, you can see more here: https://help.skillshare.com/hc/articles/13898861927437
If you ever need anything else, don’t hesitate to reach out. We’re always happy to assist!
I loved the classes
I loved the classes! There are so many to choose from. The price is a bit out of reach for me, but that doesn't mean that I think it is overpriced.
20 May 2026
Reply from Skillshare
Hi Cyndi,
Thank you for sharing your experience with us! We’re glad to hear that your first course made such a positive impact and that you’ve been enjoying the platform during your trial. It’s also wonderful to know you appreciate the talented community and smooth learning experience on Skillshare.
We truly appreciate your kind words and hope your learning journey continues to inspire you!
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