Skimo Co Reviews 

1,443
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company, consistently showing the exceptional level of support provided. Customers frequently praise the knowledgeable and friendly staff for offering truly helpful advice and personalized guidance on various outdoor equipment selections. Consumers regularly note that the ordered products arrive promptly and consistently meet extremely high quality expectations for their upcoming mountain adventures. People deeply appreciate the efficient customer service and fast turnaround times whenever they require gear repairs or quick size exchanges. Some reviewers were not happy with communication problems regarding unexpected shipping delays or receiving packages that contained missing small parts.

What people talk about most

Staff

Customers consistently report positive experiences with staff, praising their exceptional knowledge and... See more

Product

Reviewers mention positive feedback about product quality, noting items are easy to adjust, look fantastic,... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpful and knowledgeable staff.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently expressing satisfaction with the fast... See more

Service

People report overwhelmingly positive experiences with service, highlighting knowledgeable and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Associate was extremely helpful, knowledgeable and efficient. He was able to push my order through to be shipped the same day slightly after the 3 pm cut off so I was able to use my gear (skins) that... See more

Rated 5 out of 5 stars

Skimo team are the best. I ve had several experiences with them thus far and it’s all 5 stars. No matter my lower level Of Knowledge and mellower state( Oregon) to be doing backcountry skiing,... See more

Rated 5 out of 5 stars

I had very good advising by phone for picking out my new skimo race set up. Products arrived promptly and were amazing. Great costumer service, knowledgable staff, fast turn-around time.

Rated 5 out of 5 stars

I was purchasing my first touring set up after having tried 3-4 times using rental equipment, so I called and spoke live to someone, it was a great experience and he walked me through all the options... See more


Company details

  1. Winter sport shop
  2. Sporting Goods Shop

Information provided by various external sources

Thanks for checking out Skimo Co, North America's first and only ski mountaineering specialty store. Please let us know if you have any questions.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(1,443)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience!

Excellent customer service! The team was very knowledgeable and friendly! My order shipped out the same day as the order was placed!

15 March 2023
Rated 5 out of 5 stars

I’d planned to buy new touring bindings…

I’d planned to buy new touring bindings and wanted an expert opinion on what to buy. I got that at skimo Co. I spoke w two enthusiastic experts who listened to what I wanted and helped my find the right product. Shipping was very fast to colorado. Recommended

2 March 2023
Rated 5 out of 5 stars

great help, great service

The staff at Skimo is super helpful and knowledgeable. I try to buy whatever I can from them. Their personal experience with so many of their offerings really helps with picking bindings and skis.

25 February 2023
Rated 5 out of 5 stars

Buying boots online is not easy

Buying boots online is not easy. I live in Michigan and have a large foot. Finding a local fitter with options in my size is impossible. Skimo was able to recommend a boot that worked perfectly.

10 January 2023
Rated 5 out of 5 stars

Over the top customer service

Over the top customer service, somehow my order came wrong good chance it was my fault since it was over phone order and they offered to replace the skis even though they had been pre-mounted with bindings

6 January 2023
Rated 5 out of 5 stars

Spot on!

Very knowledgeable and helpful staff who help you evaluate gear options strategically.

13 December 2022
Rated 5 out of 5 stars

Great experience

Great experience. I had ordered the incorrect size but skimo team was awesome in getting it returned and getting me a replacement

8 December 2022

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