skinChemists Reviews 151

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their effectiveness, noting improvements in skin hydration, texture, and overall appearance. Many also highlight the luxurious feel and pleasant scent of the items, with some appreciating the anti-aging benefits and quick absorption without residue. The delivery service is consistently described as fast and efficient, with items arriving promptly and well-packaged. However, some customers also noted issues with delivery times, experiencing delays even after paying for express shipping, and in some cases, not receiving their orders at all. A few other people also felt that the product quality was low, leading to allergic reactions, skin irritation, or a lack of desired results, and expressed dissatisfaction with the company's customer service regarding these issues.

What people talk about most

Product

Customers are generally satisfied with the products, finding them effective for skincare routines and noting... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising products that absorb easily,... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers feeling that products are... See more

Order

Consumers have mixed experiences with ordering, with some praising the ease of ordering and quick delivery,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Product was delivered very quickly, in a day or so. I have used it now for less than s week and ot seems to be good one. Absorbs easily to my skin and no allergic reaction. I am happy so far

Rated 4 out of 5 stars

Skin Chemists products have been my favourites for many years. Do you want to look younger with brighter, more supple skin? Buy their products and you won't regret it.

Rated 4 out of 5 stars

The eye serum is nice. It looks like a clear gel, but becomes more watery when put on the skin. It’s ok, but I haven’t noticed a change in my fine lines yet, though it’s early days.

Rated 4 out of 5 stars

I love the skin research range. I use the serum and it’s very good and helps my dry aging skin. I always buy at a discounted price but the products I have tried have been good so far.

Company replied


Company details

  1. #230 of 254 best companies in Health and beauty shop

Written by the company

Discover SkinChemists luxury skincare recommended for those looking for anything between gentle exfoliation or combatting fine lines & tough wrinkles. Home of the Youth Series, Wrinkle Killer, Bee Venom, Rose Quartz ranges.


Contact info

3.9

Great

TrustScore 4 out of 5

151 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

really BAD customer services

really BAD customer services . I won a prize from then 4th dec and still not received they ignore e-mails and messages . said parcel posted 14thdec and now say posted again tracked but could not give tracking number as not issued yet . I know all their parcels tracked as ive bought goods from them in the past , so my prize still not left warehouse 17 days later .

21 December 2017
Unprompted review
skinChemists logo

Reply from skinChemists

We’re really sorry to hear about your experience – this is not the standard we aim to provide. We’d like to make things right as quickly as possible. Please email us at helpdesk@skinchemists.com with your order number, and our team will rectify this straight away.

Thank you for your feedback – we really appreciate the chance to improve.

Show reviews in all languages. (151 reviews)

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