Skinnydip London Reviews 

I love skinny dip products so much and have never had an issue until I tried to return something. I sent a return on the 9th June and nearly 6 weeks later I’m still waiting for a refund. Some communication with customer services but they’re incredibly slow to respond. I this point I imagine I’m not getting a refund. It’s such a shame because I really do love their products but this puts me off ordering in the future.

Update:
Changed my previous 2 start review to 1 star after they suggested I reach out to customer service again off the back of this review. I did this and customer service sent me a generic email they sent me twice before asking for evidence of shipping, which I have shared twice before. I sent my return 6 weeks ago and at this point I don’t think I’m getting a refund and they’ve just stolen my money. An actual joke.

I have just received a delivery and it’s completely the wrong item. I will be looking for a refund straight away.

In response to the reply to this original post-I have reached out to the customer services team and have heard nothing

Having made an error with my order I contacted Customer Services
Poppie dealt with my enquiry providing excellent service and the required outcome I wanted
I want to thank Poppie as she kept me informed throughout the process and went above and beyond my expectations

I placed my order on the 24th June for 2 x items which the delivery has been split. 1st item has arrived with no issue however i am still waiting for the 2nd item to be dispatched.

I contacted customer service on the 3rd July and received a reply the same day stating
"Due to a high volume of orders, we’re experiencing a slight delay in our warehouse. But don’t worry – your parcel is still being picked and packed and will be on its way to you very soon!"

almost 2 x weeks later and still nothing! i have emailed customer service again on the 12th July and still awaiting a response.

I understand delays happen but when paying £4.50 for delivery i don't expect it to take 3 weeks (and counting) with no communication.

I loved Skinnydip but this experience seriously puts me off them and would no longer recommend them.

Ordered 26 June (Request #480202). Items arrived separately; one t-shirt had a hole in the seam (refunded). Spoke to Molly (via her own email) and Alessia from support via email—still waiting for responses as usual. They tell you to contact them but they don’t deal with it. Communication stopped when chasing the rest of the order. Also still waiting for a sweatshirt to arrive.

Previously reliable earlier this year, but I can now see many customers now reporting the same issues. This breaches basic consumer protection rights. Very disappointing for Skinnydip!

Lottie and team were so incredibly helpful exchanging a phone case for me when I ordered the wrong size in error. Great customer service thank you!

This is my second review thanks to a different issue. I have returned 4 items but only received refund for 3. They are not listening to my issue at all and constantly cut and paste the same excuses. Avoid at all costs!

I ordered a phone case about a month ago and unfortunately the stickers started flaking on it which meant I had received a faulty item, I reached out to their customer support service which put me in touch with Amauche who quickly resolved my problem and issued me with a refund 🩷

Stay away from this brand. I placed an order on the 19th June and have received no updates for it. I have been ignored by their customer service team via Instagram, email and Whatsapp. Have had no refund, which has been requested on multiple occasions.

I inadvertently selected the incorrect case model when ordering for my iPhone and emailed customer support to request they ship the correct model instead.
Received excellent service from Poppie who advised the process and supplied all the details needed to return the incorrect item and a replacement was sent out on point of the return being dropped at the post office.

Amauche was wonderful in helping me by providing me quickly with a replacement to my faulty phone case. However, normal email servers did not respond and ignored my help requests!!

Gutted! I ordered two Disney jumpers next day delivery to take on holiday. Both arrived a few days late so wasn’t able to take either! I then returned one in May and still haven’t received a refund despite emailing and sending a WhatsApp message!

I haven’t left a review before but I feel like this was warranted as I feel totally robbed!!

We were very impressed with Amauche - she was incredibly helpful when returning an item of clothing.

I had an issue that I needed support with and Poppie was very helpful sorting this out for me in a timely manner

Customer service is great! Had my issue sorted within a few days by the lovely Aiysha! 🩷

Great customer support. Every top is a great design. I’m not a massive fan of the DTF design but this still looks ok

I placed an order on 14th June and paid £4.50 for 3-5 day delivery. Contacted customer service a week later as the item still hadn’t been despatched. Was told it could take 7-10 days in a generic email. I then received an email to say it had been despatched, but 5 days later and still nothing.

I emailed again on 2nd July for an update on my parcel. The “track your order” button on the despatch email has no link attached to actually track your order and when you go through your account it makes you download an app, which also has no tracking information.
In reply to my email for an update, I was told I had been refunded. Not one of my questions was answered and I had clearly stated in the email I wanted tracking info not a refund. I replied and have had no reply from the company since.

I will mention I was given a 20% off discount code for my next order. But when I went to use the code on the SAME item I had already ordered once, the price of the item had gone up (bare in mind I never bought it on sale, I paid full price) and I was paying the exact same amount with the discount, so what was the point?

Would never purchase from here again and will be sharing.

Amauche was very helpful and sorted my issue for me

Lottie was lovely!

LOVE my Skinnydip t-shirts, GREAT quality.

My parcel was marked as being delivered to the wrong house, but the parcel wasn't there. I messaged the Customer Services team, Lottie replied, she was super helpful, got my order re-sent and kept me updated along the way.

Will be ordering again.