Skinnydip London Reviews 

Really helpful customer support! Thank you so much for all your help!

I had some issues with receiving the wrong order (#2466939) but Amauche was super helpful in giving me the option to have a direct return and a replacement! Super quick and reliable customer service :)

Ordered 2 tops from Skinny dip for my sisters birthday (ORDER #2461779), had issues with parcel not arriving with no updates but emailed the customer support and Lottie helped sort it by forwarding my delivery image and it was over the neighbours gate, so a big Thankyou to Lottie. Tops are amazing. 😍🫶

I recently ordered a personalised phone case from Skinnydip London (Order #2467942). Unfortunately the print placement on the case I received didn’t quite match the approved design preview, so I contacted customer services with some comparison photos.

Ava from the support team was incredibly kind, understanding and quick to help. My concern was resolved almost immediately with a full refund, and the communication throughout was friendly and professional.

While I was disappointed initially, the aftercare and willingness to help genuinely turned the experience into a positive one. It’s refreshing to deal with a company that clearly values customer satisfaction and responds with empathy rather than arguments.

Thank you again Ava and the Skinnydip team 💖 I look forward to reordering!

Ridiculous delivery times. My daughter is waiting patiently for her iphone cover before she can use it. There were no updates on the delivery for days. Messaging on FB was ignored. I sent an email to complain about the delivery being 11 days after ordering once I finally received the tracking information and the response was to send me back the tracking link I had already used to quote the slowness of said delivery? No offer of a delivery charge reduction or it being waived. £4:50 delivery charge is ridiculous- that should cover next day signed for never mind 11 days for a phone cover. And they wonder why people use Amazon.

I placed order #2469044 on Wednesday, and received an email from Lottie in Customer Services on Thursday to let me know the case I ordered was no longer available but she gave me 3 options to rectify this and was so lovely and prompt in replies. Hopefully the Disney Princess case comes back in stock soon so I can reorder as my daughter will love it!

Received my order quickly enough but their customer service is awful. I’d ordered a phone case and screen protector, the screen protector is for the wrong phone. They asked for a photo of the item which I sent, since then nothing, I’ve asked them twice for updates no response.

Their delivery times are dreadful. This is the 3rd time I have ordered through skinny dip and it is definitely is not 3-5 working days, every time it’s a different excuse.

Pyjamas l ordered didn't arrive. I contacted Skinnydip London to be told there were no pyjamas. Now, I'm trying to get a refund, but something very dodgy about the email in trying to reply to. No one's coming back to confirm they're going to send it. Think I've been scammed!

Everything came correctly and the costumer service was friendly!🩷

The customer service team at Skinnydip were amazing. This includes Amauche, Lottie and Ava that really helped me out with my order refund of a faulty product

Order number was #2432692

My order was stolen due to delivery issues(not company based). Amauche was extremely helpful in getting my order #2469575 re processed and a replacement sent out.

Thank you!!

I had to use the customer service due to my own error. The team were extremely helpful, they responded quickly and helped me resolve my problem. I dealt with Lottie, Alessia and Amauche. (All fantastic)
The quality of the products are great and I would highly recommend.
Order 2446972

Great customer service, Poppie is a certified legend

Jumpers were lovely but too small. Sent back with the intention of getting a refund then re ordering correct size. Tracking showed item received back to them 7th April. Everyime I messaged to chase i was given an automated email of wait 14 days. After telling them I was beginning a charge back on my credit as I was owed over £300, they refunded yesterday, 28 days, including 20 working days after they received it. Really unimpressed with the customer service and now won't be placing another order ever again.

My order (2467671) was placed 03/05. For some reason the details were sent to another email address that I dont use!!!!
I queried lack of order confirmation etc with Skinnydip. A lovely girl named Lottie dealt with me. She was fantastic! After trawling around her systems she found my order!!! Thankfully all is ok now. She was such a lovely, helpful and professional employee.
My experience was exceptionally positive. Will certainly use Skinnydip again....all thanks to Lottie

I ordered for the 1st time and the jumper i ordered was so lovely. Great quality and so pretty. But it arrived with a black mark! I was so sad. I emailed them with a picture, straight away replaced it. No more questions, customer service is amazing. Quick, straight to the point. Love this company, will be using again!
2467252

I have ordered from Skinnydip many times over the years with no issues at all. However, my recent experience has made me a bit wary of shopping online with them in future. I placed an order 7 weeks ago for 2 items. After a week I had received 1 of my items. After 2 weeks I heard nothing about my other item so reached out to customer support. I received a reply stating my item had been declared as lost and they would send a replacement. I received the order confirmation through for this but a couple of weeks later still no item. I spoke with customer support again, they said they would chase my order for me, heard nothing more after that. I reached out again today and received a response saying my refund had been issued. I am grateful to at least get a refund but I’m very disappointed that I didn’t receive my item because I was really looking forward to it and I’m a bit frustrated it took 7 weeks to get to this conclusion.

Exceptional service from lottie who dealt quickly and efficiently with my return issue. Friendly and professional service, thank you 🙏

Ordered a Wallace and gromit case. Didn’t hear anything for a while. I contacted customer service and was told it was a technical error and then a system error that failed to contact me, but my item was now out of stock. Despite it being printed to order and showing in stock on the website still. Waiting for a refund.