While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting their effectiveness in improving skin, hair, and nails. Many appreciate the fast delivery service and the generous inclusion of free samples with their orders, which often leads them to discover and purchase additional items. The overall service is frequently described as fantastic, with people highlighting the helpfulness of the staff and the ease of ordering. A few people mentioned minor issues, such as difficulty with a product dispenser or an unexpected skin reaction to a new product. Some also noted that certain products had a taste that required masking. However, these instances appear to be isolated, with the vast majority of consumers expressing high satisfaction with both the products and the company's service.

What people talk about most

Product

Consumers are highly satisfied with the products, often noting their effectiveness and good value. Many... See more

Quality

Customers had positive experiences with quality, consistently praising the effectiveness of the products.... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the very fast and... See more

Order

Reviewers express satisfaction with their orders, often highlighting the inclusion of free samples which... See more

Service

Clients share positive opinions on service, consistently praising its speed and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb product,I ordered the collagen marine and like others I also got a lot of free samples.My nails and hair have always taken ages to grow,how ever since taking these capsules my nails are growing... See more

Rated 5 out of 5 stars

Just started my second pack of the Marine Collagen and already I’ve noticed a big difference in my joints…no more stiffness while getting up in the mornings 👍 Have tried another product! before... See more

Rated 5 out of 5 stars

Just received my first order of double hydrolysed marine collagen. Arrived within 2 days of ordering along with a voucher for unlimited orders & a bunch full of samples. Can’t wait to try them alongs... See more

Rated 5 out of 5 stars

I’ve been searching for halal bovine collagen in the UK for a long time, and I finally found SkinPep! My order arrived today, and to my surprise, it came with so many free samples — marine collagen s... See more


Company details

  1. #12 of 41 best companies in Cosmetic Products Manufacturer
  2. #47 of 218 best companies in Beauty product supplier

Written by the company

SkinPep® Premium Aesthetic SkinCare -Korean-Inspired Glass Skin - For over 15 Years, Our British-Born Brand, Has Been Pioneering Advanced Skincare & Hydrolysed Collagen Supplements Inspired By The Science Of Korean Cosmeceuticals. Our Multi-Layered Formulations With Cell-Communicating Encapsulated Growth Factors, Clinically Dosed Botanicals & Double-Hydrolysed Collagen Peptides Are Designed To Work In Harmony With Your Skin To Deliver Results You Can See, Feel & Trust. Our Mission Is To Provide Exceptional Customer Service While Delivering The UK’s Finest, Clinically Proven Health & Beauty Essentials — With A Price Match Guarantee, Direct To Your Door.


Contact info

  • Saint John Street 145-157, EC1V 4PW, London, United Kingdom

  • skinpep.com

4.8

Excellent

TrustScore 5 out of 5

586 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality products and Quality service.…

Skin Pep products are of excellent quality and do a wonderful job of hydrating,plumping and tightening my skin. Have tried many products and brands over the years,but always go back to Skin Pep. Thank You.

18 August 2022
Rated 5 out of 5 stars

Amazing Products

My order arrived within 3 days, what can I say ‘WOW’ so impressed with what arrived, I ordered two items sunscreen and dark circle eraser plus, a free trial skincare, I was so delighted with my big bundle of goodies, the was a number of day, night, eye and serum, also a hydra boost, neck mask and ultra retinol serum. I used this company many years ago so glad I’ve returned. Looking forward to purchasing day and night cream as I have been using the sachets and skin feels amazing. Thank you SkinPep xxxx

5 August 2022
Rated 5 out of 5 stars

Happy to recommend Skin Pep products

I am a returning customer. Skin Pep products.have always been kind to my skin. As a company, they are generous with their samples which give customers a great opportunity to try out many of their products and so make an informed decision about future purchases. I am happy to recommend them.

4 August 2022
Rated 5 out of 5 stars

Love everything about this company

Products amazing,speedy delivery, customer service is second to none was missing an item from my order an email to them and this item was delivered very quickly.The products work great,the prices are affordable what more could you want,will continue to use this company.

3 August 2022
Rated 5 out of 5 stars

Exceptional!

Thank you SkinPep for my recent order! I have to admit I was so excited to receive it knowing how generous this company has been in the past with samples of their fantastic products. I sit for ages going through everything :) Their stuff really works, and you don't have to spend an extortionate amount to get great quality and results. I'll be back!

1 August 2022
Unprompted review
Rated 5 out of 5 stars

Love ❤️ skinpep products

My experience has always been a good one .the customer service goes above and beyond even taking time out to explain what products was the best for me and how to use them . I’ve never experienced that with any other company.
Skinpep are very generous with their samples which is how I ended up using all their products.
I have been using them daily for many years and now they have a new foam wash I just tried and it’s amazing as well .
The day cream is so lovely under my foundation . I really cannot say that I dislike any of the products I’ve tried ,I literally use them all . The chemical peel is so good the wrinkle clear is also so good . I’m a big fan of them all and so many special offers that when I see that email I jump on it and stock up .

I’ve just bought the collagen re- nu capsules I see them online on google lots of different makes but I feel I have trust with skinpep and if it’s something I’m putting in my body I want to know it’s safe .
I’ve not taken any yet so I will leave a review on them after a couple of months .

Skinpep products have changed my life I get told I look 10 yrs younger all the time . I wish these products had been around when I was younger your never too young to take care of your skin .

Bottom line the products work brilliantly the service is terrific and affordable prices what more would you want 😃

24 July 2022
Rated 5 out of 5 stars

I’ve been using skinpep for years now

I’ve been using skinpep for years now. As a cosmetologist I can honestly say their products are fab and well worth the money.
The uk distributor company itself is beyond good; fast deliveries with added freebies.
Recently I ordered a day cream and was sent a night cream by mistake. A quick message to Admin and two days later I received the day cream with no mention of payment for their mistake.
Fabulous service and 10/10 products.

18 June 2022
Rated 5 out of 5 stars

Brilliant products

Brilliant products! & also offered complimentary samples to try out! Im a regular customer and i cannot fault their products! The retinol and Hyralonic acid is my favourite!

21 May 2022
Rated 5 out of 5 stars

I love Skin Pep products

I love Skin Pep products. Easy to use website, ordering is simple and great choice of sizes of products available. Customer service is fantastic, if you message them with any questions you'll get an answer the same day but usually within an hour.

16 May 2022
Rated 5 out of 5 stars

Great products that work well together-…

Great products that work well together- it takes about 3 weeks to notice a difference and you need to keep to the routine but well worth the effort! The directions are easy to follow and informative.

I’m middle aged and suffer with a quite rough complexion and large pores. I’ve had good results!

12 May 2022
Rated 5 out of 5 stars

Excellent service

Excellent service, as always. Super fast delivery, outstanding products at deceptively low prices for the quality, and then on top of all that.... extremely generous free gifts

28 April 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look