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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting their effectiveness in improving skin, hair, and nails. Many appreciate the fast delivery service and the generous inclusion of free samples with their orders, which often leads them to discover and purchase additional items. The overall service is frequently described as fantastic, with people highlighting the helpfulness of the staff and the ease of ordering. A few people mentioned minor issues, such as difficulty with a product dispenser or an unexpected skin reaction to a new product. Some also noted that certain products had a taste that required masking. However, these instances appear to be isolated, with the vast majority of consumers expressing high satisfaction with both the products and the company's service.

What people talk about most

Product

Consumers are highly satisfied with the products, often noting their effectiveness and good value. Many... See more

Quality

Customers had positive experiences with quality, consistently praising the effectiveness of the products.... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the very fast and... See more

Order

Reviewers express satisfaction with their orders, often highlighting the inclusion of free samples which... See more

Service

Clients share positive opinions on service, consistently praising its speed and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb product,I ordered the collagen marine and like others I also got a lot of free samples.My nails and hair have always taken ages to grow,how ever since taking these capsules my nails are growing... See more

Rated 5 out of 5 stars

Just started my second pack of the Marine Collagen and already I’ve noticed a big difference in my joints…no more stiffness while getting up in the mornings 👍 Have tried another product! before... See more

Rated 5 out of 5 stars

Just received my first order of double hydrolysed marine collagen. Arrived within 2 days of ordering along with a voucher for unlimited orders & a bunch full of samples. Can’t wait to try them alongs... See more

Rated 5 out of 5 stars

I’ve been searching for halal bovine collagen in the UK for a long time, and I finally found SkinPep! My order arrived today, and to my surprise, it came with so many free samples — marine collagen s... See more


Company details

  1. #12 of 41 best companies in Cosmetic Products Manufacturer
  2. #47 of 218 best companies in Beauty product supplier

Written by the company

SkinPep® Premium Aesthetic SkinCare -Korean-Inspired Glass Skin - For over 15 Years, Our British-Born Brand, Has Been Pioneering Advanced Skincare & Hydrolysed Collagen Supplements Inspired By The Science Of Korean Cosmeceuticals. Our Multi-Layered Formulations With Cell-Communicating Encapsulated Growth Factors, Clinically Dosed Botanicals & Double-Hydrolysed Collagen Peptides Are Designed To Work In Harmony With Your Skin To Deliver Results You Can See, Feel & Trust. Our Mission Is To Provide Exceptional Customer Service While Delivering The UK’s Finest, Clinically Proven Health & Beauty Essentials — With A Price Match Guarantee, Direct To Your Door.


Contact info

  • Saint John Street 145-157, EC1V 4PW, London, United Kingdom

  • skinpep.com

4.8

Excellent

TrustScore 5 out of 5

586 reviews

5-star
4-star
3-star
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1-star

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Rated 5 out of 5 stars

Fast delivery

Just received my first order of double hydrolysed marine collagen.
Arrived within 2 days of ordering along with a voucher for unlimited orders & a bunch full of samples. Can’t wait to try them alongside my weight loss journey

4 October 2025
Unprompted review
Rated 3 out of 5 stars

Really happy with this and thank you so…

Really happy with this and thank you so much for the free samples! However, this is the 4th time I’m drinking it and I developed a rash and red bumps around the nose area and I really hope this goes away :(

5 September 2025
Unprompted review
Skin Pep logo

Reply from Skin Pep

Thank you for your feedback — we’re really glad you enjoyed the product and free samples. We’ve checked our records and located your eBay order. We’re sorry to hear you’ve noticed some skin irritation. Our collagen is made from pure, food-grade peptides, and it’s very unlikely to trigger a rash or redness unless another factor is involved (for example, a new skincare product, topical retinol, or temporary sensitivity).

Please contact us directly via the contact section of our website so we can offer a replacement or help identify what may have caused your reaction. We take safety and customer experience very seriously.

Warm regards
Simon
SkinPep Customer Services

Rated 5 out of 5 stars

Collagen Capsules

Great delivery service,2nd time buying from them of Collagen Capsules.
Skin care samples a wee surprise in your delivery!

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Over a decade...

Ihave been using SkinPep products for over a decade and will not use anything else. My skin is sensitive and I do not suffer any adverse effects.

30 July 2025
Rated 5 out of 5 stars

Great products

Great products I keep coming back to. The Hyaluronic acid is fantastic and so it the night serum. All are very recommended

28 July 2025
Rated 5 out of 5 stars

Service was fantastic

Service was fantastic, lots of free products which was a lovely surprise, can’t wait to use the products and see how they help my beauty regime

4 August 2025
Rated 5 out of 5 stars

I bought collagen renu peptide complex…

I bought collagen renu peptide complex 1000mg capsules for the first time and within a week my skin started to feel and look more hydrated and supple. The added bonus was I found a difference in my joints too. My hair also feels thicker. After 3 weeks people have already started commenting on my skin. The added bonus was the company sending a few freebies in the post. I am really happy with the product and wanted to see if there was an even better one with this company but it does not really say which one is a best seller . I dont really leave reviews for products but felt that this one deserved it. Shahana

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Receiving my order

Receiving my order. It is early days as I have recently received. I must admit I can't wait to start using. Plus the bonus of free samples I didnot expect. Thankyou! I have tried the facial items. And found them a pleasure to use. Very light on the skin, leaves skin glowing. My favourite is the eye cream.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Poor Skinpep customer care

Update 27 July 2025
Received a lovely apology and my pack - back on top Skinpep. Thank you 👌
27 June 2025
I did not receive the free pack with the order, I have emailed the company and messaged via the website and received no response.
Love the product but disappointed by the skinpeps customer care

27 June 2025
Skin Pep logo

Reply from Skin Pep

Dear Rachel, sorry, but your message was not forwarded to me by a new member of our team. We have since brought this to their attention, and this will never happen again.

Your missing free treatment kit (RRP £65) plus an additional free bag of our new upgraded bovine collagen powder was shipped earlier today and will arrive within 2 working days.

Package size
Parcel
Weight
300g
Shipping service
Tracked 48 Carrier logo
Batch number
B17655
Manifest date
22/07/2025 14:16
Tracking number
PM399802079GB

I hope you can update this review after it has arrived.

Once again, sorry for the mistake, and we promise that it will never happen again.

warm regards
Simon
SkinPep Customer Services

Rated 5 out of 5 stars

Great experience

Great experience, always delivering on time, love the free samples of the collagen renewal day and night moisturisers, I’ve had a subscription for years now and they have been great!

9 June 2025
Rated 5 out of 5 stars

I love these products and I love the…

I love these products and I love the free gifts you always get when you order sometimes it’s a handful of lovely samples and o th er times it’s a huge selection.

My aesthetician recommended these products as they have a lot of high active ingredients, she said the company doesn’t spend all its money on fancy packaging and advertising so they can offer much better prices for a great product.

My ski bags changed xonpeltlwg and now feels balanced and free form menopausal breakouts

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Not only how amazing skin pep is the…

Not only how amazing skin pep is the customer service is outstanding.
Simon took time to call me back and the advice he gave me about the products was fantastic.
Thank you Simon.

The products are fantastic and the collagen drinking shots are amazing.

Sharandeep!!

23 June 2025
Rated 5 out of 5 stars

Excellent collagen products

I have been using collagen for years and the bovine and marine collagen is wonderful. I have tried many brands over the years but this is the best one and great value for money. Subscription makes it cheaper too. Highly recommended.

16 June 2025
Unprompted review

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