Skin Pharmacy Reviews 

220
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and effectiveness of the products, noting the fantastic range and value offered. Reviewers frequently highlight the exceptional customer service, describing staff as friendly, helpful, and professional. Many appreciate the quick responses, clear communication, and the team's ability to resolve issues efficiently, often going above and beyond. Delivery service is consistently praised for being quick and efficient, ensuring goods arrive promptly. However, some people mentioned experiencing delays, inaccurate information, and poor communication from customer service, leading to frustrating experiences.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers consistently praising the quality and... See more

Customer service

People report positive experiences with customer service, highlighting outstanding and fantastic support from... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the quick... See more

Staff

Reviewers mention positive feedback about staff, consistently describing them as helpful, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first time purchasing from this company, and I’m really glad I gave them a try. The products themselves are great, and I’ve been happy with the results so far. I did run into a small i... See more

Rated 5 out of 5 stars

I’ve been ordering from Skin Pharmacy for a while now, and they’ve never let me down. Their product range is fantastic, and delivery is always super quick. What really stands out is the customer s... See more

Rated 5 out of 5 stars

My first order with skin pharmacy came well packaged. Customer service was great. I requested same day delivery which Mo made happen! Lovely free gifts were added. Second order was slow but resolved q... See more

Rated 5 out of 5 stars

As a skincare lover and someone now getting to the stage of "maturing skin" - skin pharmacy have a huge amount of knowledge and an incredible range of products. My "Go to" skincare site now.


Company details

  1. Skin care clinic

Written by the company

Authorised Stockist of Medical-Grade Skincare from Trusted Brands.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

220 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(220)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

This is my second order of Zo skincare products. The pharmacy contacted me to say they needed to split the delivery in two parts and the comms was absolutely 10/10 throughout. Hand delivered at the door speaks for amazing service for their customers.
And just a word about the Zo skin products: I strongly recommend! If you are scared of the radical night repair (Retinol) then try the Complexion renewal pads and the hydrating cleanser, you will see improvement imminent!

29 March 2023
Rated 5 out of 5 stars

Excellent customer service

I ordered an Alumier MD vitamin rich serum and the pump was faulty so I was unable to use the product, I contacted skin pharmacy and received excellent customer service and a replacement product next day.

23 March 2023
Rated 5 out of 5 stars

Excellent

Very happy with the service received. Arrived within 2 days and a great product. Very happy 😊

23 March 2023
Rated 5 out of 5 stars

I am giving the company 5* for sure

I am giving the company 5* for sure. I have reached out to the company in advance and asked about international delivery to Hong Kong. My email was answered very promptly. After placing an order it took quite a few days to get the order shipped, after enquiring further I was made aware that my parcel got stuck with Royal Mail as we do not have postcodes in HK (RM should know that). I got anxious. It was my first order. Mahmoud reassured me that the order would be shipped by another service provider as soon as RM sent it back. Once order was posted by UPS I received it in 48h! The reason why I am giving 5* is that things always go wrong with couriers, we know that. It is important how the company acts when things go wrong. Not when they are perfect. I will definitely return to place more orders in the future.

22 March 2023
Rated 5 out of 5 stars

Excellent service

Excellent service, speedy delivery at great prices, beautifully packaged. Wouldn’t use anywhere else for my Zo Obagi products highly recommend skin pharmacy.

1 March 2023
Rated 5 out of 5 stars

Products are great

Products are great. I needed a change in products as my skin felt dull and dry. A few weeks after I started using the products my skin felt and looked more hydrated and radiant. I will be putting in an order this week for even more products.

29 December 2022
Rated 5 out of 5 stars

My go to Skin pharmacy

My go to Skin pharmacy always great service and communication and reasonably priced in comparison to other Skin pharmacies. Thank you

25 January 2023

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