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skinstitut.com Reviews 825

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TrustScore 3.5 out of 5

3.4

Cosmetics shop
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Rated 1 out of 5 stars

This company is a scam. Beware. Paid more than £100 for product. Courier which is DHL delayed delivery twice and then sent back the products without attempting to deliver again. Worse thing is, contac... See more

Rated 5 out of 5 stars

I've always been impressed with their products. I have been repurchasing the glycolic scrub, micro peel and laser aid. I honestly can't find a replacement for it elsewhere. I love how the scrub do... See more

Rated 1 out of 5 stars

Very bad reaction to SPF cream Tightness and extreme dryness of skin. Red marks under eye area Skin very irritated and sore. Unable to apply anything to soothe my skin as yet Obviously very disappo... See more

Company replied

Rated 5 out of 5 stars

AMAZING SKIN - Even though live in England - I buy skinstitut scrub, and creams - my skin has never looked better since this discovery and I can tell you I have spent lots on rubbish - this works. I... See more

Company details

  1. Cosmetics shop

Information provided by various external sources

We use the very best quality cosmeceutical ingredients, advanced delivery systems and cruelty-free, vegan formulations to deliver transformative results. Free shipping Australia-wide.

Contact info

3.4

Average

TrustScore 3.5 out of 5

825 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I'm in love

As a returning, happy customer, I absolutely love the products, prices are more than reasonable and my goodies were delivered in a timely manner. Win, win, win!

31 January 2022
Rated 5 out of 5 stars

gives me amazing skin

AMAZING SKIN - Even though live in England - I buy skinstitut scrub, and creams - my skin has never looked better since this discovery and I can tell you I have spent lots on rubbish - this works. I am 48 and it has taken 10 years off me . no more blackheads or clogged pores - the glycolic scrub is amazing as are their moisturisers and serum ( retinol ) x BUY it now

29 January 2022
Rated 5 out of 5 stars

Great products

Quick delivery (within 72 hours), effective products that are a pleasure to use and very economical for the high quality

28 January 2022
Rated 1 out of 5 stars

Disappointed, again

I ordered 2 of the advertised 5 bulk pack & received confirmation of my purchase.
I then received a message to say what I ordered was not available as a ‘bulk pack’ & that my money would be refunded in 3-5 working days.
Why would you advertise products that are not for sale?
How can you add products to your cart if they are not able to be purchased?
I am still without the products I would like, my funds have not yet been refunded so will have to wait until they are & go through the whole ordering process again.
I have been ordering from this company for over 10 years & prior to my last 2 orders, have never had any problems.

27 January 2022
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Reply from skinstitut.com

Hi Annette, Thank you for your feedback! Your order was refunded due to a discount code being applied when purchasing a kit. Our kits are excluded from our bundle deals as they are already set at price point that is less than the value of the products included. I have attempted to issue your refund again as it seems to have bounced back initially. We do sincerely apologise for any inconvenience caused and would love to help you with a replacement order. Please reach out to us directly via skin@skinstitut.com.au and we can assist you if you have any questions.  Kind regards, Skinstitut Customer Service.

Rated 5 out of 5 stars

I can't fault the service or products

I can't fault the service or products. The products have improved my skin and even when I placed an order online forgetting to put in the discount code. I contacted customer service team who promptly rectified.

26 January 2022
Rated 5 out of 5 stars

Cranky skin made happy

I have always had sensitive skin and a lot of trouble with breakouts. Skinstitute products don't irritate at all they leave my skin feeling refreshed and clean. Breakouts have reduced dramatically and I can wear the 50+ sunscreen all day without it leaving my skin more burned than the sun would do without it. Love these products and could not recommend highly enough.

13 January 2022

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