Skin Vitality Medical Clinic Reviews 

755
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 714 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and genuinely caring, making them feel comfortable and at ease. Many people highlight the exceptional service, noting that procedures are explained in detail and performed with a gentle touch, ensuring a positive user experience. Reviewers also appreciate the welcoming atmosphere and the professionalism across various locations, contributing to overall satisfaction. However, some customers also noted dissatisfaction with aspects of customer service, feeling their concerns were not taken seriously or that they were treated disrespectfully.

What people talk about most

Staff

Consumers find staff to be exceptionally positive, consistently describing them as friendly, welcoming, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing their visits as incredible,... See more

Location

Clients share positive opinions on location, with many reviewers consistently praising various branches for... See more

Customer service

People report positive experiences with customer service, often feeling cared for and respected. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was wonderful. All the ladies on staff were so helpful, kind, and knowledgeable. Knowledge in this industry seems like a bare minimum- but these ladies go above and beyond to understand... See more

Company replied

Rated 5 out of 5 stars

I had a good experience at Skin Vitality. The staff and the nurse were all friendly and welcoming, which made me feel comfortable. The clinic is clean and has a relaxing atmosphere. Overall, the team... See more

Company replied

Rated 5 out of 5 stars

I’m nervous and have always been hesitant about Botox but I’m actually excited now after talking with them today. I look forward to what can be done and it was easily explained to me with a focus of s... See more

Company replied

Rated 5 out of 5 stars

I always have an incredible experience at Skin Vitality Whitby location. Jocelyn is so very helpful, and always helps me decide what to do. My injector Erina is fantastic, wouldn't trust anyone elce w... See more

Company replied


Company details

  1. Clinic
  2. Facial spa
  3. Health and beauty shop
  4. Laser hair removal service
  5. Medical spa
  6. Skin care clinic

Written by the company

Established in 1992. Skin Vitality Medical Clinic operates 14 locations across Southeastern Ontario and is recognized as the largest provider of non-surgical medical aesthetic treatments in Canada. Our medical team includes over 200 professionals, including 10 Medical Doctors, 40 Nurse Practitioners, and a dedicated group of Registered Nurses and Registered Practical Nurses. We are proud to be the country's largest provider of Botox®, Dysport®, Juvederm®, Teosyal®, CoolSculpting®, Sculptra® (Face and Butt), PRP for Face and Hair Restoration, DP4 Microneedling, Exosome Glow treatments, Morpheus8, EMSculpt®, Fraxel®, Laser Hair Removal, and Plus 90™/IntimaLase® Vaginal Rejuvenation. At Skin Vitality, we are committed to delivering personalized, results-driven treatment plans using the latest in injectable, regenerative, and body-contouring technologies--helping every client feel confident, refreshed, and empowered in their skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

755 reviews

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Asks customers to review

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Replied to 91% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(755)

722 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional

Very professional, fast and friendly service! Will be going back for more services.

20 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We truly appreciate your kind words and 5-star feedback. It was a pleasure having you at our clinic, and we are so happy to hear you enjoyed your experience. Thank you for your trust and support!

Rated 5 out of 5 stars

I really enjoyed my first experience at…

I really enjoyed my first experience at the Hamilton location. Staff was lovely and so welcoming! Very thorough consultation and answered all questions I had:)

20 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for sharing your experience with us! We are thrilled to hear you were happy with your visit and the care provided by our team. We can’t wait to welcome you back again soon.

Rated 5 out of 5 stars

I have been going to skin vitality for…

I have been going to skin vitality for a few years now and I have always had a great experience each time. I have had several different injectors and all have a high level of knowledge about the industry. I have been very happy with the outcome of my Botox.

20 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for sharing your experience with us! We are thrilled to hear you were happy with your visit and the care provided by our team. We can’t wait to welcome you back again soon.

Rated 5 out of 5 stars

My nurse was absolutely wonderful

My nurse was absolutely wonderful

20 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for the wonderful review! We are so grateful for your support and are thrilled to hear you had a great experience with our team. We look forward to seeing you again soon!

Rated 5 out of 5 stars

I absolutely love this clinic

I absolutely love this clinic. It's clean, modern, wonderful and a smart clinical team. I don't trust anyone else with my face, or provide the top shelf care and advice I receive. Thank you. Can't wait to return!

20 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for the wonderful review! We are so grateful for your support and are thrilled to hear you had a great experience with our team. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Clean, friendly knowledgeable clinic

I saw nurse Shahla today for my first experience with tear trough filler. She was very patient, kind and knowledgeable. She answered all my questions and made sure I was comfortable. She explained what I can expect during and post injection and detailed what to do to help achieve maximum results. When doing the injection she explained each step and made sure I was comfortable. Thanks so much Shahla!

20 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for the wonderful review! We are so grateful for your support and are thrilled to hear you had a great experience with our team. We look forward to seeing you again soon!

Rated 5 out of 5 stars

I had my first Morpheus 8 treatment and…

I had my first Morpheus 8 treatment and my nurse Julia was excellent! Julia made me feel very comfortable and explained everything as she was doing it! I felt very relaxed and confident and I am so happy I chose the right place, Skin Vitality Ajax location! I’m excited to book my next appointment!

19 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We are so happy to hear about your positive experience! Thank you for taking the time to leave such a thoughtful review. Our team truly appreciates your support, and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Both the consultation and procedure…

Both the consultation and procedure we’re handled professionally.

18 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We are so happy to hear about your positive experience! Thank you for taking the time to leave such a thoughtful review. Our team truly appreciates your support, and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Maryam has been doing my laser hair…

Maryam has been doing my laser hair removal at Ajax Skin Vitality for 3 years and I highly recommend her services. She is wonderful and goes above and beyond to make you feel comfortable!

19 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We are so happy to hear about your positive experience! Thank you for taking the time to leave such a thoughtful review. Our team truly appreciates your support, and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Hands down one of the best experiences…

Hands down one of the best experiences I have had!
I arrived about ten minutes prior to my appt, tons of parking and very close to the office (which was great as it was raining) and entered an extremely clean and well lit, comfy waiting area. I went in For a consult to see what would be the best options for me to give the results that I wanted. My consultant took the time to explain everything to me, explained the costs, pros and cons of each, and stayed within my budget!she was very friendly and personable and answered all of my questions.
I was booked in quickly for my consult (next day) and quickly for my procedure. The receptionist was quick to warmly greet me and I didn’t have to wait for my consult.
I am scheduled for my procedure next week so will update this review after that.
So far, so good and I would highly recommend Skin Vitality!

16 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your amazing review! We are so pleased to hear you had a positive experience with us. Your kind words truly mean a lot to our team, and we can’t wait to welcome you back again.

Rated 5 out of 5 stars

I just spoke to Stephany and she came…

I just spoke to Stephany and she came forward with the best possible deal that fits my needs. Very professional,polite and knowledgeable. The clinic itself is clean in very professional setting. The injectors are very accommodating and under their care and guidance I feel extremely confident and comfortable.

16 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for your amazing review! We are so pleased to hear you had a positive experience with us. Your kind words truly mean a lot to our team, and we can’t wait to welcome you back again.

Rated 5 out of 5 stars

Solid team you can trust

The team at Skin Vitality was attentive and took the time to review and explain in detail the how and why as well as the timing of treatment. One can tell that they mean the best for the client and they don’t cut any corners. Very professional and nice. I must mention Chanel, an honest, experienced and knowledgeable nurse. 5+ stars for her.

15 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for taking the time to share your experience! We are thrilled to know you enjoyed your visit and felt well cared for by our team. We sincerely appreciate your support and trust.

Rated 5 out of 5 stars

Had a great experience at Skin…

Had a great experience at Skin Vitality. They were very friendly and knowledgeable. They worked with my budget and I am happy with my results! I will be going back in the future.

14 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for taking the time to share your experience! We are thrilled to know you enjoyed your visit and felt well cared for by our team. We sincerely appreciate your support and trust.

Rated 5 out of 5 stars

very informative and professional

very informative and professional. I had such a smooth experience, I would definitely recommend to anyone that hasn’t had any sort of work done, they really help uou understand and walk you through the process of how things work. Thank you !

15 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We truly appreciate your 5-star review! It was such a pleasure having you at our clinic, and we are so happy to hear your experience was a great one. Thank you again for your support!

Rated 5 out of 5 stars

Simron is fantastic

Simron is fantastic. She’s kind and knowledgeable and made me feel very comfortable during my treatment!

15 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We truly appreciate your 5-star review! It was such a pleasure having you at our clinic, and we are so happy to hear your experience was a great one. Thank you again for your support!

Rated 5 out of 5 stars

Always a positive experience

Always a positive experience. The injectors are very well trained and professional.

15 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you so much for your kind review! We are delighted to hear you had a wonderful experience with our team. Your support means so much to us, and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Amazing place

I was treated so good from the moment I walked in. Everyone is very professional and excellent customer service. I was heard the staff took the time to explain everything to me in detail I will be back totally satisfied!!

14 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you so much for your kind review! We are delighted to hear you had a wonderful experience with our team. Your support means so much to us, and we look forward to seeing you again soon.

Rated 5 out of 5 stars

I had another great experience at Skin…

I had another great experience at Skin Vitality Whitby yesterday with Anna for my Botox injections. She is always so professional, knowledgeable, and makes me feel completely at ease throughout the entire process.
I’m very happy with my experience and would highly recommend her! I wouldn’t go anywhere else!

13 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for the 5-star review! We are so happy to know you enjoyed your experience at our clinic. We truly appreciate your trust and support and can’t wait to welcome you back.

Rated 5 out of 5 stars

I ,give skin vitality a five star…🌟

I ,give skin vitality a five star review from start to finish.The process was very comforting and a relaxful atmosphere.
The staff are all very welcoming and very educated .
My nurse made me feel confident in my choice of lip flip .
Will be going back to get more work done .
Very clean and sanitary as well!
Amazing all around !

14 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for the 5-star review! We are so happy to know you enjoyed your experience at our clinic. We truly appreciate your trust and support and can’t wait to welcome you back.

Rated 5 out of 5 stars

I had Botox

I had Botox, as I do twice yearly, at Skin Vitality. My nurse always makes the treatment as quick & painless as possible. I recommend the Richmond Hill Clinic.

14 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you so much for your kind words and 5-star review. We truly appreciate you taking the time to share your experience. It means a lot to our team, and we look forward to seeing you again soon!

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