Skin Vitality Medical Clinic Reviews 

741
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 714 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and genuinely caring, making them feel comfortable and at ease. Many people highlight the exceptional service, noting that procedures are explained in detail and performed with a gentle touch, ensuring a positive user experience. Reviewers also appreciate the welcoming atmosphere and the professionalism across various locations, contributing to overall satisfaction. However, some customers also noted dissatisfaction with aspects of customer service, feeling their concerns were not taken seriously or that they were treated disrespectfully.

What people talk about most

Staff

Consumers find staff to be exceptionally positive, consistently describing them as friendly, welcoming, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing their visits as incredible,... See more

Location

Clients share positive opinions on location, with many reviewers consistently praising various branches for... See more

Customer service

People report positive experiences with customer service, often feeling cared for and respected. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was wonderful. All the ladies on staff were so helpful, kind, and knowledgeable. Knowledge in this industry seems like a bare minimum- but these ladies go above and beyond to understand... See more

Company replied

Rated 5 out of 5 stars

I had a good experience at Skin Vitality. The staff and the nurse were all friendly and welcoming, which made me feel comfortable. The clinic is clean and has a relaxing atmosphere. Overall, the team... See more

Rated 5 out of 5 stars

I’m nervous and have always been hesitant about Botox but I’m actually excited now after talking with them today. I look forward to what can be done and it was easily explained to me with a focus of s... See more

Rated 5 out of 5 stars

I always have an incredible experience at Skin Vitality Whitby location. Jocelyn is so very helpful, and always helps me decide what to do. My injector Erina is fantastic, wouldn't trust anyone elce w... See more


Company details

  1. Clinic
  2. Facial spa
  3. Health and beauty shop
  4. Laser hair removal service
  5. Medical spa
  6. Skin care clinic

Written by the company

Established in 1992. Skin Vitality Medical Clinic operates 14 locations across Southeastern Ontario and is recognized as the largest provider of non-surgical medical aesthetic treatments in Canada. Our medical team includes over 200 professionals, including 10 Medical Doctors, 40 Nurse Practitioners, and a dedicated group of Registered Nurses and Registered Practical Nurses. We are proud to be the country's largest provider of Botox®, Dysport®, Juvederm®, Teosyal®, CoolSculpting®, Sculptra® (Face and Butt), PRP for Face and Hair Restoration, DP4 Microneedling, Exosome Glow treatments, Morpheus8, EMSculpt®, Fraxel®, Laser Hair Removal, and Plus 90™/IntimaLase® Vaginal Rejuvenation. At Skin Vitality, we are committed to delivering personalized, results-driven treatment plans using the latest in injectable, regenerative, and body-contouring technologies--helping every client feel confident, refreshed, and empowered in their skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

741 reviews

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1-star

Asks customers to review

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Replied to 91% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(741)

715 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently had another microneedling…

I recently had another microneedling treatment at Skin Vitality in Barrie, and my experience was excellent, as always. I have been a loyal client of this clinic for quite some time, and the level of care and professionalism consistently exceeds my expectations.

The staff are always respectful, knowledgeable, and welcoming. They take the time to answer all of my questions and provide helpful recommendations tailored to my needs. I truly appreciate their honesty and expertise when suggesting treatments and solutions.

I continue to choose Skin Vitality in Barrie because I know I can rely on them for outstanding service and quality care. The results, professionalism, and customer experience keep me coming back. Highly recommended!

19 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We are so grateful for your thoughtful review. Thank you for allowing us to be part of your aesthetic journey. We look forward to continuing to provide you with exceptional care and service.

Rated 5 out of 5 stars

The best!

Simply put, the absolute best skin care medical clinic!! Come in for your consultation now!

29 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for the wonderful feedback! It is always our goal to ensure every client feels comfortable, confident, and cared for. We are delighted to hear that your experience reflected that.

Rated 1 out of 5 stars

Bad Botox injections

Bad Botox injections - I have never used them before, although I see ads everywhere. Unfortunately I have only half of my face with results. The right side is dropping and the left side pulled up high. This is the first time that this has ever happened with Botox injections as I has always used 2 medical accredited sources a Dr. and RN trained for injections.

21 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We truly appreciate you taking the time to share your feedback. It’s clear that your experience did not reflect the level of care and service we strive to provide, and we are sincerely sorry for this. We would be grateful for the opportunity to speak with you and work toward a resolution. Please contact our Patient Care team at patientcare@skinvitality.ca at your earliest convenience so we can personally assist you. Your satisfaction is very important to us, and we look forward to the opportunity to restore your confidence in our care.

Rated 5 out of 5 stars

What a great experience!

I recently had a consultation at this location. I cannot thank the all the staff enough from beginning to end. Reception was extremely friendly, courteous and efficient. During my consultation a nurse came in to answer all my questions The procedures was quick and painless. I would highly recommend this location as it truly provided a very high level of service!

27 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your kind words and support. We are thrilled that you enjoyed your visit and appreciate you taking the time to share your experience. We look forward to seeing you again.

Rated 5 out of 5 stars

Very supportive and knowledgeable…

Very supportive and knowledgeable staff. I had a good experience.

30 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for the glowing review! We are so pleased to hear that you had a fantastic experience. Your trust means the world to us, and we look forward to welcoming you back soon.

Rated 5 out of 5 stars

Best of the best for your beauty

I've been coming here for quite a long time for my beauty treatments. Best clinic in Toronto.

30 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We truly appreciate your feedback and are delighted that your experience was such a positive one. Thank you for choosing Skin Vitality—we can't wait to see you again.

Rated 5 out of 5 stars

The best cosmetic nurses

I wouldn’t trust my face to any other clinic. The cosmetic nurses are artists. I always get the results I was hoping for & still look natural.

27 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We truly appreciate your feedback and are delighted that your experience was such a positive one. Thank you for choosing Skin Vitality—we can't wait to see you again.

Rated 5 out of 5 stars

Kind, Comprehensive Care

The nurse provided such kind and comprehensive care, asking extensive questions to make sure they fully understood what I was dealing with and to ensure were able to provide the best care possible. I felt like a VIP client with how invested they were in making sure I got the most out of the appointment. The staff and clinic are beautiful and I see myself returning time and time again.

28 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for the 5 stars! We are grateful for your support and so pleased that you had a wonderful experience with our team. We look forward to welcoming you back.

Rated 5 out of 5 stars

Nurse Anna did a great job injecting my…

Nurse Anna did a great job injecting my botox and she was very kind!!

29 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Your feedback means so much to us. Thank you for trusting our team and for taking the time to share your experience. We are honored to be part of your journey.

Rated 5 out of 5 stars

Great experience

Anna is friendly, knowledgeable, and kind. She is always my RPN, and I truly appreciate how accurate, patient, understanding and caring she is. She consistently provides excellent care and is outstanding at what she does. The entire office is professional, welcoming, and wonderful to work with. Highly recommend.

29 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your kind review! We are delighted that you enjoyed your visit and appreciate your confidence in our team. We look forward to seeing you again soon.

Rated 5 out of 5 stars

This is a good sized well run clinic…

This is a good sized well run clinic that offers aesthetic services. I highly recommend them. Their staff is helpful and knowledgeable. The location is really convenient as well and if you sign up for you there mailing list there are lots of promotions available throughout the year.

29 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We are so happy to hear that you had a great experience. Thank you for your support and for sharing your feedback. It was our pleasure to care for you.

Rated 5 out of 5 stars

I really appreciate the warm and…

I really appreciate the warm and welcome greetings from the front desk staff, Jocelyn, and Anna, my injector.Ana is so gently and always have a pleasant smile, which makes my session relaxing and comforting. I highly recommend giving skin vitality a try! Oh, and always have great deals!!

29 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We are so happy to hear that you had a great experience. Thank you for your support and for sharing your feedback. It was our pleasure to care for you.

Rated 5 out of 5 stars

From the moment I walked in it was a…

From the moment I walked in it was a professional, sophisticated and beautiful experience. From the aromas in the air, to the process, to meeting the staff (which were some of the kindest, sweetest, most approachable team I’ve met) I had a great experience.

29 May 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for the wonderful review. We are committed to providing the highest level of care and service, and it is incredibly rewarding to know that your experience reflected that commitment.

Rated 5 out of 5 stars

staff was amazing

29 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for the wonderful review. We are committed to providing the highest level of care and service, and it is incredibly rewarding to know that your experience reflected that commitment.

Rated 5 out of 5 stars

Great and fast experience

Great and fast experience. Answered all of my questions. Staff was wonderful

28 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for the wonderful review. We are committed to providing the highest level of care and service, and it is incredibly rewarding to know that your experience reflected that commitment.

Rated 5 out of 5 stars

Nurse Amandas the Besttt

Nurse Amandas the best, highly highly recommend. Got several treatments done with her and have always been extremely happy with the results

28 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for choosing Skin Vitality and for sharing your experience. We truly appreciate your support and are delighted to hear that your visit was a positive one. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Good results efficient service

Nurse Noreen is absolutely amazing, very kind, gentle and efficient. Always happy with the results. The flexible hours and easy booking is perfect for tight schedules.

28 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for choosing Skin Vitality and for sharing your experience. We truly appreciate your support and are delighted to hear that your visit was a positive one. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Amazing clinic with amazing injectors

Amazing clinic with amazing injectors! I’ve been to several different injectors over the years and Simran has been the best. She’s extremely gentle, knowledgeable and does the most beautiful job! I drive an hour to go to her and it’s worth it. I would highly recommend booking with her for any of your Botox and injection needs!

28 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for the lovely review! It was a pleasure caring for you, and we are so pleased to hear that you enjoyed your experience. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

The practitioners and staff here are…

The practitioners and staff here are great and the clinic is overall very clean. My go-to for treatments!

28 May 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for the lovely review! It was a pleasure caring for you, and we are so pleased to hear that you enjoyed your experience. We look forward to welcoming you back again soon.

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