Skip Loans Reviews 115

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times and a smooth user experience. However, some people mentioned that the response time was occasionally slow, taking a few days to get back to them. A few other people also felt that the team lacked knowledge and that the process could be painful and unaccommodating at times.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers are amazed by the exceptional service and... See more

Staff

Users describe positive interactions with staff, praising their helpfulness, responsiveness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team's professionalism, clear... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the team's... See more

User experience

Clients share positive opinions on user experience. Many customers found the process easy, straightforward,... See more

Based on these reviews

Rated 5 out of 5 stars

I would like to share my home loan Journey with Sucasa! I came to know through fb and just started my application. Rest is a happened Like Magic! Got my pre approval with a day which I was tot... See more

Company replied

Rated 5 out of 5 stars

Its always pleasure to get associated with Sucasa. My second home dream fulfilled by Sucasa with absolutely professionalism and zeal. Team helped me through out the process, was even quicker than earl... See more

Company replied

Rated 5 out of 5 stars

Exceptionally great experience with Sucasa’s team. Thank you Sarah and Lauren for making my loan application and home purchase experience so great. You were always available to respond to every quer... See more

Company replied

Rated 5 out of 5 stars

Right from the very beginning the whole experience was just fantastic! Every single person that was involved was efficient, informative & super friendly. No matter how many questions or how silly the... See more

Company replied


Company details

  1. Mortgage Lender
  2. Non-bank financial service

Written by the company

We used to be called Sucasa. Now we’re Skip. Same company. Same mission. Same team. Just a name that better reflects what we do; help Aussies Skip to the owning bit. Australians have been led to believe that years of saving was necessary to buy a home Being the best country in the world, has meant demand for housing has grown. Banks and lenders have been unwilling or unable to innovate. The result is Aussies buying homes later in life, with more obligations. Forced to trade-off growing a family and securing a home. We think that’s a pretty sh*t, and un-Australian outcome. We believe a deposit shouldn’t define homeownership. So we created a better way. We’re backing Aussies and are your Skip button to home ownership. Skip the the B.S. and start building your life and family. With just 2% deposit home loans, and low rates and fees, owning a home is now possible today for millions more Aussies. So go on, head to skiploans.com.au and Skip to the owning bit today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

115 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Dorian was excellent

Dorian was excellent , good communication and advice.

1 April 2026
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Reply from Skip Loans

We're really glad you had an excellent experience thanks! Congrats again on your new home! Best, Team Skip

Rated 5 out of 5 stars

From skepticism to homeownership! Skip is the real deal. Five stars!!! and better than the big banks

I initially found Skip’s 2% deposit scheme on Facebook and was naturally skeptical, having seen so many misleading 2% deposit home loans with fake "self-managed super fund" scams. However, after a quick background check, I decided to apply to Skip and I am so glad I did.

After years of banking with Westpac and CBA, I never expected a fintech to outperform them so significantly. I received pre-approval in just one day. The process was seamless, transparent, and, most importantly, honest.

The document submission portal was intuitive and interactive; it was easy to provide clarifications, add additional documents and chat with the credit team directly to finalise the application. This was a breath of fresh air compared to my previous "sour" experiences with the big banks and their legacy systems.

Once we found a property and provided the Contract of Sale, the transition to an unconditional offer was a breeze, taking just one week. Throughout the journey to settlement, the Skip team provided 100% transparency with no hidden fees or last-minute nasty surprises.

A special shout-out to our amazing home loan specialist, Dorian. He was phenomenal, answering a million questions over the phone and via email. He navigated every scenario I threw at him with ease, which truly helped us build trust in Skip. Buying in the Sydney market with limited funds is incredibly stressful, so it was vital that we knew exactly what we were getting into. Dorian’s communication made us feel secure, and we are grateful for his "above and beyond" support.

Without this low-deposit scheme, our dream of homeownership wouldn't have been possible. We are eternally grateful to the Skip team! Words cannot describe how amazed we are with the service we received; I truly hope more people use them to achieve their dreams.

I highly recommend Skip to anyone looking for a trustworthy, professional, and ethical lender.

Thank you, Skip Loans!

22 March 2026
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Reply from Skip Loans

Thank you so much for sharing your experience and review! We are absolutely thrilled that we were able to assist you into your dream home much sooner than you expected. Dorian is a great asset to the team and we're really happy that he was able to walk you through every step of the way. Thank you again for sharing your kind words - we really appreciate it! Many Thanks, Team Skip

Rated 5 out of 5 stars

It has taken us years to get into our…

It has taken us years to get into our own home, and Sucasa made it possible. The flexibility, understanding and tailoring to meet our needs was fantastic. We cannot thank you enough!

5 February 2026
Unprompted review
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Reply from Skip Loans

Thank you for taking the time to write such a kind review - we're so thrilled that we could play a small part in your home-ownership journey! Huge congratulations on your purchase and we look forward to continuing to support you in future. Team Skip

Rated 4 out of 5 stars

Overall was a pretty easy experience

Overall was a pretty easy experience, with our mortgage broker and conveyancer doing most of our heavy lifting.

The only confusing part was that our loan has been split into two separate loans and payments. As far as I am aware this was never communicated and made that process a bit clunky.

3 February 2026
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Reply from Skip Loans

Hi Declan,

Thanks for taking the time to leave a review - we’re really pleased to hear the general process was straightforward.

I’m sorry that the broker didn’t flag this with you - it should have been clearly communicated at all points during the application process. We’ll reach out to your broker to ensure no-one else has this same experience.

Thanks again for choosing us, and we appreciate you sharing your experience.

Rated 5 out of 5 stars
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Reply from Skip Loans

Thank you for your kind review - we're so pleased you had a great experience and that we could play a small part in your home-ownership journey. Congratulations on your new home!

Rated 5 out of 5 stars

Really happy with my experience

Really happy with my experience. Team was very helpful and responsive.

21 June 2025
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Reply from Skip Loans

Thanks Ryan! We’re really glad you had a smooth experience and felt supported by the team. Thanks for the kind review. All the best, Team Sucasa

Rated 5 out of 5 stars

Great lender

Great lender. Really helped us through by the process and made it super simple.

25 January 2026
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Reply from Skip Loans

Thank you for taking the time to write us a kind review - we're so pleased to hear you had a great experience. Congratulations on your purchase!

Rated 5 out of 5 stars

This is our first time using Sucasa…

This is our first time using Sucasa and they worked efficiently with our broker to organise our loans and have everything prepared for settlement. Their online app for managing our mortgage is straight forward and very quick and simple to make any changes to direct debits etc.

28 January 2026
Unprompted review
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Reply from Skip Loans

Thank you for taking the time to write such a thoughtful review - we're thrilled you had such a great experience. Congratulations on your purchase and we look forward to continuing to support you throughout your home-ownership journey. Team Sucasa

Rated 3 out of 5 stars

$1850 discharge fee

I got a mortgage loan from Sucasa last year. They were respectful and fast in the process. But the problem started when I decided to refinance to other lender. They were slow, and charged me $1850 discharge fee which is unbelievabley high compared to market. Other lenders either do not charge or charge something around 300-500. So be mindful if you decide to go ahead with Sucasa.

22 December 2025
Unprompted review
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Reply from Skip Loans

Thanks for taking the time to share your feedback and we’re glad to hear your general experience with Sucasa was positive. Thanks for flagging this with us and we understand your concern. As you had two loans with us, the discharge fees were higher than what other lenders may have charged. We appreciate you raising this and are actively working with our partners to improve this for future customers.

Rated 5 out of 5 stars

About time they had a lender who did…

About time they had a lender who did lower deposit and high lending!

20 January 2026
Unprompted review
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Reply from Skip Loans

Thank you for your support - we're thrilled that we could help play a small part in helping you into your new home! Team Sucasa

Rated 5 out of 5 stars

Simple and lovely experience.

The turnover time was quick and they worked quite well with the mortgage broker. Happy with the loan disbursement process.

17 January 2026
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Reply from Skip Loans

Thank you for the thoughtful review - we're so pleased you had a great experience. Congratulations on your purchase, we hope you're enjoying your new home! Team Sucasa

Rated 5 out of 5 stars

Home Loan

As first home buyers, we had a great experience with SUCASA. They worked seamlessly with our mortgage broker, explained everything clearly, and made the whole process smooth and stress-free. Highly recommend.

15 January 2026
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Reply from Skip Loans

Thank you for the kind review and congratulations on your new home! We're so glad you were thrilled with the process.

Rated 5 out of 5 stars

Unreal experience - dream home

The Sucasa team from the offset provided a great deal of support, education and knowledge around the process. The communication was clear and very timely ensuring the process flowed with no interruption. We even had to adjust our purchase price considerably, and Sucasa made these amendments with no
delay and allowed us to purchase the property we had hoped for. Dorian was unreal, and super personable. Would highly recommend.

9 January 2026
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Reply from Skip Loans

Thank your for the kind review Aaron! We are stoked we were able to play a small part in helping you into your dream home. Congratulations again and looking forward to continuing to support you! Team Sucasa

Rated 5 out of 5 stars

Thanks for everything!

I recently completed my home loan application, and I couldn’t be more impressed with the experience. From start to finish, the process was incredibly smooth, efficient, and stress‑free.

A huge thank‑you to Sarah, who was outstanding throughout the entire journey. Their professionalism, clear communication, and genuine commitment to helping me understand every step made all the difference. She was always available to answer questions, provided timely updates, and ensured that everything progressed without delays or confusion.

What could have been a complicated and overwhelming process felt simple and well‑managed thanks to their expertise. I truly appreciate the exceptional service and support, and I would happily recommend both the consultant and the team to anyone looking for a Home Loan.

Thank you!

7 November 2025
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Reply from Skip Loans

Thank you so much for the thoughtful review! We're so glad we were able to get you into your new home and provide a great experience. Yes, Sarah is a rockstar and we are lucky to have her thank you! Wishing you all the best in your new home. Many Thanks, Team Sucasa

Rated 5 out of 5 stars

Thank you for getting us our new home!

Overall a good experience, Sarah was great, frequent communication and available when needed.

11 December 2025
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Reply from Skip Loans

Thank you for the kind review! Sarah is awesome and we are so glad she was able to assist. Congratulations again for your new home!

Rated 5 out of 5 stars

Efficient mortgage experience with super friendly client service team

Dorian from the client service team and others (including credit team) have made the end-to-end process very easy and efficient for me! Thank you so much for all your efforts sucasa team, and answering my 1000 questions as a first home buyer!

27 November 2025
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Reply from Skip Loans

We are so glad that Dorian and the team made it a seamless experience for you! Congratulations again on your first home and thank you for taking the time to leave such a thoughtful review. Many thanks, Team Sucasa

Rated 4 out of 5 stars

Great service. Highly recommend

Great service we highly recommend Sucasa Home Loans

3 December 2025
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Reply from Skip Loans

Thank you very much for the review and glad that you thought we had great service! Thank you for recommending us! Please let us know how we could improve in the future as well :) Best, Team Sucasa

Rated 5 out of 5 stars

Sucasa enabled our dreams

Sucasa were great in enabling us to get our dream home in a hyper competitive market, settlement was achieved without any delays or complications.

29 November 2025
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Reply from Skip Loans

Really glad that you had a smooth experience with us! Congrats again on your new home!

Rated 5 out of 5 stars

Super quick decision and an easy process

Dealing with Sucasa was simple and very quickly processed, which really helped us move quickly and secure the property we really wanted.

Thanks team!

25 November 2025
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Reply from Skip Loans

Thanks Neil! Appreciate the review and we’re so glad we were able to assist you in getting the home you really wanted! Congrats again, Team Sucasa

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