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Nice looking products, albeit overpriced. We ordered two bar stools, one of which was delivered with a snapped metal foot bar. 6 months on after several emails and a non-existent replacement, I can... See more
Steer clear! Ordered £83 artwork, arrived from China with $15 value on customs declaration. Very cheap looking item not at all as appeared on website. Have tried to contact them for return instru... See more
Company replied
We ordered 2 Beriel tables, which looked lovely in the Skont listing, “hand crafted in solid pine”. What we received were 2 painted ceramic/concrete tables flown from China. The latter products are wi... See more
Company replied
Company details
Written by the company
Opulent Scandinavian Decor and Furnishings. Nordic by Craft, Nordic by Nature. Worldwide Shipping.
Contact info
101 Birkenhead Avenue, KT2 6RS, London, United Kingdom
- hello@skontliving.com
- skontliving.com
2.0
Poor
64 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Freja Chair. Just love it.
Freja Chair
"The Throne I Never Knew I Needed"
The Freja Chair is nothing short of luxurious. It's spacious, comfortable, and just what I wanted and feel like it was made for me.
16 September 2023
Unprompted review
Reply from skönt
Hello Justin,
Your generous words about the Freja Chair have truly warmed our hearts. It is an immense pleasure to learn that the chair has resonated so deeply with you, offering both luxury and personalised comfort. At Skönt Living, we aim to make every piece feel as though it were crafted just for you, and your experience affirms the essence of our mission.
Thank you for making Skönt Living a part of your living space. We are delighted to know that the Freja Chair has claimed its rightful place as your 'throne,' and we look forward to accompanying you on more home design adventures in the future.
Warm regards,
Hanne
Customer Service Team
Märeta Bar Stool makes a statement!
The Märeta Bar Stool has elevated the look of my kitchen. It's not just a stool; it's a statement piece. Plus, it's incredibly comfortable.
5 September 2023
Unprompted review
Reply from skönt
Hello Kai,
We are elated to hear your glowing praise for the Märeta Bar Stool. It's truly gratifying to know that our piece has not only provided comfort but also elevated the aesthetics of your kitchen. At Skönt Living, we take immense pride in curating statement pieces that blend seamlessly with elegance and functionality.
Your satisfaction is the highest compliment we could receive, and your positive feedback is the cornerstone of our commitment to excellence.
Thank you for choosing us. We look forward to gracing your home with more of our curated selections in the future.
Warm regards,
Hanne
Customer Service Team
AVOID THIS COMPANY- POOR QUALITY, OVERPRICED
Do NOT ORDER FROM THIS COMPANY- it is NOT Scandinavian at all, everything is made in China, the quality is very different from the photos and everything is Very overpriced. They also don't do refunds when you do complain about the discrepancy between the product you receive. Total garbage that you can order from other sites for a lot cheaper. Complete misrepresentation of their products.
I bought a rug from them that is completely different from the online photos on their website. The rug itself is a rough and poor quality. I complained to them but they refuse to allow refund despite photos proving how different the colour and quality is from advert.
I also bought multiple lights to creat a large feature- the lights are poor quality glass despite a price tag you’d expect for crystal.
Everything is very “made in China” quality and not even worth 10% the price.
26 July 2023
Reply from skönt
Hello Danielle,
I hope this email finds you well, and I want to take a moment to address the concerns you've raised in your review.
First and foremost, I'd like to thank you for your continued patronage. Your multiple orders with us have not gone unnoticed, and we have enjoyed our constructive and positive interactions with you over the past months.
I understand that you have concerns about the quality and representation of some of the products you've received. Please know that we take great care in crafting our products to meet the highest quality standards. We strive to represent our products accurately through images and descriptions on our website, and we are genuinely sorry if anything seemed inconsistent.
Your satisfaction is of utmost importance to us, and we have made efforts to address any issues promptly in our previous conversations. While opinions on quality can be subjective, we are committed to ensuring that our customers are pleased with their purchases.
I understand that this has been a frustrating experience for you, and I would like to extend an offer to continue our dialogue to find a suitable resolution for your concerns. Our goal is to ensure that you are satisfied with our products, and we are here to assist you in any way possible.
Once again, thank you for your feedback, and please don't hesitate to reach out with any further questions or concerns.
Warm regards,
Hanne
Skönt Customer Care Team
Ordered solid pine got concrete
We ordered 2 Beriel tables, which looked lovely in the Skont listing, “hand crafted in solid pine”. What we received were 2 painted ceramic/concrete tables flown from China. The latter products are widely available at much cheaper prices on the internet and I would note that in many cases the Skont photos are the same ones also used for these items. Read into this what you will…I have made a complaint (pine not concrete!) but judging by other reviews I suspect I will receive a polite response and endless delaying tactics. The only thing Scandinavian about this company is the name!
5 August 2023
Unprompted review
Reply from skönt
Hello Nigel,
Thank you for taking the time to share your experience with us on Trustpilot. Your feedback is essential to us, and I would like to address your concerns personally.
First and foremost, I sincerely apologize for the confusion and frustration you have experienced with your recent purchase of the Beriel tables. It seems that there has been a significant misunderstanding, and I would like to clarify our company's values and products.
We pride ourselves on our Scandinavian design, with multiple workshops operating internationally to produce hand-crafted furniture. The Beriel tables you refer to are indeed designed in line with our Scandinavian aesthetic and ethos.
However, I regret that what you received was not up to your expectations or our standards. I assure you that the situation you described is not reflective of our typical practices, and I would like to investigate further to rectify the issue.
I understand that you have already made a complaint, but I would like to expedite the process personally. Please contact me directly at hello@skontliving.com with your order details, and I will make sure to resolve this matter promptly.
While we offer various designs, we do maintain strict quality control to ensure that our customers receive the product they expect. Your experience is disconcerting, and I would like to assure you that we will take immediate action to understand what went wrong and prevent such occurrences in the future.
Once again, please accept my sincere apologies for this unfortunate experience, and thank you for bringing this to our attention. I look forward to hearing from you soon so we can make things right.
Warm regards,
Hanne
Skönt Customer Care
AVOID AT ALL COSTS
AVOID AT ALL COSTS
I ordered an Aleksi chair and foot pedal.
The chair is not the same as the image.
The back is a different shape.
The fur is poor quality and not long and luxurious as portrayed on the website.
It is smaller than the dimensions of the website.(sadly I didn't read the reviews early enough where another buyer reported the exact same issue on 23rd Jan 2023)
It is also damaged.
I have sent photos to evidence all of this and requested a refund as is my statutory right under the circumstances.
The replies indicate they are trying to 'rectify the issue' when the only correct course of action is a full refund.
I am now pursuing a refund via other routes.
DO NOT BUY FROM THEM!
If there is a problem, you will never get your money back.
This is part of their most recent reply:
'Based on the photos you provided and the product description on our website, we believe the Aleksi Chair is as described. However, we acknowledge the presence of a small defect, which is below our usual high standards of product quality. For this, we sincerely apologize and, as a token of our regret, we'd like to offer compensation.'
We fully understand your dissatisfaction and the desire for an immediate resolution. As a business, we take our customers' statutory rights very seriously, and your request for a refund is being processed by our team. However, our protocol requires us to review all the facts and circumstances before coming to a final decision.
Update 25th July 2023
They are still avoiding statutory responsibility.The item is damaged and not as described on their website, responsibility for return costs is clearly theirs. I suspect they hope i will give up. Fortunately protected by my payment method. See most recent response directly cut and paste
'Hello Angela,
I am genuinely sorry for the ongoing inconvenience you have experienced, and I understand your frustration, according to our terms and conditions, it is the customer's responsibility to cover any return costs.
Please rest assured, we do want to find a resolution to this issue as promptly as possible. Once the items have been returned to our warehouse and inspected, we will proceed with your full refund.
I appreciate your understanding and patience in this matter. We aim to provide a service that meets the high expectations of our customers, and in this instance, we recognize that we have fallen short.
Please feel free to reach out if you have any further questions or concerns. Your satisfaction is our priority.
Warm regards,
Mikael
20 July 2023
Unprompted review
Reply from skönt
Hello Angela,
We are deeply sorry to hear about your experience with our Aleksi chair and foot pedal. At Skönt Living, our priority is to ensure our customers are fully satisfied with both our products and service.
We’d like to clarify that since February 2023, we have switched to a different supplier for our Aleksi Chair. This change was initiated based on our constant drive to enhance product quality and customer satisfaction. We have received largely positive feedback on our Aleksi Chairs since this change.
In response to your concern about the product differing from its portrayal on our website and its minor defect, we wish to reiterate that we take such issues very seriously. We are committed to accurate product representation and maintaining high quality standards. We regret any disappointment you experienced and for this, we offered compensation as a token of our regret.
However, we understand that a full refund is your desired resolution. We assure you that we respect your statutory rights and your request for a refund is currently being processed. While we have protocols in place that necessitate a thorough review of all facts and circumstances before finalizing any decision, we are treating your case with the utmost urgency.
We regret any inconvenience caused and appreciate your patience as we work to resolve this matter. We remain at your disposal for any further assistance or information you may require.
Thank you for your feedback, as it helps us to continuously improve our products and service.
Warm regards,
Hanne
Customer Service Team
Great service from the Skont team
Great service from the Skont team! I had a slight delivery issue with my purchase and the team were proactive with support and managed the carrier to ensure a safe delivery. I have now received my product and I couldn't be more happy with the quality of the coffee table i have received.
18 May 2023
Unprompted review
Reply from skönt
Hello Matthew,
Thank you so much for taking the time to share your positive experience with Skönt! We are thrilled to hear that you had a great service encounter with our team.
We understand that delivery issues can be frustrating, but we are glad that our team was proactive in providing you with the support you needed. Ensuring a safe delivery is of utmost importance to us, and we are pleased to hear that we were able to manage the situation effectively.
We are delighted that you are satisfied with the quality of the coffee table you received. Our team takes pride in curating and offering high-quality furniture, and it's rewarding to know that it has exceeded your expectations.
Your recommendation means a lot to us, and we greatly appreciate your kind words about our exceptional customer service. We are dedicated to ensuring customer satisfaction, and it's feedback like yours that motivates us to keep up the good work.
Thank you once again for choosing Skönt. We truly value your business and look forward to serving you again in the future should you need any further furniture needs.
Warmest regards,
Mikael
Skönt Living Customer Care Team
Stunning products
Stunning products, was really pleasantly surprised with the quality. Doing works on our home office over the coming months so will be back again to order more.
11 May 2023
Unprompted review
Reply from skönt
Hello Connor,
Thank you so much for taking the time to share your positive experience with Skönt Living. We're absolutely delighted to hear that our products have left a stunning impression on you, and we're deeply grateful for your appreciation of the quality we strive to provide.
Your plans to renovate your home office sound exciting, and we're really looking forward to assisting you in this journey. We hope to exceed your expectations once again with our range of products.
Please feel free to get in touch if you need any assistance or have any questions about our items. Your satisfaction is our top priority.
Thank you for choosing Skönt Living. We can't wait to serve you again in the near future!
Warm regards,
Hanne
Beautiful kitchen ware
Beautiful kitchen ware - the gold cutlery really is stunning!
16 May 2023
Unprompted review
Reply from skönt
Hello Katie,
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that our kitchenware, especially the gold cutlery, has captured your appreciation and brought a stunning touch to your home.
Our goal at Skönt Living is to create beautiful, high-quality pieces that elevate your living space, so your kind words truly mean a lot. We hope the cutlery continues to bring elegance and style to your meals and gatherings.
Once again, thank you for choosing Skönt Living. Should you have any further queries or if there's anything else we can assist you with, please do not hesitate to get in touch. We look forward to serving you again!
Warm Regards,
Hanne
Very pleased with the service and…
Very pleased with the service and products we received. Would recommend
5 May 2023
Unprompted review
Reply from skönt
Hello Walter,
Thank you so much for your wonderful review and your recommendation! We are absolutely thrilled to hear that you are pleased with both our service and the products you received.
Your satisfaction is our greatest motivation, and to know that we have met your expectations is truly rewarding. We're grateful to have customers like you who appreciate the hard work we put into our services and products at Skönt Living.
We look forward to continuing to serve you in the future. Please don't hesitate to reach out if you have any questions or need any further assistance. Thank you again for choosing Skönt Living!
Warm regards,
Hanne
Run!
I received our well anticipated coffee table that was supposedly made of walnut wood. After opening the package it was a huge disappointment. It’s made of plywood and cover with some wood imitation layer which was visible from below.
Definitely a rip off and not worth the money.
26 April 2023
Unprompted review
Reply from skönt
Hi Taali,
Thank you for taking the time to share your feedback with us. We are sorry to hear about your disappointment with the coffee table. We want to assure you that our coffee tables are indeed made of genuine walnut wood, crafted by our expert production team to ensure quality and durability.
We understand that the appearance of the table may have caused some confusion, but we can confirm that the wood used is genuine and not an imitation. We take pride in offering high-quality products to our customers, and we would like to address any concerns you may have.
To better understand the issue and provide you with a satisfactory solution, please reach out to our customer service team at hello@skontliving.com, They will be happy to assist you and address any questions or concerns you may have.
Best regards,
Mikael
Skönt Living
I recently purchased the Arvid chair…
I recently purchased the Arvid chair for my living room, and I couldn't be happier with my decision! The chair arrived promptly and was easy to assemble. The design is simply stunning, with a modern, yet timeless look that fits seamlessly into my home decor. The cushioning is plush and comfortable, making it the perfect spot to unwind after a long day. The build quality is exceptional, and I can tell that this chair is made to last. I've received so many compliments from friends and family, and I couldn't be more thrilled with my purchase. I highly recommend the Arvid chair to anyone looking to elevate their living space!
20 April 2023
Unprompted review
Reply from skönt
Hello Richelle,
Thank you so much for your fantastic review and for your high recommendation of our Arvid chair! We are overjoyed to hear that you are thrilled with your purchase and that the chair has seamlessly integrated into your home decor while providing you with a comfortable place to relax.
Your detailed feedback on the design, comfort, build quality, and ease of assembly is incredibly valuable and serves as a testament to our commitment to quality and customer satisfaction. We're especially pleased to know that your new chair has been a hit with your friends and family.
We continuously strive to deliver beautiful, durable, and functional pieces that elevate our customers' living spaces, and we are so glad that the Arvid chair has done just that for you.
If there's anything else you need or if you have further questions about any of our products, please don't hesitate to get in touch. We're always here to assist you.
Thank you once again for choosing Skönt Living!
Warm regards,
Hanne
Bought a few nice pieces for my front…
Bought a few nice pieces for my front room, excellent service from start to finish!
5 April 2023
Unprompted review
Reply from skönt
Hello Jackie,
Thank you so much for taking the time to share your wonderful feedback with us. We're absolutely thrilled to hear that you're pleased with the pieces you purchased for your front room, and that your experience with us from start to finish was excellent.
We strive to provide a seamless and positive customer journey, so your kind words truly affirm the hard work we put in. It's our pleasure to assist you in creating a beautiful space that you can truly call your own.
If you have any further needs or questions about our products, please don't hesitate to reach out. We're always here to help.
Thank you once again for choosing us. We look forward to serving you in the future!
Warm regards,
Hanne
The Ingram Light is a favourite of…
The Ingram Light is a favourite of mine, as it brings both elegance and the perfect level of brightness to my kitchen, highly recommend.
24 April 2023
Unprompted review
Reply from skönt
Hello Ranya,
Thank you so much for your wonderful feedback and for recommending the Ingram Light. We're absolutely delighted to hear that this piece has become a favorite of yours, adding both elegance and the perfect level of brightness to your kitchen.
At Skönt Living, we strive to create products that not only add style to your spaces but also enhance your day-to-day experiences, and your feedback lets us know we're on the right track.
Should you need any further assistance, or if there's anything more we can do for you, please don't hesitate to get in touch. We're always here to help.
Thank you once again for choosing us, and for your high recommendation. We look forward to serving you again soon!
Warm regards,
Hanne
The Astrid Chair has won my heart with…
The Astrid Chair has won my heart with its unparalleled comfort and stylish design, elevating my home's aesthetic, my husband adores it!
22 April 2023
Unprompted review
Reply from skönt
Hello Kai,
Thank you very much for your glowing review of the Astrid Chair. We're thrilled to hear that it has won your heart, providing not just comfort but also elevating the aesthetic of your home. It's particularly heartening to hear that your husband adores it too!
At Skönt Living, we're passionate about crafting furniture that combines comfort, style, and functionality, and it's wonderful to know that the Astrid Chair has achieved this for you.
Should you or your husband need any assistance in the future, or if you have any queries about our other products, please don't hesitate to get in touch. We're here to help.
Thank you once again for choosing us and for sharing your wonderful experience. We look forward to serving you again in the future!
Warm regards,
Hanne
Never deal with this shop
Never deal with this shop. They sell a chinese crap for x10 price. It is NOT a norwegian shop and quality.
The pendant light they’ve sold me for 200£+, I found in AliEx for 10£.
20 April 2023
Unprompted review
Reply from skönt
Hi Das,
Thank you for taking the time to share your feedback, and we apologize for any dissatisfaction you may have experienced with your recent purchase. We take all customer concerns seriously and want to address the points you've raised.
We would like to assure you that our products are designed and manufactured by our own team, and we take pride in offering unique, high-quality items to our customers. While it is possible to find similar products at a lower price, we stand by the quality and craftsmanship of our products, as well as the customer service we provide.
We understand that your experience may not have met your expectations, and we want to make things right. Please reach out to our customer service team at hello@skontliving.com to discuss your concerns and explore possible solutions.
We value your business and are committed to providing the best possible shopping experience for our customers. We hope to have the chance to restore your confidence in us.
Best regards,
Mikael
Skönt Living
I booked a free consultation with the…
I booked a free consultation with the designers. Couldn't be happier with the customer service and the products I purchased. Very excited!
19 April 2023
Unprompted review
Reply from skönt
Hello Samuel,
Thank you so much for taking the time to share your positive experience with us! We're absolutely thrilled to hear that you had a great experience with our designers during your free consultation and that you're excited about the products you purchased.
We pride ourselves on our customer service and commitment to quality, so your kind words truly mean a lot to us. It's wonderful to know that we've managed to exceed your expectations.
If you ever need any further assistance or if you have any questions about our products in the future, please don't hesitate to get in touch. We're always here to help.
Thank you once again for choosing us, We can't wait to serve you again in the near future!
Warm regards,
Hanne
Stunning!
Stunning products!! Designs are beautiful and looks perfect in my home. The customer service was faultless and I’ll definitely be ordering again.
20 April 2023
Unprompted review
Reply from skönt
Hello Gaby,
Thank you so much for your wonderful review and kind words about our products and customer service. We're absolutely thrilled to hear that our designs have beautifully complemented your home and that your experience with our service was faultless.
Your satisfaction is our utmost priority, and we're grateful that we could exceed your expectations. We continuously strive to provide the highest quality products and service, and your feedback serves as a great affirmation of our efforts.
We look forward to serving you again in the future. Should you need any further assistance or have any queries, please don't hesitate to reach out. We're always here to help.
Thank you again for choosing us and for your plans to order again. We can't wait to assist you!
Warm regards,
Hanne
Reply from skönt
Hello Will,
Thank you so much for your wonderful feedback. We're delighted to hear that you are satisfied with both the quality of our furniture and our customer service.
Your kind words mean a lot to us as we strive to provide the highest quality products and an excellent service experience for our customers.
If there's anything else you need, or if you have any questions about our products, please don't hesitate to reach out. We're always here to assist you.
Thank you once again for choosing us, We look forward to serving you again in the future!
Warm regards,
Hanne
Super happy with my order
Super happy with my order. Phenomenal quality. Thank you so much.
1 April 2023
Unprompted review
Reply from skönt
Hello James,
Thank you so much for sharing your delightful experience with us! We're absolutely thrilled to hear that you're super happy with your order and that the quality has met your expectations.
At Skönt Living, we strive to deliver phenomenal quality in all our products, and your kind words reaffirm the hard work we put into each piece.
Should you need any assistance in the future, or if you have any questions about our other products, please don't hesitate to contact us. We're always here to help.
Warm regards,
Hanne
5* furniture store
great quality, fast arrival and amazing customer experience! would highly recommend 5* service all round!
17 April 2023
Unprompted review
Reply from skönt
Hello Joshua,
Thank you so much for your glowing review and the fantastic five-star rating! We're absolutely thrilled to hear about your positive experience with our product quality, delivery speed, and customer service.
Your high recommendation truly speaks to the commitment we have towards ensuring our customers have an exceptional experience at every touchpoint. It's feedback like yours that motivates us to continually strive for excellence.
Should you need any further assistance or have any questions about our products in the future, please don't hesitate to reach out. We're always here to help.
Thank you again for choosing us and for your kind recommendation. We're looking forward to serving you again soon!
Warm regards,
Hanne
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