Skrue Ekspres Reviews 250

TrustScore 4 out of 5

4.1

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Company details

  1. Screw supplier

About Skrue Ekspres

Written by the company

Skrue-Ekspres.dk

Skruer

Skrue-Ekspres.dk er specialiseret i online salg af skruer og skruer til professionelle og private. Vores e-handelssite er baseret på erfaringen og knowhow fra mere end 50 medarbejdere i Frankrig hos Vis-Express by Visserie Service (2,5 timer fra Paris, nær Le Mans). Vores virksomhed, som blev grundlagt i 1975, har i øjeblikket et lager på 11.000 m², hvor vi kan opbevare mere end 45.000 referencer af skruer og andre fastgørelseselementer. Skrue-Ekspres giver dig mulighed for at finde alle de skruer, du har brug for, med få klik. Der findes et bredt udvalg af produkter online, som opfylder alle dine behov til alle typer applikationer og erhverv. Skrue-Ekspres.dk er en brugervenlig hjemmeside, hvor du kan købe både enkelte skruer eller skruer og hele kasser med f.eks. 10, 30, 50, 100, 200 eller 500 stk. afhængig af referencerne. Ingen minimumsbestilling, hurtig levering i Danmark fra 72 timer og gratis levering fra 75€ TTC. Vores produkter - Et udvalg, der hele tiden udvikler sig for at opfylde dine behov Vores team følger de eksisterende sortimenter af skruer og fastgørelseselementer, samtidig med at vi tilbyder dig nye mærker og produkter. Vi søger at udvælge de bedste skruer og fastgørelseselementer og de bedste mærker for at kunne tilbyde dem til konkurrencedygtige priser. På vores hjemmeside finder du træskruer, dækskruer, tømrerskruer, metalskruer, PVC-skruer, sekskantskruer, gipspladeskruer, selvborende skruer, selvskærende skruer, pladeskruer... men også andre fastgørelseselementer som f.eks. møtrikker, skiver, gevindstænger, stifter, nitter, beslag, skruesæt, skiver og møtrikker, klemmer, beslag, beslag, forbindelsesdele, sko og hængsler, dyvler, ankerbolte ... Tænk, tusindvis af referencer, der er værd at kigge nærmere på skrue-ekspres.dk for at finde det, du ikke kan finde andre steder. Så vent ikke længere og se hele vores online katalog. Vores vigtigste mål er at tilfredsstille vores kunder. Dette opnås gennem distribution af kvalitetsprodukter og mærker som Spax, Fischer, Degometal, Rawl Fixings og Vis-Express. Vi lægger også stor vægt på din tilfredshed fra det øjeblik, du afgiver din bestilling, til det øjeblik, du modtager din pakke. Vores team kan kontaktes via e-mail på kundeservice@skrue-ekspres.dk mandag til torsdag fra 8:30 til 12 og 14 til 17 og fredag fra 8:30 til 12 og 14 til 16. Skrue-Ekspres.dk's styrker: - 45.000 skruer og befæstelseselementer på lager - Distribution af pålidelige mærker (Spax, Fischer, Vis-Express, Rawl Fixings og Degometal...) ) - Salg pr. enhed og pr. kasse med degressive priser - Ingen minimumsordre - Hurtig levering i Danmark fra 72 timer - Gratis levering fra 75€ TTC køb - 50 medarbejdere placeret i Frankrig i Parcé sur Sarthe - 1 lager og forsendelseslager på 11 000 m² - 1 kundeservice tilgængelig via e-mail (kundeservice@skrue-ekspres.dk) fra mandag til torsdag fra 8.30 til 12 timer og fra 14 til 17 timer og fredag fra 8.30 til 12 timer og fra 14 til 16 timer.

Se webstedet Skrue-Ekspres.dk >

Contact info

4.1

Great

TrustScore 4 out of 5

250 reviews

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Replied to 90% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Happy with the product and their support

I have made my first order on 21-Jun-24 and it got dispatched on the next day. Unfortunately it didn't arrive to me. I have contacted them on 26-Jun-24 and they offered me either refund or reorder on 1-July-24. I went with reorder and they dispatched it on 2-July-24. It arrived me on 8-July-24. I have made my second order on 8-July-24 and received it on 12-July-24 (Same week Friday). I am happy with their products and support.
I will reorder if I have sufficient time.

8 July 2024
Unprompted review
Rated 1 out of 5 stars

Tracking package wasn’t possible and…

Tracking package wasn’t possible and was returned to France without a notice. Contacting them is impossible.

24 May 2024
Unprompted review
Skrue Ekspres logo

Reply from Skrue Ekspres

Hello
We acknowledge receipt of your comment.
Please contact our customer service department (service.client@vis-express.fr)
so that your request can be processed as quickly as possible.
Best regards.

Rated 3 out of 5 stars

Express service is not express. The website is a pretend Danish frontend located elsewhere.

Express service is not express.
I chose the FedEx express delivery (48-72 hours), ordered dec.3.
The package is not moving since yesterday.
I contacted FedEx, they told me that they do not know when the package will continue transit, and that cannot guarantee delivery this week (this means maybe 8 days instead of 2 to 3 days).
I tried to contact SkrueEkspress with the phone number on the website, they do not help by phone.
I am now trying to cancel my order and awaiting a reply to my email.
I am not happy of the time I spend waiting, and I am not happy of the website facade that shows a Danish front-end while the company is in fact located France (I though that I was ordering locally), and I am not happy that the FedEx express delivery is not express at all and totally unreliable.
I can see that other customers have the same issues.

6 December 2023
Unprompted review
Rated 2 out of 5 stars

Invalid invoice - no reply from support

Company sent an invalid invoice with a wrong currency on it, so cannot use it to report expenses. Wrote to support, but did not receive any help.

27 August 2023
Skrue Ekspres logo

Reply from Skrue Ekspres

391967

Hello
Please send an email to customer service for more information.
Sincerely

Rated 2 out of 5 stars

strange shop

I asked about my order and here is response:
Hello,
We don't have this order number.
Kind regards,
See you soon
The VIS-EXPRESS team

Edit:
few days later I am getting information that items are send. Communication with them is really odd. added 1 star. lets see if the package arrives.

8 August 2023
Unprompted review
Show reviews in all languages. (250 reviews)

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