Sküma Water Reviews 

I love my water machine. Amazing workmanship and design. The taste of the water is absolutely delicious and clean. Customer service is top notch, I always get help, especially from Rohit and Ashwin.I've been using it for over a year, and I wouldn't replace it. My best purchase

I'd say, overall, I am happy with my Skuma machine and can definitely feel the difference regarding hydration however I do think there are some improvements that can be made.
1. The maintenance process is a complete faff and the official video you have online on how to do it is not fit for purpose as it doesn't use the most important piece of equipment to remove the filter. It shows a man removing it by hand and i simply don't have the hand strength to open it but when I found a random video on Facebook by a customer on how to remove the filter and realised I had a tool to do it, it was a game changer!
2. The maintenence cycle also says around a 2L flush after cleaning, I would say it is more like a 10L flush for the water not to taste like it has the solution in it anymore.
3. Given the price, I am a little disappointed that you have to apply an add on (and pay more) to get the waste tank with the tube on it that goes straight into the sink, otherwise I would spend my days constantly draining it and surely we all have better things to do with our day? We are a family of 4 and so you can imagine how much emptying that would take on top of the constant topping up of the machine anyway.
4. I am hoping we can get to a point where the Skuma machine is mains attached, removing the constant need to top it up!
5. I think my review sounds slightly negative, I don't feel negatively about the machine! Just think some areas could do with some ironing out to make it smoother to use :)

I’ve been trying not to do this and leave this review but this company but I haven't got any other option as it seems that they don’t really care about their customers.

Bought a machine about 6 months ago and had issues with it from day one, I’ve enquired with them over instagram and gave me some tips and it kinda worked for a while but not perfect still. Until at one point within the first month or so when my machine stopped working at all.

I’ve started going through with their customer service on email and kept going back and forth with advices that didn’t work at all. And even if I told them that I don’t want the machine anymore and I want a refund they kept getting me to have calls with their CEO and I agreed to have a replacement sent.

But the replacement was a used machine…like what? What am I a tester or something for their machine?

So in the end I’ve managed to get them to send me labels to return the machines and get a refund. Fair enough

But now even that I’ve sent the machines and they received them I haven’t got my refund yet…it’s been about 3 weeks now.

Do not buy unless you want to deal with faulty machines and endless emails and messages with their customer support.

Skuma water is great, machine had a few issues with limescale but the team helped get these fixed.

Great product.!

Tried to cancel my subscription via the website but couldn’t manage it independently. I contacted customer support, but instead of cancelling, they (Ashwin) repeatedly asked me to justify my decision. I had clearly stated I wanted to cancel. Only after I threatened to escalate the matter to the Financial Ombudsman did they finally confirm the cancellation. Very frustrating experience. Do not subscribe!!

Their customer service is impeccable. Shout out to Rohit who has gone over and beyond to help me out. Thank you.

I’ve been using Skuma for over a year and a half now, and I can honestly say the quality of the product has been excellent. The water tastes great, the system is reliable, and it has become a seamless part of my daily routine.
I did experience a small issue with the unit at one point, but the customer service was outstanding—especially Rohit, who went above and beyond to help. I was provided with regular updates and clear, step-by-step instructions on how to resolve the problem. The communication was prompt, professional, and reassuring throughout.
It’s rare to find a company that combines a high-quality product with such attentive after-sales support. Based on my experience, I would highly recommend Skuma to anyone considering a smart water purification system.

It wasn’t completely plain sailing, I had some issues setting the machine up HOWEVER the support I received via WhatsApp was great and I was able to program the machine with the guidance required to troubleshoot the fault. Once the setup process is complete, it’s exactly what I wanted, the water is great.

I love it. The only downside, of course. I now cannot go near tap water. Which just absolutely reeks of chlorine. Had to even change my shower head too. But the skuma is a great machine

UPDATED
In response to the points Skuma have made;

If you do not send reconditioned units then how do you explain the limescale marks and worn plug and why would a customer ask for a reconditioned unit? You do not advertise this on your website.
As far as testing the returned unit and you couldn’t find any faults, I would expect this as I still have the original unit I purchased from new. The unit I returned was the one you tried to replace and it had limescale marks and a worn plug! I rejected this and you agreed this was unacceptable.
I have not contacted you about a damaged unit during shipping therefore I think you must be confusing me with a different customer.

With reference to the mould; at no point during any correspondence did you suggest the unit hasn’t been maintained correctly. You immediately offered another unit to be shipped. I explained I had followed all maintenance procedures with regular descaling as suggested. I still stand by my original claims; if moisture can enter the housing unit through operation or a filter change, this is a design fault and deems the unit not fit for purpose and unacceptable. There is no way you can clean the housing unit where the filter sits effectively due to the narrowness of the site. I also have not seen any literature that states additional cleaning is required other than the descaling cycles suggested or a new filter after a year. The device is less than 6 months old.

You state your priority was to resolve this issue for me. I explained directly I declined a call with you as you could not convince me to continue using your device. After 2 weeks, I am still waiting for an email to discuss a resolution. I was told if I spoke with the CEO and I still remained unhappy, a refund would be given. As I refused, I was then told a refund was not possible as it was outside the 30 day money back guarantee. Therefore I either accept a replacement or nothing at all.

Having read other reviews from previous customers, it is clear your standard procedure is to send multiple replacement units when things go wrong. Surely these can’t all be new units however if they are, what happens to the devices returned? May I suggest you look at your current device and reflect on what your customers are telling you are the issues. I am extremely disappointed with your response and I stand by my opinion that I would not recommend this device.

I purchased the Skuma water filter around 6 months ago. At first, the machine worked well and I was happy with my purchase. After a month I noticed the mineral deposits weren’t lasting as long as advertised, around a third less. I’d also started having a few problems with the drainage unit with the mechanism sticking and not allowing it to drain as it should. I contacted the company and they wanted me to send the unit back for them to investigate. I declined due to potential cross contamination and they offered me a replacement unit. This took around a month to materialise. On arrival, the unit was clearly reconditioned. The unit had limescale marks on it and a worn plug. This was rejected and sent back. Whilst trying to resolve the issue, I went to do a maintenance check and discovered mould growing in the housing unit of the filter. Horrified, I contacted the company again, who immediately wanted to send another replacement unit. After the fiasco of the previous offer, I declined and asked for a full refund as the unit clearly wasn’t fit for purpose. Initially, they wanted me to discuss this with the CEO of the company. I refused knowing it didn’t matter what they said, I had lost confidence in their product altogether. They continued to email saying once I had agreed to speak with them and this had been done, they would look to move forward with a full refund under the warranty. I again stated I just wanted a full refund. They then emailed stating a request for a refund would not be available as this only applied to their first 30 day money back guarantee and the CEO would be in touch. 10 days later and have not heard a thing.
Confidence has been lost through poor customer service in trying to rectify problems with a water filtration unit that clearly has design issues and then trying to supply replacement re-conditioned units when things go wrong. I cannot and will not use or trust a unit that has mould in it, surely this defeats the object! I know a lot of influences on Instagram are recommending this product offering a discount code to reduce the cost however I know I am not the only customer facing issues, there are plenty of reviews on trust pilot saying the same thing. I would not recommend this product.

The entire service from receiving the product to till now was extremely good and especially the customer service team was very helpful and Ashwin helped me a lot with my queries

Recently
Purchased a Skuma which I heard about from Ollie Ollerton. I’m really
Enjoying it and can taste the difference from tap water. My spaniel is especially enjoying it!

I have had skuma for years now and it is the only product on the market that I trust to actually filter water adequately to get rid of all the toxins and make it pure.

On top of this, their customer service is second to none. Alex has always made sure that any issues I’ve had were resolved immediately to ensure my skuma unit was always in top condition.

I purchased the Sküma Water machine a few months ago and have been very happy with both the machine and the quality of the water it produces. I’m quite particular about the taste of water (I used to drink Evian for its smooth taste), and Sküma is the first system that has genuinely made me switch to filtered water at home. Maintenance is also relatively straightforward and easy to manage. Overall, I would highly recommend it to anyone looking for clean, great-tasting water.

So far so good! Had the skuma for a few days, was super easy to set up thanks to the video. Had a slight confusion on delivery dates on some of the extras we ordered but Ashwin from support cleared this up promptly. The Continuous Drain Waste Tank is also handy for not having to constantly empty the waste tank.

I love our Skuma, it's amazing the difference it makes and knowing all the minerals we need are in it is fab. Especially for the kids. We use it so much! Just a tad slow with deliveries

Amazing product. My family will not go without the Skuma water. Easy to use and maintain. Fantastic customer service. Great tasting.

I had the pleasure of meeting the guys from Sküma at an exhibition and fell in love with the elegant, shiny design of the water filter machine. I ordered one for home delivery, set up was fairly simple, I had questions, the guys were very responsive. The tap water in my temporary apartment smells like chlorine and tastes awful. After using my Sküma, the difference is noticeable. The taste of my coffee or water by itself and food is so much better.

My Sküma is just over a year old and today I ordered my cleaning kit and my second filter. Very happy with this machine and can highly recommend.

I have had an amazing experience with Skuma, the water filter tastes so amazing with the minerals.

Would definitely recommend this product. Customer services are always so supportive when or if I have had any problems.

Great machine. Issue with the first machine we received, but replaced very quickly and exactly what we wanted. Water tastes so much better!