SkyAuction Reviews 1,099

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We've used this company for over 15 years, mainly for week long rentals in Orlando. We've stayed at a number of resorts and never had a bad experience. For the price you can't go wrong, I've rec... See more

Rated 1 out of 5 stars

We have used SkyAuction since 2010. No problems until de pandemic started. We had purchased a voucher for a week long reservation (we decided for Atlantic city in May 2020) and we also purchased an... See more

Rated 5 out of 5 stars

Excellent first time to Alaska, great experience, new NCL JOY, services and fun crowd, I like NCL, started 30 years ago, but also use Princess, RCL, Holland and other lines. Your opportunities also lu... See more

Rated 5 out of 5 stars

We loved NCL Dawn’s relocation Boston, MA to San Juan, PR, November 2019. We left Boston behind in rain and gale force winds to be enveloped in NCL’s comfort and warm hospitality. Day two we woke... See more

Company details

  1. Vacation rental
  2. Cruise agency
  3. Hotel
  4. Travel agent

Information provided by various external sources

Founded in 1999 SkyAuction.com is America's premier travel auction company. Whether its hotels, vacation rentals, packaged vacations, attractions or cruises, SkyAuction.com provides its members with exceptional value and a worldwide product line.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sky Auction Is Fair

Sky Auction is often an excellent
deal. Learn the ropes of what
is offered, pricing and general
operating procedure. It takes
a couple interactions with
Sky Auction to master a mutual
benefit for seller and buyer but
well worth the learning curve.

4 February 2020
Unprompted review
Rated 5 out of 5 stars

I have used SkyAuction for 10+ family…

I have used SkyAuction for 10+ family vacations and have never been disappointed. Our last trip, to Branson, was no exception. When we walked into our Condo we were taken aback by the sheer beauty and size of the unit. Living like Royalty for an unbeatable price. We will always work with SkyAuction for our family gatherings and now for our empty nester get aways too.

4 February 2020
Unprompted review
Rated 2 out of 5 stars

Show me the flights!!!!

I signed up to this site because it said I could bid on flights. However this does not appear to be the case. When you try to book a flight it takes you to Flighthub or Cheapair and there is no option for making a bid a flight.

17 December 2019
Unprompted review
Rated 1 out of 5 stars

Buyer beware Sky Auction has turned into scammers!

Poor customer service, lots of fees and hidden charges. I use to use Sky Auction but it seems lately, they are not responsive once you purchase only prior to purchase will you receive a response from them.

It also seems they only have vacation options for resorts that are not doing well in which people are not frequenting and that usually means there are issues.

I purchased an Auction and did the pay now travel later because I didn’t have exact travel dates when I won. In this case you pay for 2 days upfront and have a book by date. If you don’t book by the date you loose the Auction. On my book by date I submitted my dates only to learn the next day it hadn’t been processed and my auction was converted to expired. I sent requests to customer service and received the automated response. I have never heard back and they have not refunded my deposit or even discussed with me.

Sorry to say my relationship with them is ending. I will never purchase from them again. They have turned into scammers.

24 November 2019
Unprompted review
SkyAuction logo

Reply from SkyAuction

Hi,
We haven't been in business for 20 + years by taking people's money and not having them travel. Contact me tomorrow at 212-486-1250 x 102 after 9am EST. I am sure we can work something out for travel or for a credit.
Regards,
Sal Esposito

Rated 5 out of 5 stars

I have used SkyAuction for several…

I have used SkyAuction for several cruises and hotel stays and have been very pleased. I will continue to enthusiastically scan the choices available to find those that fit my travel plans. SkyAuction is a real find .

1 November 2019
Unprompted review
Rated 5 out of 5 stars

Everything went as planned

Everything went as planned, the hotel even combined my two reservations from skyauction so we didn't have to change room. No issues and great deal. Helpful responses from sky auctions team when I emailed questions.

7 October 2019
Unprompted review
Rated 1 out of 5 stars

Due to a hurricane

Due to a hurricane, we needed to change our reservation. We paid for the insurance that allows this. SkyAuction said we missed the deadline and would not allow us to change dates or give a refund. This is the last time I will deal with SkyAuction.

7 October 2019
Unprompted review
SkyAuction logo

Reply from SkyAuction

Hi Douglas,
I have reviewed your file and while we always do whatever we can to assist our customers, particularly in times of emergency, we could not accommodate a cancellation less than 24 hours prior to your arrival. Since this hurricane did not effect the region we have to rely on our ability to work with the resort for changes and refunds, when customers attempt to change outside of our Flex Change coverage. The resort was open, air service was NOT affected and local businesses and attractions were fully operation during this entire period. With that being the case we had no hope to arrange a change with the resort or a refund of any kind.

We fight for our customers to be treated fairly each and everyday. We really can't argue if people want to cancel outside of our insurance offering during times of normal operation.

Rated 5 out of 5 stars

SkyAuction was Awesome!!

My SkyAuction online bid went well! I read all the fine print and I won my 4 star vacation rental I wanted with no surprises (Aug 2019).. I did have a couple of questions and Customer Service agents helped answer them. Everything went smoothly for me! I even managed to get a free room upgrade! Thanks for that! The only thing I wish is that they put a phone number on their website, I did get a contact number only after I won my auction but other than that, my whole experience with SkyAuction was great!!

5 October 2019
Unprompted review
Rated 2 out of 5 stars

Poor customer service with no response

After an easy booking and adequate accommodations for my trip to TRS coral in Cancun, Mexico, the check in for my room was a terrible experience. After receiving confirmation that we were in a swim up room from the hotel and sky auction, the front desk refused to give us that type of room and put us in a regular junior suite. We were told that the hotel did not have confirmation from sky auction for the upgraded room which was explicitly stated on the sky auction confirmation and won bid. The hotel tried to contact sky auction to confirm our room type with no response. I tried to contact sky auction twice with no response. The customers shouldn’t be at fault when the sky auction doesn’t commute with the hotel about your confirmed room accommodations. And your emails and calls shouldn’t be ignored either. Terrible experience.

2 October 2019
Unprompted review
Rated 5 out of 5 stars

Extraordinary deal on an extraordinary…

Extraordinary deal on an extraordinary cruise! Saved thousands over the rack rate on our cruise to Alaska. Amenities & opportunities for excursions are too numerous to mention. Suffice it to say, this long-time customer of Skyauction continues to be amazed - they’ve earned my highest compliments.

2 October 2019
Unprompted review
Rated 4 out of 5 stars

Enjoyable Florida vacation

I purchased a two-bedroom Resort package at Summer Bay Resort in Orlando Florida. They had trouble finding the reservation because it was under someone else's name not mine, although when I had spoken to the resort directly they assured me by the time I arrived the reservation would be in my name. So, it took them approximately 20 minutes to figure it all out but we finally were able to check in. The resort and room was great quality and perfect for our family of three. The pictures and the description of the resort were accurate and we enjoyed our stay!

2 October 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look