Skycrown Casino Reviews 349

TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, most reviewers were let down by their experience overall, primarily due to significant issues with payment withdrawals. Customers frequently report that their winnings are withheld, withdrawals are canceled, or payments are severely delayed, often for weeks or even months. Many also experience difficulties with the verification process, with the company repeatedly asking for documents or declining deposits without clear explanations. The customer service is widely criticized for being unhelpful, providing generic or scripted responses, and being difficult to contact, with VIP managers often unresponsive. However, some people mentioned that after initial verification issues were resolved, their payments were processed quickly, and they received their winnings. A few other people also felt that customer support was polite, and some smaller withdrawals were processed within a reasonable timeframe.

What people talk about most

Payment

People report negative experiences with payment, particularly regarding withdrawals, with many reviewers... See more

Customer service

Customers had negative experiences with customer service, often describing it as unhelpful and providing no... See more

Response time

Users describe negative interactions with response time, frequently reporting significant delays in... See more

Refund

Reviewers express significant frustration regarding the refund process, with many reporting that their... See more

Customer communications

Clients share negative opinions on contact, with many reviewers expressing frustration over long response... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I agree with Michael! Your casino not only withheld my winnings when they used to pay they made up excuses about delays because of technical difficulties. Also I'm a level 7 VIP which actually mean... See more

Company replied

Rated 1 out of 5 stars

Another update They keep asking for verification items that aren't on their own list ABSOLUTELY DREADFUL CASINO BE WAREHOUSE Update I am getting the run around they seem to be making... See more

Company replied

Rated 1 out of 5 stars

Absolutely the worst experience Won about $160 Due to the x40 in the terms I couldn’t understand how this was a thing. They took the money and my extra deposit. Asked for a withdrawal... See more

Company replied

Rated 1 out of 5 stars

absolute worse website to play on if you win big don't even bother trying to withdraw i made 6 request because i won just around 30k and only 1 out of 6 had been paid in over a week and support chat... See more

Company replied


Company details

Written by the company

Skycrown Capital Management is a Swiss-based open public fund. We offer our members the opportunity to participate in a private equity investment pool in real time, directly through our online platform.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

349 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great casino

8 August 2023
Unprompted review
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Reply from Skycrown Casino

Dear Hannah Howells,

Thank you for the positive feedback! We're thrilled to hear that you've had a pleasant experience with Skycrown Casino.

Our aim has always been to provide a top-notch gaming experience for all our users. Knowing that we've succeeded in meeting your expectations truly motivates us to continue improving and delivering the best service possible.

We strive to keep our platform engaging and user-friendly. Your kind words validate our efforts, and we're excited to have you as a valued member of the Skycrown community.

Please don't hesitate to reach out if you have any suggestions or need assistance in the future. We're always here to help.

Best regards,
Skycrown Casino Team

Rated 3 out of 5 stars

No comments as waiting for a better…

No comments as waiting for a better line.

7 August 2023
Unprompted review
Skycrown Casino logo

Reply from Skycrown Casino

Dear Fatemah hussein,

Thank you for taking the time to provide feedback. We understand that your experience with Skycrown Casino so far has been neutral, and we genuinely appreciate your patience.

Ensuring that our users have an optimal experience is a top priority for us. We're constantly working on improvements to offer better services. Your feedback serves as a valuable insight into where we can focus our efforts.

We sincerely hope that as we roll out improvements and updates, you'll find the enhanced experience you're looking for with Skycrown. Please reach out if you have any concerns, suggestions, or questions. Our team is always here to assist.

Best regards,
Skycrown Casino Team

Rated 5 out of 5 stars

It pays out really quick and is fun…

It pays out really quick and is fun games

7 August 2023
Unprompted review
Skycrown Casino logo

Reply from Skycrown Casino

Dear Tina Passeri,

Thank you for sharing your positive experience with Skycrown Casino. We're thrilled to hear that you've found our payout process swift and enjoyed the games we offer.

Ensuring that our players have a seamless experience is at the core of what we do, and your feedback reinforces our commitment to this. It's always our aim to deliver fun and engaging games, alongside efficient service, and we're delighted to hear that we've met this mark with you.

Should you have any suggestions, questions, or need assistance in the future, please don't hesitate to reach out. We value your patronage and look forward to providing you with many more enjoyable gaming experiences.

Best regards,
Skycrown Casino Team

Rated 5 out of 5 stars

Very helpful staff 24/7 and very fun…

Very helpful staff 24/7 and very fun games to play

6 August 2023
Unprompted review
Skycrown Casino logo

Reply from Skycrown Casino

Dear Mitch,

Thank you so much for your glowing review! We're absolutely delighted to hear that you've had a positive experience with our 24/7 staff and enjoyed the range of games we offer.

Our team is dedicated to providing exceptional customer service at all hours, and it warms our hearts to know that their efforts are being acknowledged and appreciated. Our goal is to ensure that our players feel supported and entertained, and it sounds like we've hit the mark with you.

Thank you for choosing Skycrown Casino. We value your feedback and hope to continue offering you fun and exciting gaming moments in the future.

Best regards,
Skycrown Casino Team

Rated 4 out of 5 stars

Yes my experience with skycrown has…

Yes my experience with skycrown has been good that are very professional and well all waz be helpful if you are not happy that go the extrere yards to help plus the wins for each bet is grat I recommend them highly 😀

4 August 2023
Unprompted review
Skycrown Casino logo

Reply from Skycrown Casino

Dear D Big D,

Thank you for sharing your experience with Skycrown! We're thrilled to hear that you've found our team to be professional and always willing to go the extra mile for our players.

Our primary aim is to ensure every player feels valued and taken care of, and it sounds like we've been able to achieve that with you. We appreciate your commendation on the wins and gameplay experience.

Your recommendation means a lot to us. We look forward to continuing to provide you with exceptional service and enjoyable gaming moments.

Best regards,
Skycrown Casino Team

Rated 5 out of 5 stars

Beautiful casino

6 August 2023
Unprompted review
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Reply from Skycrown Casino

Dear Quang Tran,

Thank you so much for your kind words. We're thrilled to hear that you find Skycrown Casino to be beautiful. We take pride in providing an aesthetically pleasing and user-friendly environment for our players, and it's always encouraging to know we're succeeding in that aspect.

Our goal is to ensure that not only is our platform visually appealing, but that the overall experience, from game selection to customer service, meets the high standards our players expect and deserve.

Your feedback is invaluable to us, and we appreciate you taking the time to share your positive experience. We're here to serve you anytime, and look forward to making your future visits just as delightful!

Best regards,
Skycrown Casino Team

Rated 3 out of 5 stars

Great online casino

I like how they have a range of different pokies and that you can also play some tables if you want.

6 August 2023
Unprompted review
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Reply from Skycrown Casino

Dear Jussi,

Thank you for your feedback on Skycrown Casino. We're glad to hear that you appreciate the diverse range of slots and table games we offer. Our aim has always been to provide a comprehensive gaming experience for our users, ensuring everyone finds something tailored to their preferences.

However, noticing your 3-star rating, we recognize that there might be areas where we can further improve. We value your input and would appreciate any additional comments or suggestions you might have so we can enhance our offerings and service.

Your satisfaction is of utmost importance to us, and we're committed to making your experience even better in the future. Thank you for choosing Skycrown Casino, and we look forward to serving you again soon.

Best regards,
Skycrown Casino Team

Rated 5 out of 5 stars

Great casino highly recommend

4 August 2023
Unprompted review
Skycrown Casino logo

Reply from Skycrown Casino

Dear John Mclachlan,

Thank you so much for your glowing recommendation of Skycrown Casino. We're thrilled to hear that you've had a positive experience with us and deem our platform worthy of such high praise.

It's our top priority to ensure all our players have an enjoyable and seamless gaming experience. Your feedback serves as an affirmation that we are moving in the right direction and continuously meeting our players' expectations.

We're always looking for ways to improve and elevate the experience for our valued users, so if there's anything specific you loved or any suggestions you might have, please do share.

Thanks again for choosing Skycrown Casino. We look forward to having you play with us for many more enjoyable sessions!

Best regards,
Skycrown Casino Team

Rated 5 out of 5 stars

Great casino that is very helpful and…

Great casino that is very helpful and reliable. Cashed out and had my money within 2-4 buisness days
Highly recommend

2 August 2023
Unprompted review
Skycrown Casino logo

Reply from Skycrown Casino

Dear Katie,

Thank you for your wonderful review! We are delighted to hear that you had a great experience at our casino and that you found our services to be helpful and reliable.

Ensuring a seamless and enjoyable gaming experience, along with providing excellent customer support, are our top priorities. We're thrilled that our team was able to assist you effectively and meet your needs.

We also understand the importance of timely withdrawals, and we're glad to know that you received your money within 2-4 business days. Our goal is to process withdrawals as quickly and efficiently as possible to ensure you can enjoy your winnings without unnecessary delays.

Your recommendation means a lot to us! We are honored to have you as part of our casino community, and we truly appreciate your support.

Your satisfaction is our reward, and we can't wait to provide you with more enjoyable gaming experiences and exceptional service on your future visits.

Best Regards,
SkyCrown Casino Team

Rated 5 out of 5 stars

best online casino!!

31 July 2023
Unprompted review
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Reply from Skycrown Casino

Dear Zachary,

Thank you so much for your fantastic review! We are absolutely thrilled to hear that you consider us the best online casino.

At SkyCrown Casino, providing an outstanding gaming experience is our utmost priority, and we're delighted that our efforts have earned your approval.

Your kind words and support mean the world to us, and we're honored to have you as part of our casino community.

We can't wait to continue providing you with more thrilling gaming experiences and exceptional service on your future visits.

Best Regards,
SkyCrown Casino Team

Rated 5 out of 5 stars

Best Casino skycrown

Ok, here it is.. after all they Have like.. 2000+ games.. and i want to Play every one of them!!!

And their assitence is fast and helpful 24/7

31 July 2023
Unprompted review
Skycrown Casino logo

Reply from Skycrown Casino

Dear Davor,

Thank you for your enthusiastic review! We are thrilled to hear that you are excited about the vast selection of games we offer at our casino.

With over 2000 games to choose from, we aim to provide a diverse and thrilling gaming experience for all our players. We're delighted that our extensive library has captured your interest, and we hope you have a fantastic time exploring each one of them!

Additionally, we're glad to know that our customer support team has been fast and helpful in assisting you. Providing top-notch assistance around the clock is crucial to us, and we're committed to being there for you whenever you need us.

If there's anything specific you'd like to see or any suggestions you have, please feel free to share them with us. Your feedback is invaluable as we continuously strive to improve and tailor our services to meet and exceed your expectations.

We're honored to have you as part of our casino community and can't wait to provide you with even more exciting gaming experiences and exceptional customer support on your future visits.

Best Regards,
SkyCrown Casino Team

Rated 5 out of 5 stars

Honestly

Honestly, get amongst it, great game variety and quality site !

30 July 2023
Unprompted review
Skycrown Casino logo

Reply from Skycrown Casino

Dear Jessey,

Thank you so much for your positive feedback and the 5-star review! It's great to hear that you enjoy our game variety and the quality of our site.

Our team is committed to providing a diverse and entertaining gaming experience, and it's incredibly encouraging to hear such positive feedback.

Remember, we're always here to assist you if you need any help. Enjoy your time with us and keep winning!

Best Regards,
SkyCrown Casino Team

Rated 4 out of 5 stars

Good casino fun games and good customer…

Good casino fun games and good customer service

4 July 2023
Unprompted review
Skycrown Casino logo

Reply from Skycrown Casino

Dear Renee Abbott,

Thank you for your positive feedback and 4-star rating! We are thrilled to hear that you're enjoying our selection of fun games and find our customer service up to your standards.

Our team works hard to provide an entertaining gaming environment and excellent customer support. We always appreciate hearing that our efforts are making a positive impact on our players' experiences.

If there's anything we can do to make your experience a 5-star one, don't hesitate to let us know. We're here to help!

Best Regards,
SkyCrown Casino Team

Rated 5 out of 5 stars

Fun and big real winnings

Fun and big real winnings - easy to speak to someone for help too.

30 July 2023
Unprompted review
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Reply from Skycrown Casino

Dear Ksal,

Thank you for your 5-star review! We are overjoyed to hear about your positive experience with our casino. We are especially glad to know you've had fun with our games and experienced some big wins!

We always strive to ensure that our customer service team is easily reachable and helpful. It's wonderful to hear you found them easy to speak to.

We look forward to continuing to provide you with excellent service and exciting gaming experiences.

Best Regards,
SkyCrown Casino Team

Rated 5 out of 5 stars

Lots of games great live chat

30 July 2023
Unprompted review
Skycrown Casino logo

Reply from Skycrown Casino

Dear Jane Dorrian,

Thank you for your 5-star review! We're delighted to hear that you're enjoying our extensive selection of games and found our live chat helpful.

Our team strives to offer a wide range of games to cater to all our players' tastes and provide fast and friendly customer service. It's fantastic to hear that we're meeting your expectations in these areas.

Thank you for choosing to play with us. We're looking forward to continuing to bring you great games and service!

Best Regards,
SkyCrown Casino Team

Rated 5 out of 5 stars

Highly rated

Sky crown Live Chat was quick to reply and helpful . I rate this casino very high.

30 July 2023
Unprompted review
Skycrown Casino logo

Reply from Skycrown Casino


Dear Kim Hughes,

Thank you for your 5-star review and high rating! We are thrilled to hear that our Live Chat team was able to provide you with the exceptional service we strive to maintain at our casino.

We truly value your input and your satisfaction is our main priority. We're committed to continually offering the highest level of service and look forward to having you play with us again.

Thank you for choosing our casino. We appreciate your trust and look forward to exceeding your expectations in the future.

Best Regards,
SkyCrown Casino Team

Rated 5 out of 5 stars

So far so good haven't had any bad…

So far so good haven't had any bad experiences or disappointments with customer service and casino in general I highly recommend this casino

29 July 2023
Unprompted review
Skycrown Casino logo

Reply from Skycrown Casino

Dear H Hamkz,

Thank you so much for your wonderful review! We are thrilled to hear that you've had a positive experience with our casino and have not encountered any issues with our customer service or the overall gaming experience.

At SkyCrown Casino, providing top-notch customer service and a seamless gaming environment is our top priority. We're delighted that our efforts have been well-received and that you have had a smooth and enjoyable time with us.

Your feedback is invaluable as we continuously strive to improve and tailor our services to meet and exceed your expectations.

Once again, thank you for choosing our casino. We're committed to maintaining the high standards that have earned us your approval, and we can't wait to provide you with more enjoyable gaming experiences and excellent customer service on your future visits.

Best Regards,
SkyCrown Casino Team

Rated 5 out of 5 stars

Love the game

Love the game, really good bonuses and offer highly suggest

29 July 2023
Unprompted review
Skycrown Casino logo

Reply from Skycrown Casino

Dear Carly Buhagiar,

Thank you for your positive feedback and 5-star review! We're delighted to know that you're enjoying our games and finding our bonuses and offers beneficial.

Our team works hard to provide a variety of games and attractive offers for our players. Your words affirm our efforts and motivate us to continue improving.

We truly appreciate your recommendation and thank you for choosing to play with us. Looking forward to providing you with more fun and rewarding experiences!

Best Regards,
SkyCrown Casino Team

Rated 5 out of 5 stars

Great games and awesome customer support

28 July 2023
Unprompted review
Skycrown Casino logo

Reply from Skycrown Casino

Dear Justine Molnar,

Thank you for the 5-star rating and the kind words about our games and customer support! We're thrilled to hear that you're enjoying your experience with us.

Our team is committed to providing a wide range of engaging games and top-notch customer service, and your feedback lets us know we're on the right track!

Thanks for choosing to play with us, and we look forward to continuing to meet and exceed your expectations.

Best Regards,
SkyCrown Casino Team

Rated 5 out of 5 stars

Love chat staff so helpful

Love chat staff so helpful. Amazing games. Too much fun

27 July 2023
Unprompted review
Skycrown Casino logo

Reply from Skycrown Casino

Dear Wayne Scott,

Thank you for your delightful review and the 5-star rating! We're thrilled to hear that our chat staff have been helpful and that you're enjoying our selection of games.

We believe that providing excellent customer service and a diverse range of games contribute to a great gaming experience. Your feedback affirms the hard work we put in every day.

Thank you for being a part of our casino community. We look forward to continuing to exceed your expectations.

Best Regards,
SkyCrown Casino Team

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