Very nice and well organised
Very nice and well organised. It tells us what we need to know
23 April 2026
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
4.3
Excellent
629 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You guys must improve yor website and…
You guys must improve yor website and how the customer service works
16 February 2026
Reply from Skyscanner
Hello Bay,
Thank you for sharing your review and providing feedback about the service and website.
I checked your email address, and it appears that you have not contacted us before; however, you made a booking with Kiwi following a search on Skyscanner.
We are keen to understand more about your feedback.
We will contact you directly via email to gather more details and assist you further - please check your inbox.
Kind Regards,
Seongju - Skyscanner Support
Scam
I bought on skyscanner a ticket go and back and i never received anything but i have paid.... It's not skyscanner it is sky scammer...
The let anybody, scammers publish on the site that's not normal they should verify, don't use them.
The worst is that i choosed the recommended one by skyscanner...SKY SCAMMER!!!
13 February 2026
Unprompted review
Reply from Skyscanner
Hello Bertrand,
Thank you for your review, and we're sorry to hear that you haven't received your booking confirmation. As a travel search engine, Skyscanner doesn't have access to your booking information. The best people to help will be your travel provider as your confirmation will come from them directly.
We would be happy to help you get in touch with them if necessary. Please, contact us through the form below so we can discuss the details:
https://help.skyscanner.net/hc/en-gb/requests/new
Many thanks,
Martina
Big help for travel needs!
18 June 2024
Great
Skyscanner always provide the most accurate prices, it's a great tool to find a cheap flight ticket
27 February 2024
Simple et rapide
13 January 2024
La compagnie la plus mal honnête
La compagnie la plus mal honnête. Fait un prix et rendu accepter change de prix plus que le triple du prix. The compagny is fraud because change the Price triple Price charge . Is very bad bad is compagny no good.
22 February 2023
Unprompted review
Reply from Skyscanner
Bonjour,
Merci d'avoir pris le temps d'écrire votre avis, et je suis vraiment désolé d'apprendre votre expérience.
Nous prenons vos commentaires au sérieux et nous aimerions approfondir cette question pour vous. Pouvez-vous nous contacter via le lien ci-dessous avec tous les détails de votre expérience et votre numéro d'identification de réservation?
Un membre de l'équipe vous recontactera dans les plus brefs délais.
https://help.skyscanner.net/hc/fr-gb/requests/new
Merci beaucoup,
Ellie
Never again!
I wanted to cancel my flight and I never could so I lost my flight because o bought directly from Skyscanner. When calling the company they say I bought it from an Agency but they don’t know which one and nobody is helping.
Sent to 10 different emails and called every company and agency. This is ridiculous.
22 May 2021
Reply from Skyscanner
Hello Pauline,
Thanks for your review.
I appreciate you booked with an external travel provider and remain unhappy with their service. In you case, we acted as a search engine and have no influence over your booking.
That said, I'll be happy to have a deeper look at your case. I'm going to send you an email, please reply it with the details of the mentioned booking.
Thank you,
Anton
Skyscanner support
Bon comparateur
Bon comparateur. Interface pratique et simple d'utilisation !
23 February 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.