Skyscanner Reviews 2,322

TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

this is the 3rd time, but you still ask me without any improvement. wh——-y??? Though I answered twice, ok, it’s awful app which provides unnecessary information that were no direct flights that I don... See more

Company replied

Rated 4 out of 5 stars

Different websites where to choose wide ramge of prices is most helpful withreservation process even more practical

Rated 5 out of 5 stars

I can easily search for airline tickets and hotels, you can quickly search for other prices and routes, etc. It is easy to use, the font is large, the pages are not covered by unnecessary advertisemen... See more

Rated 5 out of 5 stars

A great system that instantly searches for the prices, time zones, and travel agents that travelers need

Company details

  1. #38 of 47 best companies in Flights search site

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

this is the 3rd time!!!!

this is the 3rd time, but you still ask me without any improvement. wh——-y???
Though I answered twice, ok, it’s awful app which provides unnecessary information that were no direct flights that I don’t want even create “ alert” with DIRECT!!

7 October 2023
Skyscanner logo

Reply from Skyscanner

Hello,

Thank you for sharing your review with us.

I appreciate you're not happy with the price alerts and would expect us to address it. Could you please contact us via the form below?

https://help.skyscanner.net/hc/en-gb/requests/new 

Please make sure to describe the issue in detail, attaching all relevant screenshots.

Best,

Anton

Rated 1 out of 5 stars

Your site would not allow me to use…

Your site would not allow me to use English.
There were no bag filters and the prices can’t be displayed in JPY

3 October 2023
Skyscanner logo

Reply from Skyscanner

Hello Rhonda, 

Thank you for your feedback. 

I am sorry to hear that you were unable to change the language and currency settings.  

Skyscanner is available in more than 30 languages and over 150 currencies. If you wish to change your language and currency settings, please follow these instructions: 

On our desktop website, click on the globe icon at the top of the website. You will see a drop-down list where you can select your preferred language and currency. 

On our mobile website, you can change the language and currency by scrolling all the way down to the Regional settings at the footer.  

On our mobile app, the language will match the language selected in your phone settings. You must change the language in your phone settings to view that language in your Skyscanner mobile app. To change the currency display, please click Profile > Settings > Currency.  

As for the baggage filters, we don't currently have this feature on Skyscanner. Thank you for letting us know that this is something you would like to see. I have shared your feedback with our Product team.  

We are continuously working on different projects, testing and experimenting to improve user experience, so feedback from our regular users is very important to us.  

I hope this answers your questions. 

If you have further inquiries, please get in touch with us by using the link below: 

https://help.skyscanner.net/hc/en-gb/requests/new 

Kind regards,  

Miyo - Skyscanner Support

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