Skytravelers Reviews 181

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, helpfulness, and efficiency, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. The booking process is often described as smooth and hassle-free, and the prices are noted as very competitive, offering great deals. However, some customers also noted that while the customer service was appreciable, the company's prices for flights could be more costly than other sites. Additionally, a few people mentioned initial concerns about bookings not including baggage, which was later resolved with professional assistance.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness and... See more

Service

Consumers find service to be positive. Many reviewers praise the fast, clear, and reliable service, with some... See more

Booking process

Customers had positive experiences with the booking process. Many reviewers praised the helpfulness and... See more

Price

Clients share positive opinions on price, often finding competitive and affordable tickets. Many reviewers... See more

Based on these reviews

Rated 5 out of 5 stars

I was contacted by Abraham today to confirm the details of my flight booking. I had missed off my adding my Luggage allowance to my booking! 🤦‍♀️ Abraham was polite kind caring very efficient to co... See more

Rated 5 out of 5 stars

I inadvertently booked a flight for my elderly mum without checked baggage. I called cheapfly shop late evening ( not holding out much hope of being answered). Abraham was my operator. When I explaine... See more

Rated 5 out of 5 stars

Excellent customer service by Bella Watson, every question i had was answered and delt with promptly. Couldn't find any fault with the call I had. Also added a bit of humour into the conversation, a v... See more

Rated 5 out of 5 stars

Bella phoned to check in with us regarding our flights tomorrow. Bella went through all our flight details, allocated seats and sent details promptly to us, including tickets. All stress & worry of... See more

Rated 3 out of 5 stars

The customer care service was really nice I spoke to Eve who helped me through booking and she have done a fantastic job. Though I don't recommend Cheap fly shop because I think it is more costly t... See more

Rated 4 out of 5 stars

I booked with Cheapfly shop because I found a very affordable ticket online.Later, they called me to inform me that my booking did not include holding baggage since it was under economy saver/ lite/ s... See more

Rated 5 out of 5 stars

I was struggling to resolve an issue with my contact details at the airline. I got through to Freya at Cheapfly who understood my problem, promised to resolve it and promised to call me when she had r... See more

Rated 5 out of 5 stars

I was confused about my ticket, which was purchased on the 26th. I could only take 7 kg, which was not sufficient for me, so I approached the customer service of CheapFly. This gentleman, Abraham, spo... See more

Rated 5 out of 5 stars

I phoned customer services from Sydney Australia to check in my return flights to Manchester via Istanbul and Bella Watson whom sorted it out for the 3 of us was most efficient and courteous. I'll u... See more

Rated 5 out of 5 stars

had a great experience speaking with staff today. She was very helpful and explained everything clearly regarding flight seat selection and the remaining details of my booking. Her support made the pr... See more

Rated 5 out of 5 stars

I booked a flight with cheapfly shop in March and as the date of travel approached realised I was going to need help with luggage and walking. Olivia got the answers I needed from the airline and alwa... See more

Rated 5 out of 5 stars

Abraham was so helpful, he found me flights with the shortest journey time and good transfers. Really happy with Skytravelers and would recommend for personal service at an economy price.

Rated 5 out of 5 stars

David went to the trouble of contacting me to check my booking before confirming it as he realised I booked seat only. He then spent time finding alternative journeys at a reasonable price.

Rated 5 out of 5 stars

I had a fantastic experience with CheapFlyShop UK! The booking process was smooth and hassle-free, and the prices were very competitive. A special mention goes to Eve, who was incredibly helpful th... See more

Rated 5 out of 5 stars

Mr Abraham was very insightful and helpful in booking me a flight. I would recommend him to all my friends. He provided me with a great customer experience time I Abdisamad Omar will be using his serv... See more

Rated 5 out of 5 stars

She is the best customer service advisor She is really a blessing for me before flying l got all help needed ,with this warm service l will call again for my next holiday Bless

Rated 5 out of 5 stars

Yes every time I spoke to Zoya she was always happy to provide her most helping hand in regarding my seat and making sure I was happy with the customer service from her. Keep with your service.

Rated 5 out of 5 stars

Zoya was amazing, called me and checked up on me before my flight provided infomercials and confirmed that I don’t need anything and all of my questions are answered.

Rated 4 out of 5 stars

I'm writing to express my sincere appreciation for a team member who recently provided me with exceptional support. She was incredibly helpful and demonstrated a truly user-friendly approach through... See more

Rated 5 out of 5 stars

The service was okay but specifical thanks to Sutirtho Chatterjee , he was very efficient and helpful throughout the whole process and resolved the issues with the ticket. good luck to you.

Rated 4 out of 5 stars

The company itself is terrible and I feel I have been cheated by this company however Kartik Ganesh is one of your best employee and I must say because of him I’m travelling to Delhi using your comp... See more

Rated 4 out of 5 stars

My flight is tomorrow. Zoya Khuneja called me prior to my flight which was nice of her. She informed me that she chose my seat as per my request and meal. Many thanks.

Rated 4 out of 5 stars

From the very beginning of the interaction, she demonstrated exceptional professionalism, warmth, and a genuinely customer-focused attitude. She was highly knowledgeable and efficient in resolving... See more

Rated 5 out of 5 stars

Skytravelers helped me quickly find a direct and affordable flight when I couldn’t locate good options myself. Fast, clear, and reliable service. Highly recommended.

Rated 5 out of 5 stars

Great customer service, very helpful! Spoke to a wonderful lady named Zoya, who was very nice and gave me all the information I needed. Will definitely use again 👌

Rated 5 out of 5 stars

The way Abraham attended to me was top notch. He has an outdtanding custimer relation. He listened and pay attention to small details. Kudos to Abraham

Rated 5 out of 5 stars

Sky travellers , I got help from Ibrahim and he was so patient with me I am so happy he fixed my booking so quickly as I was getting worried about the mistakes I have made earlier

Rated 5 out of 5 stars

Great customer service make me easy to understand and help me to request window sit for me, going and return. Thanks for your help KIA

Rated 5 out of 5 stars

Great team at this company here. Called and checked in if i need any help in regards to my flight. Wonderfull customer service. Olivia stayed on the call for every small bit getting me sorted for my t... See more

Rated 4 out of 5 stars

I got what I asked for. Freya was a bit stressed but confident and done the job accordingly to request. Well done Freya keep up the good work 👏

Rated 5 out of 5 stars

Radhika was really helpful and… Radhika was really helpful and supportive throughout my booking period and was handling everything patiently. Thank you for your help

Rated 5 out of 5 stars

The help I received from Abraham very kind and helpful he went above and beyond to help me I thanked him personally as well bravo

Rated 5 out of 5 stars

AArsu she helped a lot with the booking of my tickets her conversation is Excellent very convincing Well manners Mahmood 17 6 25 thanks

Rated 4 out of 5 stars

It nice to speak to someone without going through so many automated options

Rated 5 out of 5 stars

Monika was really nice and she did a fantastic job helping me answer my query as quickly as possible

Rated 5 out of 5 stars

BELLA was a nice lady… she attended to me politely with the respect … thank you for sending my e-ticket and the support . Cheers

Rated 5 out of 5 stars

Olivia was extremely helpful during our series of calls. She made my experience very comfortable and stress-free!

Rated 5 out of 5 stars

Martin was very helpful with good advice even though I changed my mind a couple of times he was very patient

Rated 5 out of 5 stars

Mr Ganesh worked well past his working hours and sort my problem out. Much appreciated once again.

Rated 5 out of 5 stars

It's my first time that I booked ticket from this site and this is very good . As the service of this site is really good the people are very humble and kind they listen carefully and give the good a... See more

Rated 5 out of 5 stars

Molly was extremely polite and helpful. She clearly explained everything to me and even gave me helpful advice for my flight.

Rated 5 out of 5 stars

I was initially disappointed with the poor response time from the team. However, Rolston took full responsibility, met all expectations, and delivered outstanding customer support. Rolston is an excel... See more

Rated 5 out of 5 stars

Excellent and prompt service made life so much easier for me no hassle tickets booked and off next week thankyou Abraham for you help and professionalism

Rated 5 out of 5 stars

I want to say a big thank Miss M Singh for her outstanding customer service. Her support was thoughtful, professional and truly appreciated.

Rated 5 out of 5 stars

I spoke to Zoya who was very helpful with assisting with my request. She provided me with an e-ticket . Always very helpful and very happy with the service.

Rated 5 out of 5 stars

The staff is very good speacially Freya she helped me with my ticket and check in process I really thankful to you guys.



Contact info

4.8

Excellent

TrustScore 5 out of 5

181 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The customer care service was really…

The customer care service was really nice I spoke to Eve who helped me through booking and she have done a fantastic job. Though I don't recommend Cheap fly shop because I think it is more costly than other siteto book a flight their customer service was really appreciable.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

I’m Ganesh

Mr Ganesh worked well past his working hours and sort my problem out. Much appreciated once again.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

I was contacted by Abraham today & I received fantastic Customer Service from him. He met all of my expectations & got me the best & safest deal! Thank you Ibraham for your kindness & consideration!!

I was contacted by Abraham today to confirm the details of my flight booking. I had missed off my adding my Luggage allowance to my booking! 🤦‍♀️
Abraham was polite kind caring very efficient to correct & help me choose the best flight along with the best deal & the safest option for me travelling alone!! His Customer Service Skills are outstanding!!
Thank you Abraham.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional aervice

I inadvertently booked a flight for my elderly mum without checked baggage. I called cheapfly shop late evening ( not holding out much hope of being answered). Abraham was my operator. When I explained my concerns to him he was very empathetic. He calmly guided me through all my concerns and even changed my booking. He was very helpful and even offered wheelchair assistance. What a lovely man. We need more people like him. He made the whole experience seamless and pleasurable. Well done Abraham. If I could give 6 ⭐ I would

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Mr Abraham was very insightful and…

Mr Abraham was very insightful and helpful in booking me a flight. I would recommend him to all my friends. He provided me with a great customer experience time I Abdisamad Omar will be using his service again in the future.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

CheapFlyShop UK- Excellent Service!

I had a fantastic experience with CheapFlyShop UK! The booking process was smooth and hassle-free, and the prices were very competitive. A special mention goes to Eve, who was incredibly helpful throughout the process. Eve went above and beyond to answer all my questions promptly and made sure everything was sorted perfectly. Her professionalism and friendly approach made the whole experience stress-free.

Highly recommend CheapFlyShop UK for anyone looking for great deals and exceptional customer service!

26 December 2025
Unprompted review
Rated 3 out of 5 stars

Flight Booking

It's like paying upfront for a flight request. Don't expect immediate confirmation/tickets. If your flight is no longer available after completing payment you go onto a waiting list to see if the flights come down in price. After calling several times to get an update on my booking I managed to get things sorted with the help of Abraham. Thanks again for sorting things out for me.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

I was initially disappointed with the…

I was initially disappointed with the poor response time from the team. However, Rolston took full responsibility, met all expectations, and delivered outstanding customer support. Rolston is an excellent customer service agent, and I will be happy to come back for repeat business.

19 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look