After suffering 2 bad experiences with 2 different travel agencies, came Carol Smith! She just saved the day and my business. She made sure my booking was done correctly, spend the time patiently on t... See more
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Review summary
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Excellent experience with this company. Customer service is top star, special mention to Skyler who went above and beyond to get me the best deal possible for an alternative flight. I commend him fo... See more
Very helpful and timely response to phone calls and appeals for assistance etc. This is a much better service level compared to as normally received from other sites. It's very reassuring for custom... See more
Company replied
Alex was extremely helpful when I booked our flights online. Encountered problems during payment and lost my booking. He phoned me and he helped me complete the process over the phone. Managed to save... See more
Company replied
Company details
Written by the company
Skywings Travel London: Your Gateway to Unforgettable Journeys! Marking Excellence in the Travel Industry since 1994! Skywings Travel London is a premier travel agency based in the heart of London, renowned for its commitment to delivering exceptional travel experiences tailored to meet the diverse needs of its clientele. With a rich history of providing personalized travel solutions, Skywings Travel London has established itself as a trusted partner for both leisure and business travellers. Services Offered 1. Customized Travel Packages: Skywings Travel London specializes in creating bespoke travel packages that cater to individual preferences and budgets. Whether you're planning a romantic getaway, a family vacation, a beach holiday or an adventure trip, the agency's experienced travel consultants work closely with you to design the perfect itinerary. 2. Corporate Travel Solutions: Understanding the unique requirements of business travel, Skywings offers comprehensive corporate travel management services. From arranging flights and accommodations to organizing meetings and conferences, the agency ensures a seamless travel experience for business professionals. 3. Flight Bookings: With access to a wide network of airlines, Skywings Travel London provides competitive airfare options for both domestic and international flights. The agency's expertise ensures that clients receive the best possible deals and convenient flight schedules. 4. Accommodation Arrangements: Skywings partners with top hotels and resorts worldwide to offer a range of accommodation options that suit different tastes and budgets. From luxury hotels to budget-friendly lodgings, the agency ensures comfortable stays for all its clients. 5. Tour Packages: For those looking to explore new destinations, Skywings offers a variety of guided tours and excursions. These packages are meticulously planned to include popular attractions, cultural experiences, and leisure activities, providing a comprehensive travel experience. Why Choose Skywings Travel London? Expertise and Experience: With years of experience in the travel industry, Skywings has built a reputation for its in-depth knowledge and professional service. The agency's team of travel experts is dedicated to providing personalized advice and support throughout the travel planning process. Customer-Centric Approach: Skywings Travel London prioritizes customer satisfaction by offering tailored solutions and addressing individual travel needs. The agency's commitment to quality service ensures that every client enjoys a memorable and hassle-free travel experience. Global Network: Skywings' extensive network of global partners enables it to offer exclusive deals and unique experiences that are not readily available through other travel agencies. This ensures that clients receive the best value for their money. Convenience and Flexibility: Understanding the dynamic nature of travel, Skywings offers flexible booking options and round-the-clock support. Whether you need to make last-minute changes or require assistance during your trip, the agency is always ready to help.
Contact info
119 Tooting High Street, SW17 0SY, London, United Kingdom
- 02086729111 or 02087727000
- info@skywings.co.uk
- skywings.co.uk
4.8
Excellent
5K reviews
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kathy Wilson was a very helpful and…
Kathy Wilson was a very helpful and great consultant on booking my flights. I will recommend the services.
19 April 2026
Unprompted review
Reply from Skywings Travel
Dear Customer,
Thank you for your kind feedback!
We’re delighted to hear that Kathy Wilson provided great support with your flight booking. It’s wonderful to know you’d recommend our services.
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Patrick was the agent who helped me and I am grateful.
Patrick was the agent who helped me as I had 2 days of problems with my bank declining my payment and Patrick was extremely helpful by reassuring me that it was fine and that he would keep the price I was quoted for the entire time I had the issues with my bank. He also helped me afterwards with other questions that I had. It really restored my faith in customer service! Thank you Patrick.
17 April 2026
Unprompted review
Reply from Skywings Travel
Dear Samantha,
Thank you for your detailed feedback!
We’re really pleased to hear that Patrick supported you through the payment issues, kept your booking secure at the quoted price, and continued to assist you with your questions. It’s great to know he helped restore your confidence in customer service.
We’ll be sure to pass your kind words on to him!
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Overall, a very smooth experience
As a fairly frequent traveller, I’ve had consistently good experiences over the years, but this one stood out. The process was notably efficient and felt secure throughout, with everything handled promptly and without issue. Skylar was excellent - professional, responsive, and a real credit to the team. Overall, a very smooth experience, and one I’d happily recommend.
18 April 2026
Unprompted review
Reply from Skywings Travel
Dear Customer ,
We’re delighted to hear that your experience stood out and felt efficient, secure, and smooth throughout. It’s especially great to know Skylar provided professional and responsive support—your kind words will be shared with him.
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Peter was very helpful and completed…
Peter was very helpful and completed our booking !
18 April 2026
Unprompted review
Reply from Skywings Travel
Dear Sandra,
Thank you for your feedback!
We’re glad to hear Peter was very helpful and completed your booking smoothly.
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Excellent service from Harris as he has…
Excellent service from Harris as he has great customer service with helping us
18 April 2026
Unprompted review
kevin was very helpful
18 April 2026
Unprompted review
I booked our flights through skywings
I booked our flights through skywings. It was a seamless experience and when I had to call for an update the customer service was excellent. Myinor issue was resolved in few minutes. Highly recommended
17 April 2026
Unprompted review
It was very nice experience-SHAREEK
It was a very nice experience with SHAREEK wonderful person with quick and efficient service and support.
Well done!!!
17 April 2026
Unprompted review
Prompt and courtesous response to dietary requirements.
Immediate email confirmation of booking followed by the relevant generated ticket.
Patrick's response to dietary requirements was prompt and courteous.
16 April 2026
Unprompted review
Ali was really helpful and very…
Ali was really helpful and very professional, It was a pleasure to talk with him today in regards to my refund for my trip.
16 April 2026
Unprompted review
I was just booing in online and was…
I was just booing in online and was struggling so I called sky wings and spoke to a lovely lady called Kathy and she did it all for me 😁fantastic service
Thanks again 🙏
16 April 2026
Unprompted review
My issue solved easily thank you Kathy 👌
15 April 2026
Unprompted review
Absolutely fantastic service
Absolutely fantastic service. I needed to add another person to my trip and after speaking with Kathy Wilson she quickly managed to get everything arranged, would highly recommend Skywings for any traveller.
15 April 2026
Unprompted review
Reply from Skywings Travel
Dear Simon ,
Thank you for your wonderful feedback!
We're delighted to hear that Kathy Wilson was able to quickly assist you in adding another person to your trip and make the process smooth and hassle-free. Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to helping you again on your future travels!
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Reply from Skywings Travel
Dear Gajan ,
Thank you for your kind words!
We're glad to hear that you found Skylar efficient and experienced good customer service. Providing prompt and helpful support is something we truly value, so your feedback means a lot to us.
We look forward to serving you again!
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Great experience with skywings
Great experience with skywings
Mr. Alex is very helpful person i really appreciate
14 April 2026
Unprompted review
Reply from Skywings Travel
Dear Customer,
Thank you for your kind feedback!
We're delighted to hear that Mr. Alex was so helpful and made a positive impression. We'll be sure to pass along your appreciation to him. We look forward to assisting you again!
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Really appreciate Shareek’s help with…
Really appreciate Shareek’s help with booking my ticket. He was quick, helpful, and made the whole process super easy. Great service!
14 April 2026
Unprompted review
Reply from Skywings Travel
Dear Kohulan ,
Thank you for your wonderful feedback!
We're so glad to hear that Shareek made your ticket booking experience quick and easy. Providing helpful and efficient service is what we strive for, and it’s great to know he delivered just that. We truly appreciate your kind words and look forward to assisting you again!
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Amazing customer support.
Booking the initial trip was very easy. But when there were changes to my trip I had representative Skylar assist me with looking into and changing flights. Skylar was so patient and attentive that making the changes was painless. Thank you again Skylar. You have made my experience with skywings so pleasant.
24 March 2026
Unprompted review
Reply from Skywings Travel
Dear Customer,
Thank you so much for your thoughtful feedback!
We're delighted to hear that your initial booking experience was smooth, and even more pleased that Skylar was able to support you so patiently and attentively when your travel plans changed. Making adjustments stress-free is exactly the kind of service we aim to provide. We’ll be sure to share your kind words with Skylar.
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Straight forward helpful
Straight forward helpful, quick response if there is any issues at all. Thats how the services should be
1 April 2026
Unprompted review
Reply from Skywings Travel
Dear Haris ,
Thank you for your great feedback!
We're pleased to hear that you found our service straightforward, helpful, and responsive. That’s exactly the standard we strive to maintain.
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Personally I would not use this company…
Personally I would not use this company again. I bought around trip Buisness class flight from Manchester to Bangkok. Then my return flight was Cancelled by the airline with no return flight just simply CANCELLED!! I tried to email sky wings numerous times with no answer. I was stranded in Thailand. Then when I did get contact over telephone there charged me £3880 for a return flight home. To top it all off my cancelled flight refund is £640 when I paid £2216
11 March 2026
Unprompted review
Reply from Skywings Travel
Dear Darren,
Thank you for your email.
After investigating your case, I can confirm the following. Your return flight was cancelled by the airline due to airspace closures in the Middle East. Unfortunately, alternative carriers increased their fares significantly due to high demand, which affected the entire travel industry.
Please note that these price increases are determined solely by the airlines, and we do not have any control over them.
We sincerely apologise for the inconvenience caused, as this situation was beyond our control. Thank you for your understanding.
Best regards,
Customer Service Executive
booking experience really good no…
booking experience really good no problems, my flight to dubai was cancelled and if id book direct with emirates would have received the full refund. Due to this i found being charged £75 admin fee for each ticket which i find is a large amount per ticket for something which was beyond my control. i would book direct with airline in future
14 April 2026
Unprompted review
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