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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the staff, describing them as professional, friendly, and helpful, with several individuals being specifically mentioned for their exceptional service in assisting with bookings and resolving issues. People also found the service to be good, with some noting prompt receipt of invoices and e-tickets. However, some people were dissatisfied with the payment process, citing issues with pricing discrepancies and additional charges. The booking process also received mixed feedback, with some customers experiencing frustration due to unclear information about seat availability or issues with flight capacity. Similarly, opinions on pricing were ambiguous, as some found good deals while others expressed concerns about price accuracy.

What people talk about most

Booking process

Customers consistently report ambiguous experiences with the booking process. While some reviewers praise the... See more

Price

People report ambiguous experiences with price. Many customers claim that initially advertised prices are... See more

Staff

Reviewers highlight positive aspects of staff. Many customers praise individual agents like Ricky, Kevin, and... See more

Payment

Users describe negative interactions with payment. Many customers report issues such as payments being taken... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the service, highlighting helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The company's staff, Raymond is friendly and helpful, doing his job efficiently and explained clearly. Thank you for such a standard professional work!

Rated 3 out of 5 stars

Not clear that the seats we were booking and paying for would be on standby which was frustrating...we could not risk waiting till a couple of days before travel to find out if we had a seat or not!... See more

Company replied

Rated 5 out of 5 stars

First time using skywizard, we were very happy with the service. Received invoices for payment promptly, e-tickets came within minutes of payment. Saved money on cathay pacific flights advertised. Wil... See more

Rated 5 out of 5 stars

Thank you Skywizard for sorting out my travel arrangements. I had booked my flight for a reasonable price and after an issue with the name I provided on the passport, I spoke with Raymond who managed... See more

Company replied


Company details

  1. Flights search site

Written by the company

Welcome to Skywizard– Your Gateway to Seamless Travel Experiences At Skywizard, we believe in turning your travel dreams into cherished memories. we have mastered the art of crafting unforgettable journeys for our discerning clientele. Whether you're a globetrotting enthusiast or a leisure traveler, we are here to transform your travel aspirations into a reality. Explore the World with Our Flight Services: Embarking on a journey begins with a well-planned flight. Our seasoned team of travel experts is committed to finding you the best flight deals tailored to your preferences and budget. Whether you're seeking a cozy economy class or the luxury of business or first class, we've got you covered. Trust us to take care of all the nitty-gritty details, so you can simply sit back and enjoy your flight to your desired destination.


Contact info

3.7

Average

TrustScore 3.5 out of 5

200 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time using skywizard

First time using skywizard, we were very happy with the service. Received invoices for payment promptly, e-tickets came within minutes of payment. Saved money on cathay pacific flights advertised. Will definitely use again.

20 June 2025
Unprompted review
Rated 1 out of 5 stars

Do not give them your money

I would not recommend booking with this company. We booked flights to Australia, only to get a phone call 2 days later saying one of the flights hadn't been confirmed yet and could we change our dates. We couldn't be flexible. However the money had come out of my account and we had had an email confirming bookings. He then said we would know within the week if the flight gets confirmed, but we are on a waiting list!! I accepted that, although i wasn't happy with it.
The next day I got an email saying our booking had been cancelled and refund given!!!
Disgusting service.

9 June 2025
Unprompted review
Rated 1 out of 5 stars

I believe this is a scam

I believe this is a scam. DO NOT book with this company. I paid for my flights after which they told me that they had to cancel it. The next day I tried to book another flight and they told me that I had to wait A MONTH in order to book again because of security issues. This is unbelievable especially since costs will rise immensly.

5 June 2025
Unprompted review
SkyWizard logo

Reply from SkyWizard

Hi Greta,

Thank you for your valuable feedback.

We checked with our team, and your booking was cancelled due to security concerns related to suspected fraudulent activity. Our records show that you confirmed receiving your refund on both occasions.

Referring to our team as a scam is quite surprising, especially considering that scammers typically do not issue refunds. We take security and customer protection seriously, and we acted in line with our policies to ensure safety for all parties involved.

Thanks

Skywizard team

Rated 1 out of 5 stars

Raymond left me Stranded in Bangkok

I believe Team Skywizard owe me an apology ? In your response to my complaint you stated " you arrived at the airport one day after the scheduled departure " Also you stared " the airlines said I was a No Show " ! How could I have arrived a day after when I got the Royal Jordanian Airways check in attendant to phone your colleague Raymond , who to be fare tried to get me on the flight. The Attendant got her supervisor to speak to Raymond & myself - she showed me on their system that the refund for my ticket had been processed - I am giving you the opportunity to apologise for you incorrect statement & do the correct thing refund me the return flight cost

18 April 2025
Unprompted review
Rated 1 out of 5 stars

I would not recommend

I would not recommend using this company. To avoid potential scams, I strongly suggest choosing a more reputable and trustworthy provider. They are not affiliated with ABTA, TTA, or The Global Travel Group, which raises concerns about accountability.

When I attempted to purchase tickets for a long-haul international flight, the baggage policy was not clearly communicated. They indicated that one piece of baggage was included, but there was no mention of weight restrictions until after the ticket was purchased—only to find out it was cabin baggage only. I contacted them immediately, before the booking was finalised on their end, yet they still imposed a £100 admin charge for 4 ticket.

To avoid unnecessary stress, I recommend steering clear of this company. I am currently seeking advice from Consumer Direct and Citizens Advice, as I believe this lack of transparency is unacceptable and misleading.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

skywizard was so helpful helped us so…

skywizard was so helpful helped us so much in finding flight tickets to india cheaper than anybody else on the internet will use them again in the future

11 May 2025
Unprompted review
SkyWizard logo

Reply from SkyWizard

Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.

We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!

If you ever need assistance, we’re here for you. Looking forward to serving you again!

Best regards,
SkyWizard

Rated 5 out of 5 stars

Thank you Skywizard for sorting my travel arrangements

Thank you Skywizard for sorting out my travel arrangements. I had booked my flight for a reasonable price and after an issue with the name I provided on the passport, I spoke with Raymond who managed to get a better option which now includes direct flights. Brilliant! Will definitely use again. Thank you

26 April 2025
Unprompted review
SkyWizard logo

Reply from SkyWizard

Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.

We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!

If you ever need assistance, we’re here for you. Looking forward to serving you again!

Best regards,
SkyWizard

Rated 5 out of 5 stars

Bought the ticket to Delhi for my…

Bought the ticket to Delhi for my sister, spoke to Raymond, he gave me a the desired flight that my sister wants. Everything was so smooth, got the tickets also on the same day.
I will definitely recommend skywizard to my friends

21 April 2025
Unprompted review
SkyWizard logo

Reply from SkyWizard

Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.

We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!

If you ever need assistance, we’re here for you. Looking forward to serving you again!

Best regards,
SkyWizard

Rated 1 out of 5 stars

Bought ticket for Delhi flight on…

Bought ticket for Delhi flight on 20.12.25 and paid £975 for Virgin Atlantic which I paid on 22.04.25. This chap Raymond told me that the e-ticket will be issued today but he called me later and says the price has gone up and they will refund my money. Is this a joke or is the company trying to make money or maybe the company profits need boosting. This is disgraceful. I have asked Raymond to confirm this in writing but nothing received. Please be careful and I suggest book with another travel agent you can trust. As I have paid with credit card it should not be an issue but this company and Raymond who calls himself a Senior travel agent. Raymond your seniority is in trying to be clever but have you succeeded. Sorry about this do you really think I am desperate to pay you £100 when I can go with another travel agent I can trust. I expect you have heard of the word trust but have problem trying to understand what it means. So do me a favour and refund my card before I approach the credit card company. You are a silly man who thinks I am clever. Kind Regards

23 April 2025
Unprompted review
SkyWizard logo

Reply from SkyWizard

"Please accept our sincere apologies for the inconvenience caused. As you may know, airfares are only guaranteed once the ticket is issued. Since airfare prices are dynamic and change frequently, your payment was unfortunately not accepted and was rejected by the payment gateway. In such cases, we are unable to proceed with the booking or hold the fare."

Thanks
Skywizard

Rated 1 out of 5 stars

SCAM do not book, expect a call from Raymond for extra money

Booked flights for my parents on air India with one checked in adult luggage each. Told to send passport pictures which I did then when the tickets should have been issued, I get told the check in luggage is 7kg only and do I want to pay an extra £370 for a suitcase. Since when do air india have check in luggage for 7kg. Told Raymond this is ridiculous, this was not listed on the booking form, he says it’s on the email received after booking which is not true and when I asked him why would you tell me after I paid he back tracked. I asked for a manager to call me, he calls me back saying no manager and the tickets need to be released now. Parents meant to be travelling in 5 days. Told him to hold off till I speak to them he then says not possible and I advised it’s already been over 48 hours so it clearly is possible. Told him my parents are out I need to talk to them in the morning but of course he is coming out with all sorts of reasons we need to make a decision now. Told him it’s Vaisakhi which he would know about being based in India but apparently he is in Brieley Hill. When I said I’ll come down and see him he hung up. This is a scam do not book.

13 April 2025
Unprompted review
SkyWizard logo

Reply from SkyWizard

"As per our records, a full refund has already been processed. The ticket you booked did not include checked baggage, although you assumed it was included in the fare. As a gesture of goodwill, we issued a full refund despite the misunderstanding. Please note that we are not a scam—we simply cannot add baggage at no cost when it is a chargeable service."

Thanks

Skywizard

Rated 5 out of 5 stars

First time using sky wizard and the…

First time using sky wizard and the service was excellent. Raymond was very helpful and efficient. Received tickets and was able to log on to virgin apt and book seats .
Would definitely use them again.

3 April 2025
Unprompted review
SkyWizard logo

Reply from SkyWizard

Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.

We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!

If you ever need assistance, we’re here for you. Looking forward to serving you again!

Best regards,
SkyWizard

Rated 5 out of 5 stars

Very Helpful

First time using SkyWizard. My call was answered within 2 minutes by a young gentleman, Ricky.
Told him I was looking for a flight from London to Melbourne. He very patiently discussed all the airlines that offered flights for my dates, and made some very valid recommendations. We finally settled for a Cathay Pacific airlines at a great price. Ricky was very professional and helpful. Thank you, Ricky.

1 April 2025
Unprompted review
SkyWizard logo

Reply from SkyWizard

Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.

We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!

If you ever need assistance, we’re here for you. Looking forward to serving you again!

Best regards,
SkyWizard

Rated 4 out of 5 stars

Ricky watson was very good telephone manner was helpful i will be back with him

Ricky watson was very good 👍

1 April 2025
Unprompted review
SkyWizard logo

Reply from SkyWizard

Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.

We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!

If you ever need assistance, we’re here for you. Looking forward to serving you again!

Best regards,
SkyWizard

Rated 5 out of 5 stars

Overcoming adversity

I booked flights over the weekend and made some choices with my itinerary that had embedded risk. Following a discussion with Ricky Watson who expressed concern, we navigated a different schedule to remove the risk identified.

31 March 2025
Unprompted review
SkyWizard logo

Reply from SkyWizard

Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.

We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!

If you ever need assistance, we’re here for you. Looking forward to serving you again!

Best regards,
SkyWizard

Rated 5 out of 5 stars

I just wanted to say our agent called…

I just wanted to say our agent called ricky was absolutely fantastic he gave us the best possible price on our flights we would definitely recommend thier service he went over and beyond so thank you !!

29 March 2025
Unprompted review
SkyWizard logo

Reply from SkyWizard

Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.

We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!

If you ever need assistance, we’re here for you. Looking forward to serving you again!

Best regards,
SkyWizard

Rated 5 out of 5 stars

Skywizard made my day

Skywizard made my day, booking process was seamless and easy, Spoke to raymond and he helped me a lot

14 March 2025
Unprompted review
SkyWizard logo

Reply from SkyWizard

Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.

We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!

If you ever need assistance, we’re here for you. Looking forward to serving you again!

Best regards,
SkyWizard

Rated 4 out of 5 stars

Richard at Skywizard was very helpful…

Richard at Skywizard was very helpful went out of his way to get me the best deal
Im more the please to recommend Skywizard

25 March 2025
Unprompted review
SkyWizard logo

Reply from SkyWizard

Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.

We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!

If you ever need assistance, we’re here for you. Looking forward to serving you again!

Best regards,
SkyWizard

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