Slack Reviews 361

My client created a slack channel awhile back and after dealing with the over engineered UI, we decided to use something more transparent. Since then the channel had been deactivated by the organization and I am still getting charged even though there are no active users, additionally there is nowhere to downgrade, AND I contacted customer support about it a month ago and they continue to charge me anyways. Why cant companies create products people want to use instead of just scamming people for profit? I've contacted my credit card company to dispute the charges, next step is a new ordering a new card since they are determined to continue charging me despite not using the service and my requests. I noticed several others on reddit with the same experience.

Their billing practices are misleading. When I upgraded to the Pro features, I expected only my account to be charged. Instead, Slack automatically added every user in my workspace to the monthly bill, significantly increasing the cost. Why can't their billing model be more transparent, like Office 365, where you purchase licenses and assign them to specific users who need the upgraded features?

I am really disappointed that Slack does not support older OSX and even legacy browsers. We pay a premium for 30 users, but Slack has forced us to update our OSX systems, resulting in downtime at my agency and trouble communicating for the last week. Many staff don't use the app, but the browser version, so I really don't see why they should block access. Very very p*ssed off.

It took me 15 minutes to deactivate ONE account. Trying to make my way through the Slack menu is like a schizophrenia simulation.

I deactivated my account and they continue to charge me for monthly subscription by force. They are actual thieves.

Slack and sales force hate their customers and their customers hate them. Hear me out. There are some mega corporations with multi national staff, big budgets and complex it rules and maybe just maybe these guys are right for slack.

But if you surveyed businesses under $10 million in revenue with under 100 employees or you asked the employee (users) of slack and sales force what they think and the star reviews would go to 1.

They wine and dine the big guys, host fancy lunches, golf tournaments and events …

But they absolutely suck at client support.

If you stick with their free version you might as well use another free app like discord and whatever you do, don’t go to their enterprise contracts. They’ll give you a sales rep long enough to lock you down on a contract and you will never receive any support.

Their AI features suck , they over sell capabilities that don’t exist and if you are a mobile user they don’t even stand a chance at being useful.

I’ve never been more unimpressed with a company with this size and valuation.

Small business owners must steer clear of this trap. There are much better solutions with companies that actual value their clients

I have a love-hate relationship with Slack. On one hand, it's great that everyone I need to work with is already using it, making it a one-stop shop for all my professional conversations.

But on the other hand, the notification system is a constant source of frustration. Despite considering myself pretty tech-savvy, I can't seem to get my phone to alert me properly when new messages come in. I've lost count of how many times I've tweaked the settings, only to still miss important updates.

It's a shame because Slack could be an amazing tool if it weren't for this annoying flaw. As it stands, it's just a mediocre app that I use because, well, everyone else does.

This app has revolutionized my work life with its seamless collaboration tools and easy-to-use interface

Sneaky business practice. I signed up recently to test it out and a few days later they upgraded my account to a pro trial without my consent. The issue with this is if your team members start using pro services without knowing then you are basically force to pay for pro to keep any work that was done. I find this wrong. One thing is offering the customer a free pro trial and another thing is changing your account status without your permission. Sneaky.

So far so good. Good GUI design and easy to login and chat. The only thing is the thread could be better designed to be more visible.

Pretty too much expensive for the features offered.

Slack used to be amazing, now it's a complete mess. No idea why they took something that worked and made it almost unworkable. Much more difficult to keep track of messages, get notifications but not sure where from, threads that aren't useful as they don't keep a track of everything. Contacts disappear, get reordered so you don't know where to look for them.

I have requested multiple times, over the course of nearly 5 months now, that the Slack support team cancel my membership. They have repeatedly ignored my requests and continually charged me. I am beyond frustrated and do not know what to do. Does anyone know if there is consumer protection I can contact?

It just gets more and more terrible over time. I truly wish this company never would have been caught in the spiralweb of utter crap that is Salesforce.

With every release, it gets buggier, quirkier, worse UI/UX, more and more signs of giga corporate teams and traditional Salesforce culture and mortgage driven development.

It feels no one at Slack knows and loves product anymore, and simple things like messaging multiple people are just an insane chore. Please for the love of god, fire whoever is in charge and get someone that knows what they are doing.

Not sure why it has such bad reviews. For communication and simple team management tools, I find it quite useful. It's easy to use, beginner or not, and you can organize members and chats with ease. I've been using it for a couple of years now and no regrets.

Wish it would be better
The threats opened on the side bar are confusing, they are a part of the main conversation and they disappear and hatd to track on the side bar.

The deregistration process has been made complex on purpose and there is no tolerance when it comes to mistakes . Really a typical American service , rip off !

Used to be THE GO TO app, now it's not usable anymore. Setting up a free plan specifically so that I can still lances all files and chats after a "30 day pro trial". Slack still "upgrades" it automatically without my consent. After a month I cannot see my old chats without paying. Did EA Games buy them out? LOL. Guess we're finding something new.

Ive enjoyed it so far. signing up for the paid plan on the discount was key. could be cheaper, but other than that no complaints.