Banner for SLAM JAM
SLAM JAM logo
Visit website

SLAM JAM Reviews 13,464

•
TrustScore 4.5 out of 5

4.6

Streetwear store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,326 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, fast delivery, and the quality of the products. Many people appreciate the competitive pricing and the wide selection of brands available, often finding items they couldn't locate elsewhere. The overall shopping experience, from browsing to receiving the order, is consistently described as seamless and efficient. However, some customers were dissatisfied with unexpected import fees, which they felt negated initial savings and led to a higher overall cost than anticipated. A few other people also felt that the quality of some items received was not up to standard, mentioning issues like worn appearances or scratches, and found the international return process to be expensive.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Product

Reviewers highlight positive aspects of product. Customers consistently praise the great selection of brands... See more

Price

Customers consistently note positive experiences with price, often finding great deals and reasonable costs... See more

Quality

Clients share positive opinions on quality, with many praising the high quality of products, materials, and... See more

Service

People report positive experiences with service. Customers consistently praise the amazing, great, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. It was easy to find the right item and convert the shoe size from US to EU. The site was super helpful in highlighting that the item was for women only, which saved me from making a... See more

Rated 5 out of 5 stars

I was having a hard time finding these classics until i came across Slam Jam. I did have to pay a tariff but nothing outrageous. I also received them relatively quick for an overseas shipment. Reputab... See more

Rated 5 out of 5 stars

An amazing online shop. Great selection of brands at great prices. Super fast delivery as well. Great comms with customer support too

Rated 5 out of 5 stars

The delivery speed is fast~ The discounted price is very good~ The customer service responds quickly when there are problems! Looking forward to the next shopping.

Company details

  1. Streetwear store

Written by the company

Connecting tribes of like-minded people across the world.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Overall very positive shopping…

Overall very positive shopping experience. Clear information in description. Streamlined check out process and clear communication during fulfillment/shipping process. Recommended. Thank you.

9 March 2026
Rated 2 out of 5 stars

I ordered a 42 and 2/3 but I received a…

I ordered a 42 and 2/3 but I received a 43,5, moreover the shoe and the box were damaged

10 March 2026
SLAM JAM logo

Reply from SLAM JAM

Hi Emanuele,

thanks for sharing your review.

We're sorry to hear that the experience on our site wasn't as good as you expected it to be.
However, we've checked on your order and on the size guide we provide on the product page of the item you've purchased, and we confirm that you've purchased size UK9 / EU 43 1/3.
The smaller size is still available, you can open an exchange request through your account.

Feel free to reach out to our CS Team for further support.

Thanks, Slam Jam

Rated 2 out of 5 stars

Read the small print

I knew I would have to pay a custom fee but didn’t know id be buying from Italy !!
Also my cp disc is chipped a scratched so kinda unhappy for the money I shelled out.
The money I ultimately thought I had saved had vanished after this.

9 March 2026
SLAM JAM logo

Reply from SLAM JAM

Hi Daniel,

thanks for sharing your review.

We're sorry to hear that the experience on our site wasn't as good as you expected it to be and that there were issues with the item you've received.
It seems like you haven't reached out to our CS Team, feel free to send emails at help@slamjam.com if you'd like to receive support in this case.

Thanks, Slam Jam

Rated 5 out of 5 stars

Perfect service, fast shipping

Ordered the Levi's Air Jordan 3 Sneakers (Black / White) and couldn't be happier. The shipping was incredibly fast and the shoes arrived in perfect condition. Completely satisfied with Slam Jam. Will definitely buy from them again!

23 February 2026
Rated 1 out of 5 stars

I got sent the wrong item

I got sent the wrong item, and after reaching out, I have not got a proper solution to this issue.

5 March 2026
SLAM JAM logo

Reply from SLAM JAM

Hi Roberto,

thanks for sharing your review.

We're sorry to hear that the experience on our site wasn't as good as you expected it to be.

However, it seems like we've never received a reply to our last message, as we do not know which item you've mistakenly received, unfortunately we're not able to help.
Please reply to our email with pictures of the item you've received and of its labels and tags, so we can check on this further.

Thanks, Slam Jam

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look